Reader Library Software Issue

MJH · 12-17-2009, 03:53 PM

My wife installed the software some time ago (1 yr) and it all worked fine.

About 2 weeks ago she received an error message (she doesn't remember exactly what it said).

After that message she has been unable to open the program

We have removed the program (the right way---thru control panel) multiple times and reinstalled it. It shows that it is there and is the right size.

We have the icon and when we click on it it pauses a second and then NOTHING.

I have temporarily turned off McAfee and the Firewall and that did not help either.

We have contact Sony elibrary help and they were none.

My wifes computer is a Gateway laptop with Windows XP

It works on all other househould computers.

Thanks in advance

MelC · 12-17-2009, 04:19 PM

I'm a little confused. Are you asking on the Calibre website how to fix your issues with the Sony software? They are two different programs. You might have better luck in the Sony threads.

HarryT · 12-20-2009, 02:38 AM

Moved to Sony forum.

AprilHare · 12-20-2009, 04:04 AM

I would try general things: uninstalling and reinstalling the program with the latest version from the Sony website might help (the reader library content shouldn't be lost - correct me if I'm wrong, someone!)

Solitaire1 · 12-20-2009, 11:20 AM

Quote:

Originally Posted by AprilHare

I would try general things: uninstalling and reinstalling the program with the latest version from the Sony website might help (the reader library content shouldn't be lost - correct me if I'm wrong, someone!)

I've installed the new version of the library software and I've had no problems with it. When I installed the new version, I didn't uninstall the old version. Instead, the installation program upgraded it to the new version. I didn't lose any of my content.

The only time I did temporarly lose content was when I upgraded my computer system and had to put my ebook library software on a new computer. Once I installed the software and authorized my new computer, I was able to go to the Sony eBook Store and re-download the ebooks I'd already purchased to my new computer.

12-17-2009, 03:53 PM	#1
MJH Junior Member Posts: 4 Karma: 10 Join Date: Dec 2009 Device: MOT SURE ITS MY WIFES	Reader Library Software Issue My wife installed the software some time ago (1 yr) and it all worked fine. About 2 weeks ago she received an error message (she doesn't remember exactly what it said). After that message she has been unable to open the program We have removed the program (the right way---thru control panel) multiple times and reinstalled it. It shows that it is there and is the right size. We have the icon and when we click on it it pauses a second and then NOTHING. I have temporarily turned off McAfee and the Firewall and that did not help either. We have contact Sony elibrary help and they were none. My wifes computer is a Gateway laptop with Windows XP It works on all other househould computers. Thanks in advance Last edited by MJH; 12-17-2009 at 03:56 PM.

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12-17-2009, 04:19 PM	#2
MelC Evangelist Posts: 410 Karma: 2081 Join Date: Feb 2009 Location: Toronto, Canada Device: Cybook Gen3, PRS600	I'm a little confused. Are you asking on the Calibre website how to fix your issues with the Sony software? They are two different programs. You might have better luck in the Sony threads.

12-20-2009, 02:38 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Moved to Sony forum.

12-20-2009, 04:04 AM	#4
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	I would try general things: uninstalling and reinstalling the program with the latest version from the Sony website might help (the reader library content shouldn't be lost - correct me if I'm wrong, someone!)

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