06-05-2011, 06:20 PM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2011
Device: Pocket eDge
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Pocket eDGe w/ Ermine boots up with completely white screen
I have gone through almost all the posts here on this forum and I cannot find anything that relates to the tablet screen being white. Googled it and saw that there was once a post about it on the Entourage website but since that is down now I am stuck. I got this for my son as a b-day present he has only gotten to use it once. Any help is greatly appreciated.
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06-05-2011, 06:27 PM | #2 |
lol
Posts: 472
Karma: 1031
Join Date: May 2011
Device: eDGe
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This seems to have been a problem for a few users of the PE, it seems it may be due to the LCD cable getting worn down and not working properly(likely due to a faulty hinge), I'll try to find the posts that have more info on it, but so far it seems as though there is no easy fix(that I know of).
EDIT: here is the post: linkey My backup has a third page as well, though reading through it can be a bit difficult/weird(you will have to open each reply in a new tab, sorry, not sure why) here it is if you want it: linkey Last edited by emusan; 06-05-2011 at 06:31 PM. |
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06-05-2011, 11:37 PM | #3 |
Armed with a smile :)
Posts: 1,421
Karma: 2463560
Join Date: Sep 2009
Location: California, USA
Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II
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Welcome, fmcmichael06!
That WSoD (white screen of death) sounds like a horrible problem. Can you exchange your PE for a new one? You can try to contact enTourage, but I have no idea how much help they can/will give you now that they're essentially closed. I can't remember whether anyone recovered from the white screen. You will know by now if you've read the posts saved from the official forum. Wishing you well -- sure hope your son eventually gets to enjoy his present!! |
06-06-2011, 10:15 AM | #4 |
Enthusiast
Posts: 25
Karma: 10
Join Date: Mar 2011
Device: Pocket eDGe
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I had this problem 4 weeks after receiving my PE.
I had to send it for repair under warranty in May. I hope that you'll be able to get your's repaired ! |
06-06-2011, 10:39 AM | #5 |
Junior Member
Posts: 7
Karma: 10
Join Date: Jun 2011
Device: Entourage Pocket Edge
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I had the same problem after I hit the hibernate option. Do you know what actions you performed before you got the WSOD?
I got my replacement last week. They gave me a call since there was a problem with the address. So even though the support is shut down you can try calling them on this number: 703-639-4888. |
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06-06-2011, 11:10 AM | #6 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2011
Device: Pocket eDge
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Thank you all for your help!! I will try to call the company to see if I can get a replacement otherwise I guess Im out my money and my little guy is out his present...
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06-06-2011, 11:55 AM | #7 |
Addict
Posts: 285
Karma: 88
Join Date: May 2011
Device: Kobo eReader Wireless
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It happened to me a few times also.
But, usually playing with buttons - home, menu - closing and opening, total reboot: shut it down - turn off and, then turn on again - helped. I would also suggest trying to hit Reset button which is next to USB port. |
06-07-2011, 08:41 AM | #8 |
Geek
Posts: 30
Karma: 10
Join Date: Dec 2009
Location: Rhode Island, USA
Device: PocketBook 360, Pocket Edge, Kobo Touch
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I, too, had this problem after updating to Ermine. Entourage tech support had me go through the steps to back it down to Dingo but it didn't help. Had to send it in for repair shortly before they shut down, got it back last Friday. Now I am afraid to update to Ermine.
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06-09-2011, 10:37 AM | #9 |
Junior Member
Posts: 2
Karma: 10
Join Date: Oct 2009
Device: Entourage Pocket Edge
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WSOD repaired
Hello. I am one of the Pocket Edge WSOD victims from the original Entourage fora. I got the WSOD and a musical ditty which repeated over and over a couple of weeks after updating to Ermine.
I sent my Pocket Edge back to Entourage with an RMA and they returned it to me working about 3 weeks later. I never communicated with Tier III support by phone or email but Tier I [Larrie] read the notes from the Tier III repair while we spoke on the phone. She told me that the motherboard was replaced. A little loose goo around the rubber offsets on the interior LCD screen side of the device [underneath which i assume to be screws] confirms that this was removed for the repair. My PE has now worked fine running Ermine for the last few weeks. I also purchased another PE fro my daughter and got Square Trade warranties on both of them. Kudos to MobileRead for picking up the Entourage Edge Forum! |
06-10-2011, 01:17 AM | #10 |
Armed with a smile :)
Posts: 1,421
Karma: 2463560
Join Date: Sep 2009
Location: California, USA
Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II
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Hi Jazzmind! I remember your tale of woe. So happy to hear you have a working eDGe again!!
Welcome to MobileRead, it's a fun place to be! |
03-12-2012, 06:39 PM | #11 |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2011
Device: PE
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Did anyone know the end result of the test that mehdi72 was going to make regarding the white screen ?
He wrote regarding sending it to a repair man because it could be a flat. I'm unable to write to him and I don't want my pocket edge to just be a book holder :S |
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