Firmware Update killed my PRS!

maxvoltar · 07-25-2007, 04:07 AM

Well, kinda...

I'm a happy Mac-user, and until before the firmware update, I used the small and easy application called “Docudesk PRS Browser.” When the new firmware came out I read things like “better battery life” and so I looked for an old Windows-machine (my brother had an old laptop running XP) and did the update.

Update worked without any problems. New firmware installed.

I installed “Connect Reader” on the laptop and used it for the first time (it was OK, for a M$ app

). Uploaded some files to the reader.

Now, back to the Mac where I downloaded the latest Docudesk update.

Tried connecting the PRS to my Mac again, Docudesk tells me there's no Reader detected... Ok, fishy...

Fired up Parallels and installed Connect Reader: PRS not found...

Ok, this is the time where I start to panic...

Does anyone had similar experiences?

I'm leaving on holiday next week and would like to upload some books on my PRS, but don't have access to the old Windows-laptop no more...

JSWolf · 07-25-2007, 04:16 AM

Try installing Libprs500 and see what happens. It is MAC OS X compatible.

maxvoltar · 07-25-2007, 04:36 AM

Downloaded the software, but it doesn't detect my PRS either...

Would a hard reset do the trick?

JSWolf · 07-25-2007, 05:20 AM

Could not hurt to try a hard reset. Also, try a different USB cable and if that doesn't work, try a different computer.

When you installed libprs500, did you uninstall the USB driver from Docudesk's software?

When you plug the Reader in, does the red light on the left side go on?

maxvoltar · 07-25-2007, 05:27 AM

Quote:

Could not hurt to try a hard reset. Also, try a different USB cable and if that doesn't work, try a different computer.

It works on a Windows-pc, but I want it to work again with my MacBook Pro C2D...

Quote:

When you installed libprs500, did you uninstall the USB driver from Docudesk's software?

It comes with drivers?! I'll try zapping Docudesk.

Quote:

When you plug the Reader in, does the red light on the left side go on?

Yes, but it does not seem to be charging. Hanging on the Mac for about 4 hours now and still the same battery status...

JSWolf · 07-25-2007, 05:46 AM

Since it is working on a Windows machine, I suggest you might want to contact the Docudesk people as to what's going on.

Also, kovidgoyal should be able to help with libprs500 since he wrote it.

The battery status won't change if you charge via the USB port. The battery bug fix needs the power adapter. After it's charged, you unplug the Reader, turn it on, and plug back in the power adapter for about 10 seconds and then unplug it and the battery meter will display the correct status.

maxvoltar · 07-25-2007, 05:53 AM

libprs500, docudesk AND biblioskop refuse to "see" the reader, so I think the problem lies with my reader, not the software...

gonna try a hard reset as soon as I find a small pointy thingy :-)

JSWolf · 07-25-2007, 05:57 AM

Does the Reader actually work other then your MAC not seeing it?

try another USB cable or take it to another computer. If you take it to another computer, you might have to install Connect or libprs500 in order to test it out.

One other option is to reflash your Reader. See https://www.mobileread.com/forums/sho...ght=PRSVersion for info.

maxvoltar · 07-25-2007, 06:04 AM

Reader works fine, but I'm running out of reading material on it

Ok I'll try the things you have summed up here tonight (I'm currently working)

Thanks JSWolf!

JSWolf · 07-25-2007, 06:37 AM

Please let us know what happens. Thanks!

yvanleterrible · 07-25-2007, 08:34 AM

There are specialists here and I'm not but it sounds like that computer has not been authorized as the six devices that can use the DRMd files you could have on your reader. The books that came with the reader are protected.

JSWolf · 07-25-2007, 08:48 AM

Threads merged because there is no need for the same thread twice.

yvanleterrible · 07-25-2007, 08:52 AM

Quote:

Originally Posted by maxvoltar

Reader works fine, but I'm running out of reading material on it

Ok I'll try the things you have summed up here tonight (I'm currently working)

Thanks JSWolf!

Can you still use SD cards?

JSWolf · 07-25-2007, 08:53 AM

Quote:

Originally Posted by yvanleterrible

Can you still use SD cards?

That is a darn good idea actually until the problem is properly solved.

yvanleterrible · 07-25-2007, 08:55 AM

Thanks JS!

07-25-2007, 04:07 AM	#1
maxvoltar SR-Noob Posts: 18 Karma: 10 Join Date: May 2007 Device: Sony Reader	Firmware Update killed my PRS! Well, kinda... I'm a happy Mac-user, and until before the firmware update, I used the small and easy application called “Docudesk PRS Browser.” When the new firmware came out I read things like “better battery life” and so I looked for an old Windows-machine (my brother had an old laptop running XP) and did the update. Update worked without any problems. New firmware installed. I installed “Connect Reader” on the laptop and used it for the first time (it was OK, for a M$ app ). Uploaded some files to the reader. Now, back to the Mac where I downloaded the latest Docudesk update. Tried connecting the PRS to my Mac again, Docudesk tells me there's no Reader detected... Ok, fishy... Fired up Parallels and installed Connect Reader: PRS not found... Ok, this is the time where I start to panic... Does anyone had similar experiences? I'm leaving on holiday next week and would like to upload some books on my PRS, but don't have access to the old Windows-laptop no more...

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07-25-2007, 04:16 AM	#2
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Try installing Libprs500 and see what happens. It is MAC OS X compatible.

07-25-2007, 04:36 AM	#3
maxvoltar SR-Noob Posts: 18 Karma: 10 Join Date: May 2007 Device: Sony Reader	Downloaded the software, but it doesn't detect my PRS either... Would a hard reset do the trick?

07-25-2007, 05:20 AM	#4
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could not hurt to try a hard reset. Also, try a different USB cable and if that doesn't work, try a different computer. When you installed libprs500, did you uninstall the USB driver from Docudesk's software? When you plug the Reader in, does the red light on the left side go on?

07-25-2007, 05:46 AM	#6
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Since it is working on a Windows machine, I suggest you might want to contact the Docudesk people as to what's going on. Also, kovidgoyal should be able to help with libprs500 since he wrote it. The battery status won't change if you charge via the USB port. The battery bug fix needs the power adapter. After it's charged, you unplug the Reader, turn it on, and plug back in the power adapter for about 10 seconds and then unplug it and the battery meter will display the correct status.

07-25-2007, 05:53 AM	#7
maxvoltar SR-Noob Posts: 18 Karma: 10 Join Date: May 2007 Device: Sony Reader	libprs500, docudesk AND biblioskop refuse to "see" the reader, so I think the problem lies with my reader, not the software... gonna try a hard reset as soon as I find a small pointy thingy :-)

07-25-2007, 05:57 AM	#8
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Does the Reader actually work other then your MAC not seeing it? try another USB cable or take it to another computer. If you take it to another computer, you might have to install Connect or libprs500 in order to test it out. One other option is to reflash your Reader. See https://www.mobileread.com/forums/sho...ght=PRSVersion for info.

07-25-2007, 06:04 AM	#9
maxvoltar SR-Noob Posts: 18 Karma: 10 Join Date: May 2007 Device: Sony Reader	Reader works fine, but I'm running out of reading material on it Ok I'll try the things you have summed up here tonight (I'm currently working) Thanks JSWolf!

07-25-2007, 06:37 AM	#10
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Please let us know what happens. Thanks!

07-25-2007, 08:34 AM	#11
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	There are specialists here and I'm not but it sounds like that computer has not been authorized as the six devices that can use the DRMd files you could have on your reader. The books that came with the reader are protected.

07-25-2007, 08:48 AM	#12
JSWolf Resident Curmudgeon Posts: 73,887 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Threads merged because there is no need for the same thread twice.

07-25-2007, 08:55 AM	#15
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	Thanks JS!