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05-18-2010, 10:18 AM | #1 | |
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Need help with my PP.The screen is freeze at locked and has white lines.
Dear groups.
I am in Thailand .I bought my 5" pocket pro nearly 6 months ago.I have the 2 big problems with my reader. 1.The screen is freeze at locked. I tried to press the "On" button but nothing happen.It still locked.I tried to reset,nothing happen.Even I removed the battery the screen is still freeze at locked. I tried to search in this forum to find out who has the same problem and finally find this link. https://www.mobileread.com/forums/sho...ht=lock+screen But in my case,unfortunately,it did not solve my problem.I tried every way but not help. 2. The screen has the white horizontal line. This thing happen when I used my reader around 3 months. I email to support@astak.com and received the email like this. Quote:
Has anyone can help?. Can I send it to claim? Thank in advance. |
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05-18-2010, 10:27 AM | #2 | |
Well trained by Cats
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Quote:
REMOVE THE SD CARD if inserted. Charge the battery overnight . Do you see any LED blinking activity? (yes, that means it is charging) Try unlocking again after 12 hours of charge. Press the Reset button on the back if unlock fails after a full charge time. |
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05-18-2010, 07:37 PM | #3 |
reader
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05-18-2010, 07:54 PM | #4 |
Wizard
Posts: 1,434
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Join Date: Aug 2009
Location: TAS, Australia
Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G
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With the reset button (I found this through the Bebook Mini FAQ), holding the reset button for 10 seconds performs a hard reset, so if the soft reset of 3 seconds doesn't work, try it for 10.
Of course this is after you have, as suggested by theducks, fully charged your reader and removed the SD card. |
05-18-2010, 10:21 PM | #5 | |
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Thank alls,
Quote:
Will my reader power up and charged even the LED not blinking?. Do you know how I can fix with the horizontal lines?. Last edited by attapol; 05-18-2010 at 10:26 PM. |
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05-18-2010, 10:47 PM | #6 | |
Well trained by Cats
Posts: 29,703
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Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Quote:
The battery is DEAD and the unit will not clear the screen because there is no power. Possible problem items: Bad USB cord Bad/damaged connector or plug not inserted fully into PEz Bad wall charger (if LED will blink when attached to PC (charg on PC for 12 hours Battery plug (inside battery cover) not inserted correctly Defective battery or internal battery circuit. Verify the items on this list and report all the findings to Astak support to allow experts to determine the warranty resolution |
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05-19-2010, 03:21 AM | #7 | |
Connoisseur
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Location: Jakarta, Indonesia
Device: iPad Mini 2, Galaxy Tab S2 9.7, Kindle PW
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Quote:
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05-19-2010, 05:40 PM | #8 | |
Astak Director, Bus. Devl
Posts: 2,560
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Join Date: Apr 2008
Device: Astak Pocket PRO
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IF no blinking red light... no charging is happening.
Quote:
Two suggestions! 1. Go to www.theEZreader.com/html and look under "support". There you will find a FAQ sheet. This does a good job of telling you what you should see when you recharge. 2. Email to Astak at: support@astak.com or call: 1-866-368-8788. It does sound to me like your USB cable is the problem. If you have a spare USB cable try it with the AC charger. If you do not, you can buy them very inexpensively. If need be, call or email Astak for cable exchange or other help! |
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05-20-2010, 04:51 AM | #9 | |
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My USB cable is working fine.I also tried the new USB cable but my reader still not charging.I opened the battery cover and found the battery plug was fully inserted.
So I email to support@astak.com and received advice as below. Quote:
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05-20-2010, 02:23 PM | #10 | |
Astak Director, Bus. Devl
Posts: 2,560
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Device: Astak Pocket PRO
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It is good to try things.
Quote:
Yes, try support's suggestions. If it works you are good to go. If it does not, that will tell our support person more about the problem. Checking the battery plug is also good. Did you try removing it and then putting it back on again? Sometimes metal contacts develop tarnish and doing this does help. It is possible that it is the battery. It does not happen often; but it has been known that a bad battery does get through. Support can assess this and take action. We have had very, very few problems with a unit not charging. Sometimes it is as simple as following the steps in the FAQ sheet. Have you tried shutting off the device, THEN hooking it up to the computer. This SHOULD automatically turn on the unit. That could tell us something. I DO appreciate your patience and wanting to work with support. Our intent is to identify the problem and then get it fixed the fastest way. |
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05-20-2010, 09:08 PM | #11 | |
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Dear Robertb
I tried that suggestion.I take off my battery from the device and try to charge it with the wall charger but no any beep sounds,no LED blinking and nothing happens in my screen.I checked the battery plug that is no problem,it is fully inserted.I remove the battery and put it back for 2-3 times but not work. Quote:
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05-21-2010, 04:06 PM | #12 | |
Astak Director, Bus. Devl
Posts: 2,560
Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
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Send me a PM
Quote:
Time to talk or email with tech support directly. Please send me a Private Message and include your real name and email address. Also include what the problem is and what you have tried. I will personally take it to Elliott and get him working on it. I leave for a trade show and conference on Sunday so IF you can get this to me quickly I can take action. I will not have my computer with me in New York and will be working day and night. Let us get you going soon! |
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06-20-2010, 12:22 AM | #13 |
Member
Posts: 11
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I just want to update in my case.I sent my device to Astak and received it back last week.They gave me the new device :-))
Thank you very much Astak and especially RobertB. You are very kind and helpful. |
06-20-2010, 09:19 PM | #14 |
Happy Wife & Momma
Posts: 532
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Join Date: Jan 2010
Location: USA
Device: Purple Astak Pocket Pro! :)
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Thanks for letting us know they took care of you! Astak is a great company!
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