I'm scared, frustrated, don't know who to go to anymore

[MikeCL]

Originally Posted by FJames

So you're saying that it's ok for Amazon to terminate someone's account and lock them out of all their legitimately-purchased digital content because they asked for their mail-order goods to be delivered in undamaged condition once too often?

well this guy Amazon told him in detail how much he was returning.. I forgot how much it was but it was over 5 returns I think in a month. And yes I think it's right to lock them out.. it's on Amazon's dime to return and it adds up..

[ApK]

Originally Posted by Beryll Snyder

How can you talk about "these situations" when you don't know the situation?
Okay, it is down to: Amazon or the OP. Choosing between my past experience with Amazon as buyer and seller and an inconsistent story of an unknown person - you can guess where my sympathies are ...

Because I've heard stories like this from a variety of people in variety of circumstances, and while I'm perfectly willing to believe that Amazon is not prone to frequent errors in these things, I am also inclined to believe that in some of the case, at best, someone did something unbeknownst to the legitimate account holder, and Amazon has made it very difficult for them to figure out what happened and get things made right. Not everyone gets a gift certificate for the full value of their digital library with one simple phone call.

For example, while I might hypothetically suspect that fulltimer's shareware mogul Son-in-Law was actually pirating copyrighted software and may have done something to implicate fulltimer's account, I would also be willing to believe that fulltimer may have had no idea about it, and no reason to think that their account would have been involved.

[ApK]

Originally Posted by MikeCL

well this guy Amazon told him in detail how much he was returning.. I forgot how much it was but it was over 5 returns I think in a month. And yes I think it's right to lock them out.. it's on Amazon's dime to return and it adds up..

That's ridiculous. Yes, returns add up. But that's the policy, and it's why people are willing to shop sight-unseen. I see nothing in the user agreement that says "...and if you get damaged stuff, just suck it up. We offer free returns, but don't take us up on the offer, or else!"

Maybe cut them off, and say "no more free returns for you...you eat too much for this all-you-can-eat-buffet!" But by what logic or rational can you justify locking them out of all their illegitimately purchased content?

[ApK]

Originally Posted by DiapDealer

I'm scared and frustrated too. Someone hold me.

Don't look at me.

[Redcard]

Originally Posted by ApK

That's ridiculous. Yes, returns add up. But that's the policy, and it's why people are willing to shop sight-unseen. I see nothing in the user agreement that says "...and if you get damaged stuff, just suck it up. We offer free returns, but don't take us up on the offer, or else!"

Maybe cut them off, and say "no more free returns for you...you eat too much for this all-you-can-eat-buffet!" But by what logic or rational can you justify locking them out of all their illegitimately purchased content?

Typically in cases like this, the answer isn't the "too much returns", but that Amazon caught Mr. Cracked Case returning his fifth set of movies in a month's time, and the system flagged him, and then they did a google search of his email address and found a user named with those exact movies/musics being torrented/sold on ebay/amazon marketplace. :P

It's not THAT they return things. It's that often times, they return things after ripping them, and then try to sell the rips on AMZN marketplace.

I'd also suspect that Fulltimer's S-I-L was selling pirated software as well as shareware, and they only got half the story.

[xg4bx]

Originally Posted by FJames

So you're saying that it's ok for Amazon to terminate someone's account and lock them out of all their legitimately-purchased digital content because they asked for their mail-order goods to be delivered in undamaged condition once too often?

shouldn't damaged items be taken up with the postmaster? i simply don't see how everything that amazon was shipping this guy was broken or damaged. either hes the unluckiest guy on earth or his mailman was playing kickball. amazon shouldn't have to eat those costs.

there are also simply a lot of o.c.d. types out there. "oh, my book has a nick in the corner! return return return!"

abuse of policy ruins it for everyone.



and as for digital content, its very easy to buy a book/movie, strip the drm, then return for a refund. why should one have perpetual access to their ill-gotten goods?

[tubemonkey]

Originally Posted by MikeCL

well this guy Amazon told him in detail how much he was returning.. I forgot how much it was but it was over 5 returns I think in a month. And yes I think it's right to lock them out.. it's on Amazon's dime to return and it adds up..

Then Amazon should stop sending out damaged goods.

I've pretty much abandoned ordering physical goods from Amazon over an incident I had with them. This thread has been an eye opener to say the least.

[Redcard]

Originally Posted by tubemonkey

Then Amazon should stop sending out damaged goods.

I've pretty much abandoned ordering physical goods from Amazon over an incident I had with them. This thread has been an eye opener to say the least.

Seriously?

A guy comes in with a story that clearly is omitting things, if not completely lying on things (as detailed by his "I only closed one account" vs his earlier "I made sure all my past accounts were closed" and other such changes) .. and that opens your eyes?

If anything, for me, it leaves me more confused. What did he do? What else is he being dishonest about? The only people that HAVEN'T changed their story in this are Amazon. They don't want him as a customer. That much is clear.

Otherwise I'm really confused about how this opened up eyes?

[tubemonkey]

Originally Posted by Redcard

Seriously?

I never said whether I believed him or not. I said it's been an eye opener. There have been other stories in here and I've read a few things outside this board; not to mention my own experience.

[MikeCL]

Originally Posted by xg4bx

there are also simply a lot of o.c.d. types out there. "oh, my book has a nick in the corner! return return return!"

abuse of policy ruins it for everyone.

It's like that a lot on blu-ray.com little stuff like a dent in the slip cover or a little scratch on it they return the whole thing.. I've gotten a movie from Amazon with a little crack in the top spine part of the case but I'm not going to cry and return it.

[yacoob]

Originally Posted by Redcard

and in every case I've heard about.. people I know and trust.. have come back and said "Fraud."

I wonder whether they consider fraud situations where people buy books outside of their geographical region. A lot of people from mobilereads do that.

[Jyster]

Wow, I cant believe some of you guys.

If I by a product and it is damaged, I will return it. Some people get unlucky on items that they get, be it a scratch on the cover, missing pixels, etc, return it.

A lot of the posters attacking the OP, have not read the whole thread, the OP has stated multiple times the story.

I have had dealings with different companies over the years that they sometimes do not tell the reason behind what they do, they never admit fault.

Sometimes people are unlucky with purchases like me. I bought a Qosmio laptop from Bestbuy, I took it home and discovered the speakers were buzzing, so I exchanged it. I took that one home and it had a lot of dead pixels in the middle that distracted me from matching movies and doing things, so I exchanged it. The Customer Service people were giving me dirty looks. So after a couple of years the Qosmio I have, the speakers are coming undone in the speaker housing, so its starting to buzz.

[ApK]

Originally Posted by MikeCL

It's like that a lot on blu-ray.com little stuff like a dent in the slip cover

OH! I hear slip cover, I think of those things that go over sofas...makes a little more sense in context now.

[tubemonkey]

Originally Posted by yacoob

I wonder whether they consider fraud situations where people buy books outside of their geographical region. A lot of people from mobilereads do that.

Hmmm...

[frostschutz]

Originally Posted by yacoob

I wonder whether they consider fraud situations where people buy books outside of their geographical region. A lot of people from mobilereads do that.

I attempted this once (although with B&N rather than Amazon), and it did not end well (order cancelled, refund, and whatnot). So I don't do that anymore. Well, thankfully, Amazon and other stores are selling more books in Germany nowadays (even though its sometimes more expensive than the US store), so the need for it also vanished mostly.

I know others still do it though; I hope they never get banned like this. I'd hate to lose my Amazon account even if I did backup all of my books.