PRS-T1 Sony service is a joke. - Page 2

TENAZ · 02-13-2013, 11:20 PM

As I said before That was my experience with Sony.After I escalate this issue to the higher ups and I filled proper complains with the BBB and the California Consumer Affairs,a Lady name Jacky from SONY reached me offering me assistance to resove my issue,I accepted her assistance as I promised her I will withdraw the complaint with the 2 agencies as well in this forum,Only thing I don't understand how the other customer services representatives made me do this,Well I hope next time they learn how to treat customers Fairly.

Sonylistens · 02-15-2013, 11:29 AM

Good morning MickiTee,

Thank you for your post.

I apologize if you are not completely satisfied with the service provided to you.

I work for Sony Electronics Inc. in the United States and as such I am not familiar with the procedures for Sony in other regions.

Please visit the Sony Support Center for the UK at: http://www.sony.co.uk/support/hub/sony_europe.html

They can provide additional information about obtaining support and technical inquiries in your region.

Thank you,

Pat Kennedy
Sony Support USA

JSWolf · 02-15-2013, 11:45 AM

I had a problem with my 505 and it was out of warranty. There was no physical damage. The screen controller was the problem (or so I think) anyway, I called Sony about it. They told me it would cost some absurd amount to get it fixed or replaced. I think asked the person on the phone if the price could be lowered because Readers (including Sony) were now at a lower price and the cost for buying a new one is not that much more. He went away for a few, came back and said a reasonable price which I accepted. I had two choices, I could get a refurbished unit or get the 505 fixed. I took the refurbished unit. It was a 600 that came. Oh and Sony paid for all the shipping. I sold the 600 and got a 650. But overall, the service was just fine.

02-13-2013, 11:20 PM	#16
TENAZ Junior Member Posts: 2 Karma: 10 Join Date: Jan 2013 Device: Sony I3	PRS-T1 Sony service is a joke As I said before That was my experience with Sony.After I escalate this issue to the higher ups and I filled proper complains with the BBB and the California Consumer Affairs,a Lady name Jacky from SONY reached me offering me assistance to resove my issue,I accepted her assistance as I promised her I will withdraw the complaint with the 2 agencies as well in this forum,Only thing I don't understand how the other customer services representatives made me do this,Well I hope next time they learn how to treat customers Fairly.

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02-15-2013, 11:29 AM	#17
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Good morning MickiTee, Thank you for your post. I apologize if you are not completely satisfied with the service provided to you. I work for Sony Electronics Inc. in the United States and as such I am not familiar with the procedures for Sony in other regions. Please visit the Sony Support Center for the UK at: http://www.sony.co.uk/support/hub/sony_europe.html They can provide additional information about obtaining support and technical inquiries in your region. Thank you, Pat Kennedy Sony Support USA

02-15-2013, 11:45 AM	#18
JSWolf Resident Curmudgeon Posts: 73,957 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I had a problem with my 505 and it was out of warranty. There was no physical damage. The screen controller was the problem (or so I think) anyway, I called Sony about it. They told me it would cost some absurd amount to get it fixed or replaced. I think asked the person on the phone if the price could be lowered because Readers (including Sony) were now at a lower price and the cost for buying a new one is not that much more. He went away for a few, came back and said a reasonable price which I accepted. I had two choices, I could get a refurbished unit or get the 505 fixed. I took the refurbished unit. It was a 600 that came. Oh and Sony paid for all the shipping. I sold the 600 and got a 650. But overall, the service was just fine.

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