Archos AV420 Screen Defect

[cbarnett]

True, a hardware defect can have a minimal impact on a product (and even be an opportunity to increase a company's reputation) as long as the company deals with the situation in a timely and professional manner. If a customer sees that they are treated as a worthy customer and the company is serious about releasing and supporting a quality product, issues like this can be resolved quickly and relatively painlessly...

Not in this case, it would seem...

Craig.

[podgeandrodge]

Hi guys, just purchased the av420 and the same problem with the patch occuring. also, flickering lines occasionally on video which seem to occur when the hard drive audibly clicks when accessing data. any more info on the subject please let me know.

[Colin Dunstan]

podgeandrodge,

It is definitely not an independant case. Did you contact Archos about that problem? It seems from what I've heard they are supportive enough to replace your unit.

[podgeandrodge]

Well I purchased from Amazon.co.uk (I'm in Ireland) and when I rang them they said they had had no complaints about the Archos. But I'm returning the item for a refund as there seems to be similar complaints on other bulletin boards. Hope it's just a bad batch and I can wait for awhile..sob sob!

[wovet]

Hi Guys,
Just thought I would chip in with my AV420 story. I bought mine in October and discovered the same screen defect. I returned it and Archos replaced the screen. It took a month but it was done. I have now had it back for a month and have encountered the following seemingly unrelated problem.
A few days ago I updated its software to 1.8.00 and was playing music through the cradle and it was fine. I switched it off and now cannot get it to switch on again. I can only keep it running if I connect it to my pc via the usb cable. The battery indicator shows the battery as fully charged but as soon as I disconnect it from my pc, it updates the files thn shuts down.
I would be grateful for any suggestions or feed back.