HELP>>>It appears Amazon lost all records of my wife's kindle and purchases... - Page 2

GA Russell · 12-21-2009, 06:56 PM

A while back I mentioned that with the Kindle you are buying a relationship with the Amazon company. Some expressed skepticism toward my point of view, but this is the sort of thing I was thinking of.

I always think that it's foolish to be unprepared, to think that nothing can ever go wrong. With the Kindle, you are relying upon Amazon to not lose your books.

rumbarrel, I'm happy for you that your wife has been content with the Kindle experience until now, and I hope that the problem is quickly resolved and that your wife gets all of her purchases reinstated promptly. But it's still early in the eBook reader game, so one way or the other I guess that you have learned a lesson before it's too late.

daffy4u · 12-21-2009, 07:07 PM

Quote:

Originally Posted by GA Russell

A while back I mentioned that with the Kindle you are buying a relationship with the Amazon company. Some expressed skepticism toward my point of view, but this is the sort of thing I was thinking of.

I always think that it's foolish to be unprepared, to think that nothing can ever go wrong. With the Kindle, you are relying upon Amazon to not lose your books.

Any ebook retailer one purchases books from who keeps copies for you on their servers (Fictionwise, B&N, etc) could lose information on your purchased books. No matter who buy from, back them up yourself.

rumbarrel · 12-25-2009, 11:26 AM

OK...we fixed (wasnt actually broken) the problem.

Apparently, SOMEHOW (???), My wife or myself had multiple accounts set up under the SAME email addy with DIFFERENT passwords.......not quite sure how this happened. (Most sites won't allow multiple acct creations under the same address)

the password for both accounts were similar, but slightly different.

Once I signed into her acct with the proper password, all our past purchases and downloads were there!!

Thank you all for your help and may all of you have a wonderful Christmas.

desertgrandma · 12-25-2009, 12:38 PM

Thanks for the update, and letting us know it wasn't an Amazon error.

Glad you got the problem sorted out.

12-25-2009, 11:26 AM	#18
rumbarrel Junior Member Posts: 7 Karma: 10 Join Date: Dec 2009 Device: Kindle	!! PROBLEM SOLVED !! YAHOOOOOOOO :) OK...we fixed (wasnt actually broken) the problem. Apparently, SOMEHOW (???), My wife or myself had multiple accounts set up under the SAME email addy with DIFFERENT passwords.......not quite sure how this happened. (Most sites won't allow multiple acct creations under the same address) the password for both accounts were similar, but slightly different. Once I signed into her acct with the proper password, all our past purchases and downloads were there!! Thank you all for your help and may all of you have a wonderful Christmas.

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12-21-2009, 06:56 PM	#16
GA Russell Montreal wins Grey Cup! Posts: 7,583 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	A while back I mentioned that with the Kindle you are buying a relationship with the Amazon company. Some expressed skepticism toward my point of view, but this is the sort of thing I was thinking of. I always think that it's foolish to be unprepared, to think that nothing can ever go wrong. With the Kindle, you are relying upon Amazon to not lose your books. rumbarrel, I'm happy for you that your wife has been content with the Kindle experience until now, and I hope that the problem is quickly resolved and that your wife gets all of her purchases reinstated promptly. But it's still early in the eBook reader game, so one way or the other I guess that you have learned a lesson before it's too late.

12-25-2009, 12:38 PM	#19
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Thanks for the update, and letting us know it wasn't an Amazon error. Glad you got the problem sorted out.

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