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Old 01-06-2013, 07:00 AM   #31
xuyn2003
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Originally Posted by PeterT View Post
I seriously doubt that Customer Care has the ability to promise a fix....
the customer care's mail as below:
Quote:
Hi,

Thank you for sending us those files. We have forwarded them to our development team. They are aware of the issue and looking into providing a resolution. This fix would be included in a future update to the software. Unfortunately, we don't have an ETA for the resolution of this. Our apologies for the inconvenience of this.

Sincerely,

The Kobo Team
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Old 01-06-2013, 08:31 AM   #32
PeterT
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The way I read it is there is not actually a promise to release a fix. All they say is a catch all "if a fix IS released it will be in a future version of the firmware".
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Old 01-06-2013, 09:52 PM   #33
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Quote:
Originally Posted by PeterT View Post
The way I read it is there is not actually a promise to release a fix. All they say is a catch all "if a fix IS released it will be in a future version of the firmware".
I'm reading it as: they will fix it, but can't tell you which release it will be in.

Well... depends on what they mean by 'would'.
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