11-03-2011, 07:14 PM | #1 |
Enthusiast
Posts: 25
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox, iPhone 4, Kindle 3G
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many issues and no support from Kobo Help
Got my Vox 2 a few days ago.
It won't import books off the micro SD card, keep getting "something went wrong" message. I can't drag and drop books from Adobe Digital Editions or Calibre because my computer does not recognize the ereader (but the Vox recognizes being connected to the computer). Apparently Kobo Desktop is not compatible with the Vox? Gave up trying to read books and went to the Scrabble app ... no surprise it doesn't work either. I emailed Kobo Help and it has been greater than 48 hours and no reply. I am not a happy camper right now. |
11-03-2011, 07:21 PM | #2 |
Banned
Posts: 32
Karma: 6012
Join Date: Oct 2011
Location: New York City
Device: Kindle 3G, iPhone, Kobo Vox
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I have been trying to contact them since yesterday! and no response whatsoever! This is so wrong!
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11-03-2011, 07:21 PM | #3 |
Junior Member
Posts: 3
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox
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I have called twice with my issue since yesterday morning and have yet to receive any help or contact back. While I understand it's a busy time for tech support I think they should staff accordingly. You can't roll out a first version of a new product and not expect some user issues.
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11-03-2011, 07:25 PM | #4 | |
Fanatic
Posts: 569
Karma: 199759
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
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Quote:
Not sure about not being able to import books from your SD Card. Can you copy them to internal storage using Astro? Maybe try to import your books via WiFi instead? Most people are not getting any timely support from the regular help line. If you'd like to PM me, I could give you some suggestions for direct help. |
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11-03-2011, 07:35 PM | #5 |
Enthusiast
Posts: 25
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox, iPhone 4, Kindle 3G
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I have been using the Kindle3G since Jan. 2011 and I only choose to switch after I saw my mother's Kobo Touch and all the money she was saving reading library books. (I think the Vox is being returned.)
I downloaded Overdrive, but the library books are only audio? |
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