You're not going to believe this!!!!

emonti8384 · 01-16-2010, 12:05 AM

So, last Saturaday I place an order with Finish Line for a pair of shoes for the boyfriend. They ship them out, give a tracking number, and they say they will be here by Friday. So last night I check their status and it says they're going to Wauwatosa, WI. I'm in OHIO!!!! I call UPS and they say the problem is with Finish Line. I call them, they say they will send me a replacement pair overnight and I will get them today. I ask for a tracking number they say they will email one to me.

It never came.

Today I call to get the tracking number and they say they were never shipped out, that they will ship them out today and I will get them Monday. They cannot call the store until 1pm my time b/c the store is in CA. At 1pm they call me back to tell me the shoes are out of stock and they will have to refund me my money! They will give me a $10 gift card for my troubles.

By this time I'm ready to rip someone's face off.

I got a little crafty and found the address to where my shoes were shipped to. I then call AT&T 1411 and give them the address, and they give me the phone number. I call this guy and explained my situation and he says he hasn't received any shoes. I say thanks and hang up.

I call back to Finish Line and am on the phone with the manager telling her to refund my card when my phone starts to die. I tell her I will call her back.

An hour later my phone rings, it's the guy from Wauwatosa, WI. He says he GOT my shoes and would like to know where I want them shipped to. He ends up shipping them to me, emailing me the tracking number, and when I ask him the cost he tells me to donate to the red cross and he'll call it even.

How awesome is that?!?! I was going to have to wait one week for my card to be credited, then re-order them and wait abother week to get the shoes, so all in all it was going to take me like 3 weeks just to get a pair of shoes. I can't believe he called me back! Is that awesome or what!?!

Too bad I can't hit a button for karma for this guy lol!

Ervserver · 01-16-2010, 12:15 AM

there are good people left in the world....I've heard rumors there were and now .. there is proof

happy_terd · 01-16-2010, 03:04 AM

wow...you must have a really pretty phone voice for this guy to pick up the bill for the shipping. :P

There are still good people out there...and it's nice to hear stories about them.

emonti8384 · 01-16-2010, 03:22 AM

Actually I do think I have that sexy phone voice thing going on...ok I'm lying, I sound like a 5 year old and I know it, lol! I know, I still cannot believe he sent it to me. Now I'm deciding on whether or not I should call Finish Line and have them refund me my money for treating me so bad. A $10 gift card is insulting, don't you think? They're a multi-million dollar company. When I called back I told them to refund my card and I would place a new order, I wanted a discount and overnight shipping, they said, "I'm sorry, we don't offer discounts with that kind of shoe." I said r u kidding me? I'm willing to go thru ur company again and ur telling me I have to pay full price? That is so uncool

Mike L · 01-16-2010, 03:42 AM

If I was the guy in Wisconsin, I'd do the same. After all, who knows when something that I order isn't going to get sent to Ohio.

pshrynk · 01-16-2010, 12:21 PM

Just goes to show you that Wisconsonites are good people. Well those of us who aren't Iowa transplants at least...

One of my favorite lines from a movie was in Men of Honor when the main character, who was black, was shunned by all but one white man in his class. When asked why he hadn't done so, as well, the man answered, "I'm from Wisconsin." Sorta sums us up, I think.

YMMV, there are some real world class butt heads here, too.

SilverBear · 01-16-2010, 12:33 PM

Quote:

Originally Posted by pshrynk

. . .
YMMV, there are some real world class butt heads here, too.

True. But it's nice to know there are others out there trying to make the world a more pleasant place to live. And hearing about it encourages us to try to do the same.

Thanks for the story, emonti!

lilac_jive · 01-16-2010, 12:53 PM

Wow, that was really nice of him!

dsvick · 01-16-2010, 01:21 PM

That was incredibly nice, and not something you see everyday unfortunately. It is good to know that there are still people like that out there.

/begin cynicism/
He probably didn't like the shoes anyway.

/end cynicism/

wodin · 01-16-2010, 02:26 PM

Quote:

Originally Posted by Ervserver

there are good people left in the world....I've heard rumors there were and now .. there is proof

Yes, but there are damned few of us left!

daffy4u · 01-16-2010, 02:36 PM

Maybe you should send the guy a thank you card with a copy of your donation receipt.

Verencat · 01-16-2010, 07:17 PM

Quote:

Originally Posted by daffy4u

Maybe you should send the guy a thank you card with a copy of your donation receipt.

Seconded!

happy_terd · 01-17-2010, 02:22 AM

Quote:

Originally Posted by daffy4u

Maybe you should send the guy a thank you card with a copy of your donation receipt.

and a picture of your boyfriend smiling while wearing the shoes.

Stitchawl · 01-17-2010, 03:03 AM

I just went through the same sort of thing, but with L.L. Bean. I ordered in the middle of November to have as Christmas presents, sent an e-mail at Christmas, when they told me that sometimes it takes 2-4 weeks... to go by air, no tracking number. I sent them e-mail at the beginning of January, to which they didn't bother to reply, sent another e-mail on the 7th of January... no reply, and finally sent another e-mail insisting up a response two days ago. Yesterday I received an e-mail telling me that they would be happy to re-ship my order, but three of the four items were out of stock. Nothing but a "Sorry, we don't have your stuff but if you'd like, we can credit your credit card with a refund."

This is L.L. Bean!!! Leon founded the company based on quality and customer service. They still have the quality but have grown too big for the customer service. Fortunately, there are a dozen other stores on the Internet these days who carry the same goods, and are still small enough to insure good customer service. I wonder if I'll get a call from whoever gets my package?!? I'm happy to hear that you got your shoes. Maybe we'll get lucky too! Can I borrow your telephone voice?

Stitchawl

emonti8384 · 01-17-2010, 03:54 AM

Quote:

Originally Posted by dsvick

/begin cynicism/
He probably didn't like the shoes anyway.

/end cynicism/

I dunno-do you think those mens Skechers Shape Ups are cute?

That's what i thought too lol!!!

01-16-2010, 12:05 AM	#1
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	You're not going to believe this!!!! So, last Saturaday I place an order with Finish Line for a pair of shoes for the boyfriend. They ship them out, give a tracking number, and they say they will be here by Friday. So last night I check their status and it says they're going to Wauwatosa, WI. I'm in OHIO!!!! I call UPS and they say the problem is with Finish Line. I call them, they say they will send me a replacement pair overnight and I will get them today. I ask for a tracking number they say they will email one to me. It never came. Today I call to get the tracking number and they say they were never shipped out, that they will ship them out today and I will get them Monday. They cannot call the store until 1pm my time b/c the store is in CA. At 1pm they call me back to tell me the shoes are out of stock and they will have to refund me my money! They will give me a $10 gift card for my troubles. By this time I'm ready to rip someone's face off. I got a little crafty and found the address to where my shoes were shipped to. I then call AT&T 1411 and give them the address, and they give me the phone number. I call this guy and explained my situation and he says he hasn't received any shoes. I say thanks and hang up. I call back to Finish Line and am on the phone with the manager telling her to refund my card when my phone starts to die. I tell her I will call her back. An hour later my phone rings, it's the guy from Wauwatosa, WI. He says he GOT my shoes and would like to know where I want them shipped to. He ends up shipping them to me, emailing me the tracking number, and when I ask him the cost he tells me to donate to the red cross and he'll call it even. How awesome is that?!?! I was going to have to wait one week for my card to be credited, then re-order them and wait abother week to get the shoes, so all in all it was going to take me like 3 weeks just to get a pair of shoes. I can't believe he called me back! Is that awesome or what!?! Too bad I can't hit a button for karma for this guy lol!

01-16-2010, 12:15 AM	#2
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	there are good people left in the world....I've heard rumors there were and now .. there is proof

01-16-2010, 03:04 AM	#3
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	wow...you must have a really pretty phone voice for this guy to pick up the bill for the shipping. :P There are still good people out there...and it's nice to hear stories about them.

01-16-2010, 03:22 AM	#4
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Actually I do think I have that sexy phone voice thing going on...ok I'm lying, I sound like a 5 year old and I know it, lol! I know, I still cannot believe he sent it to me. Now I'm deciding on whether or not I should call Finish Line and have them refund me my money for treating me so bad. A $10 gift card is insulting, don't you think? They're a multi-million dollar company. When I called back I told them to refund my card and I would place a new order, I wanted a discount and overnight shipping, they said, "I'm sorry, we don't offer discounts with that kind of shoe." I said r u kidding me? I'm willing to go thru ur company again and ur telling me I have to pay full price? That is so uncool

01-16-2010, 03:42 AM	#5
Mike L Wizard Posts: 1,479 Karma: 3846231 Join Date: Apr 2009 Location: Edinburgh, Scotland Device: Kindle 3, Samsung Galaxy	If I was the guy in Wisconsin, I'd do the same. After all, who knows when something that I order isn't going to get sent to Ohio.

01-16-2010, 12:21 PM	#6
pshrynk Beepbeep n beebeep, yeah! Posts: 11,726 Karma: 8255450 Join Date: Apr 2008 Location: La Crosse, Wisconsin, aka America's IceBox Device: iThingie, KmkII, I miss Zelda!	Just goes to show you that Wisconsonites are good people. Well those of us who aren't Iowa transplants at least... One of my favorite lines from a movie was in Men of Honor when the main character, who was black, was shunned by all but one white man in his class. When asked why he hadn't done so, as well, the man answered, "I'm from Wisconsin." Sorta sums us up, I think. YMMV, there are some real world class butt heads here, too.

01-16-2010, 12:53 PM	#8
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Wow, that was really nice of him!

01-16-2010, 01:21 PM	#9
dsvick Wizard Posts: 2,737 Karma: 635747 Join Date: Nov 2009 Location: Northeast Ohio, USA Device: PRS-900	That was incredibly nice, and not something you see everyday unfortunately. It is good to know that there are still people like that out there. /begin cynicism/ He probably didn't like the shoes anyway. /end cynicism/

01-16-2010, 02:36 PM	#11
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Maybe you should send the guy a thank you card with a copy of your donation receipt.

01-17-2010, 03:03 AM	#14
Stitchawl Opsimath Posts: 12,344 Karma: 187123287 Join Date: Mar 2009 Location: Chiang Mai, Northern Thailand Device: Sony PRS-650, iPhone 5, Kobo Glo, Sony PRS-350, iPad, Samsung Galaxy	I just went through the same sort of thing, but with L.L. Bean. I ordered in the middle of November to have as Christmas presents, sent an e-mail at Christmas, when they told me that sometimes it takes 2-4 weeks... to go by air, no tracking number. I sent them e-mail at the beginning of January, to which they didn't bother to reply, sent another e-mail on the 7th of January... no reply, and finally sent another e-mail insisting up a response two days ago. Yesterday I received an e-mail telling me that they would be happy to re-ship my order, but three of the four items were out of stock. Nothing but a "Sorry, we don't have your stuff but if you'd like, we can credit your credit card with a refund." This is L.L. Bean!!! Leon founded the company based on quality and customer service. They still have the quality but have grown too big for the customer service. Fortunately, there are a dozen other stores on the Internet these days who carry the same goods, and are still small enough to insure good customer service. I wonder if I'll get a call from whoever gets my package?!? I'm happy to hear that you got your shoes. Maybe we'll get lucky too! Can I borrow your telephone voice? Stitchawl

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