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Old 02-11-2010, 01:17 AM   #31
Javed
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Quote:
Originally Posted by WEMV View Post
Thanks for the link, but those files appear to be for the v5. My reader is the v3.

Looks like I've run out I options. I requested a RMA and will send it in to be fixed or replaced.

Ed
Sorry Ed, my mistake. Thought you had the V5 for some reason.
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Old 02-12-2010, 04:44 PM   #32
kressg23
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I will try contacting tech support. Thanks Robert, I appreciate your assistance!! I wouldn't be without my EZ Reader, but having these minor inconveniences worked out would be fantastic.

Kresta
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Old 02-12-2010, 05:38 PM   #33
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Good decision! We will help.
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Originally Posted by kressg23 View Post
I will try contacting tech support. Thanks Robert, I appreciate your assistance!! I wouldn't be without my EZ Reader, but having these minor inconveniences worked out would be fantastic.

Kresta
Dear Kresta:

Yes, let us make you totally happy. You have stayed upbeat and very good through all of this and now it is our turn to make things right. We will!!

Ask for Elliott when you call Tech Support. Ask him to ask me and I will verify you have tried everything.

Let me know if any way I can help!!

Turnaround here is VERY fast (normally no more than 32 hours) on business days.
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Old 02-12-2010, 05:45 PM   #34
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Sorry Ed, my mistake. Thought you had the V5 for some reason.
Dear Javed:

I notice how much you try to help and I always appreciate it. Don't stop posting as I think you are great!!
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