2-Year Extended Warranty for Kindle 2. Yea or Nay?

kilofox · 02-23-2009, 09:29 AM

$65 .... Worth it? Will you purchase?

Protect your Kindle 2 for two full years -- Adds an additional year and more comprehensive protection than the one-year manufacturer's warranty, including coverage for accidental drops and damage (limited to one incident).
Offers one-time coverage for accidental drops and damage.
Hassle-free replacement of your Kindle 2 for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle.
Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims.
2-Year Extended Warranty for Kindle 2 available for any Kindle 2 shipped within the past 30 days. Only available to U.S.-based customers.

kilofox · 02-23-2009, 09:32 AM

I voted no... how ever, if I drop or damage it in the first 30 days, then heck yeah I will buy it!!

NavyDad6 · 02-23-2009, 11:33 AM

I voted yes and I did buy the extended warranty.

I figured that if I do drop it, sit on it, spill soda on it or the dog eats it, I am covered. Also since the warranty is good for 2 years, it will discourage me from buying the Kindle 3 next summer.

lilac_jive · 02-23-2009, 11:40 AM

I won't vote, since I don't have a Kindle, but I wish I had bought the extended warranty for my Reader (wasn't offered at Borders that I know of).

Milarepa · 02-23-2009, 11:53 AM

While I doubt I will be buying a Kindle 2 ( I am sony man myself.) My experience with extended warranties has generally not been a positive one. So I probably would not get it. Though it is interesting to see that they include the one time accidental drop or damage clause. I wonder how difficult they make it to claim?

pilotbob · 02-23-2009, 11:57 AM

Quote:

Originally Posted by NavyDad6

I figured that if I do drop it, sit on it, spill soda on it or the dog eats it, I am covered. Also since the warranty is good for 2 years, it will discourage me from buying the Kindle 3 next summer.

you may want to check on this. If it is an "extended warranty" it generally only covers what the standard warranty will cover which is manufactures defects. So, spilling soda on it is not such a defect.

Now, if it is an accidental damage insurance then that is different. But, these usually cost more than the warranty extender.

BOb

NavyDad6 · 02-23-2009, 12:06 PM

Offers one-time coverage for accidental drops and damage.

It seems that it is covered.

daffy4u · 02-23-2009, 12:07 PM

I did order it for both Kindles. I always get the max insurance for my computers (which has come in handy) and wanted to do the same for my Kindles.

I went with the insurance Amazon is offering over Square Trade (even though it is more expensive). I haven't been able to find any information of how ST has handled any damaged Kindles. Maybe no one with the ST insurance has damaged theirs yet. I just have more "trust" in Amazon's choice (rightly or wrongly).

pilotbob · 02-23-2009, 12:07 PM

Quote:

Originally Posted by NavyDad6

Offers one-time coverage for accidental drops and damage.

It seems that it is covered.

Cool. Is there a charge to get a replacement? Sometimes warranty's charge your for replacements?

BOb

NavyDad6 · 02-23-2009, 12:10 PM

No charge. Even shipping is free:

Hassle-free replacement of your Kindle 2 for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle.

spec2 · 02-23-2009, 12:42 PM

I never buy extended warranties and every consumer advocate I know of, similarly warns people they are a rip off, especially with consumer electronics. There are plenty of explanations for this online so Google if you are really interested.

Also almost all AMEX cards come with a warranty extension feature at no additional cost. Right now, when you buy w/ most AMEX cards your warranty is automatically doubled, up to two years. I've used this service on a computer before. It works.

Select Visa/MC cards (mostly Platinum and above) also have this same feature, though some require you to register your product with them when you purchase it. Check with your card issuer for details.

Accidental damage is only covered for the first 90 days on the AMEX, not sure about Visa/MC but still, you'd have to be pretty negligent to damage a Kindle. They are extremely durable.

Bottomline, spending 18% additional on the small odds you will damage your Kindle or it will go haywire doesn't seem all that prudent. It's like buying insurance when the dealer shows an ace. Everyone "in the know" knows that is a sucker bet except the sucker who bought it.

hogleg · 02-23-2009, 12:50 PM

It's worth it to me. I tend to break things. My HanLin survived exactly 2 months before I stopped to help an old lady get out of a snowdrift and cracked the screen. If you're going to baby it, then maybe it wont be worth it, but if you are gonna treat it like a real paperback book...take it everywhere and do everything, it's worth it.

Ervserver · 02-23-2009, 01:16 PM

I totally disagree, things like laptops and Kindles are much more prone to damage as they are portable, 4 out of 5 laptops I repair are due to poor handling by the owner, the average repair is $200. There are no parts for a Kindle so if its out of warranty you buy a new one.

Quote:

Originally Posted by spec2

I never buy extended warranties and every consumer advocate I know of, similarly warns people they are a rip off, especially with consumer electronics. There are plenty of explanations for this online so Google if you are really interested.

Bottomline, spending 18% additional on the small odds you will damage your Kindle or it will go haywire doesn't seem all that prudent. It's like buying insurance when the dealer shows an ace. Everyone "in the know" knows that is a sucker bet except the sucker who bought it.

spec2 · 02-23-2009, 01:37 PM

Quote:

Originally Posted by Ervserver

I totally disagree, things like laptops and Kindles are much more prone to damage as they are portable, 4 out of 5 laptops I repair are due to poor handling by the owner, the average repair is $200. There are no parts for a Kindle so if its out of warranty you buy a new one.

Respectfully, that is not my own experience (You see what a tricky argument it is to base it on personal on-off experiences). I've owned about 10 laptops since 1992. Only ONE had issues after the warranty expired (used the aforementioned AMEX to get it repaired for free). My experience is similar to other electronics like iPods (my original went kaplooy weeks after the Apple warranty expired)... AMEX gave me a brand new one. The other 6 I owned never had any issues.

I would suggest that, given the Kindle's high resale value, an owner would be better off selling their machine after a year and using the proceeds + the $65 that would have been spent on the warranty and just buy a whole new machine with a whole new battery and warranty. Better yet, it might even be a whole new model!

MsAstoria · 02-23-2009, 01:57 PM

Quote:

Originally Posted by spec2

I would suggest that, given the Kindle's high resale value, an owner would be better off selling their machine after a year and using the proceeds + the $65 that would have been spent on the warranty and just buy a whole new machine with a whole new battery and warranty. Better yet, it might even be a whole new model!

That is probably a good idea!

Kindles are HOT,HOT, HOT on Ebay and are surely going to stay that way. Selling my barely used Sony 505 is paying for the majority of my new Kindle2 cost.

View Poll Results: Will you purchase the extended warranty?
Yes	33	39.76%
No	50	60.24%
Voters: 83. You may not vote on this poll

02-23-2009, 09:29 AM	#1
kilofox Connoisseur Posts: 71 Karma: 217 Join Date: Aug 2007 Device: Kindle 2	2-Year Extended Warranty for Kindle 2. Yea or Nay? $65 .... Worth it? Will you purchase? Protect your Kindle 2 for two full years -- Adds an additional year and more comprehensive protection than the one-year manufacturer's warranty, including coverage for accidental drops and damage (limited to one incident). Offers one-time coverage for accidental drops and damage. Hassle-free replacement of your Kindle 2 for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle. Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims. 2-Year Extended Warranty for Kindle 2 available for any Kindle 2 shipped within the past 30 days. Only available to U.S.-based customers.

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02-23-2009, 09:32 AM	#2
kilofox Connoisseur Posts: 71 Karma: 217 Join Date: Aug 2007 Device: Kindle 2	I voted no... how ever, if I drop or damage it in the first 30 days, then heck yeah I will buy it!!

02-23-2009, 11:33 AM	#3
NavyDad6 Reading is FUNdamental Posts: 233 Karma: 1516 Join Date: Feb 2009 Location: WA state Device: Kindle 2	I voted yes and I did buy the extended warranty. I figured that if I do drop it, sit on it, spill soda on it or the dog eats it, I am covered. Also since the warranty is good for 2 years, it will discourage me from buying the Kindle 3 next summer.

02-23-2009, 11:40 AM	#4
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I won't vote, since I don't have a Kindle, but I wish I had bought the extended warranty for my Reader (wasn't offered at Borders that I know of).

02-23-2009, 11:53 AM	#5
Milarepa Enthusiast Posts: 29 Karma: 298 Join Date: Jul 2008 Device: Sony PRS-505	While I doubt I will be buying a Kindle 2 ( I am sony man myself.) My experience with extended warranties has generally not been a positive one. So I probably would not get it. Though it is interesting to see that they include the one time accidental drop or damage clause. I wonder how difficult they make it to claim?

02-23-2009, 12:06 PM	#7
NavyDad6 Reading is FUNdamental Posts: 233 Karma: 1516 Join Date: Feb 2009 Location: WA state Device: Kindle 2	Offers one-time coverage for accidental drops and damage. It seems that it is covered.

02-23-2009, 12:07 PM	#8
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	I did order it for both Kindles. I always get the max insurance for my computers (which has come in handy) and wanted to do the same for my Kindles. I went with the insurance Amazon is offering over Square Trade (even though it is more expensive). I haven't been able to find any information of how ST has handled any damaged Kindles. Maybe no one with the ST insurance has damaged theirs yet. I just have more "trust" in Amazon's choice (rightly or wrongly).

02-23-2009, 12:10 PM	#10
NavyDad6 Reading is FUNdamental Posts: 233 Karma: 1516 Join Date: Feb 2009 Location: WA state Device: Kindle 2	No charge. Even shipping is free: Hassle-free replacement of your Kindle 2 for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle.

02-23-2009, 12:42 PM	#11
spec2 Enthusiast Posts: 43 Karma: 330 Join Date: Apr 2008 Device: PRS-505	I never buy extended warranties and every consumer advocate I know of, similarly warns people they are a rip off, especially with consumer electronics. There are plenty of explanations for this online so Google if you are really interested. Also almost all AMEX cards come with a warranty extension feature at no additional cost. Right now, when you buy w/ most AMEX cards your warranty is automatically doubled, up to two years. I've used this service on a computer before. It works. Select Visa/MC cards (mostly Platinum and above) also have this same feature, though some require you to register your product with them when you purchase it. Check with your card issuer for details. Accidental damage is only covered for the first 90 days on the AMEX, not sure about Visa/MC but still, you'd have to be pretty negligent to damage a Kindle. They are extremely durable. Bottomline, spending 18% additional on the small odds you will damage your Kindle or it will go haywire doesn't seem all that prudent. It's like buying insurance when the dealer shows an ace. Everyone "in the know" knows that is a sucker bet except the sucker who bought it.

02-23-2009, 12:50 PM	#12
hogleg Enthusiast Posts: 37 Karma: 452360 Join Date: Dec 2007 Device: Hanlin V3	It's worth it to me. I tend to break things. My HanLin survived exactly 2 months before I stopped to help an old lady get out of a snowdrift and cracked the screen. If you're going to baby it, then maybe it wont be worth it, but if you are gonna treat it like a real paperback book...take it everywhere and do everything, it's worth it.