Line on the screen

jpchan · 11-27-2006, 02:23 PM

Hmmm I just got the reader yesterday and this afternoon while using the reader during my lunch break I noticed a line right across the middle of the display. It looks like a line of dead pixels. I've tried resetting the reader with no luck.

When the screen does its refresh bit the line is most evident. Or when I am on a screen where the line happens to line up with the text. Also when I turn off the reader the line tends to show up as a faint dark line.

At a guess it is like that part of the display got switched around.

Any input on getting this fixed or is it a return/exchange?

Justin

NatCh · 11-27-2006, 02:45 PM

This has come up a couple of times before. It's a R&E unfortunately.

jpchan · 11-27-2006, 02:57 PM

Any thoughts on what could have caused this? Is it a defect in the e ink or did I do something that could have caused this?

More importantly what can I do to avoid this in the future?

Does anyone know if I can do the return and exchange at a sonystyle store? I purchased at a borders though.

Thanks,

Justin

NatCh · 11-27-2006, 03:03 PM

I don't think it's something you did, since you just got it.

That seems to be what others have found to, that it shows up really quickly. I think others have R&E without any trouble, but you could do a quick forum search to see the other discussion on it, if you want more background....

seamusfp · 11-30-2006, 12:00 PM

This is a defect in the TFT behind the ink, either a broken line to that row of transistors, or a missbonding of the driver IC's, or a flaw in the driver IC's themselves

I would take it back to sony for a new unit.

Nobologna · 12-22-2006, 10:07 PM

First it's just a single line, then two...now I've got several lines, both horizontal and vertical and a 3 x 4 cm white tile in the lower left, obliterating text and making the device unuseable. I chatted with Sony Support and was told to send it to a Sony Service Center.

bliink · 12-23-2006, 10:15 PM

Sadly I have the exact same problem.

Unfortunately I'm in Australia! Makes sending it to a Sony Centre just a little difficult

I only got the unit 3 days ago which makes me upset, I was really enjoying the unit too.

jpchan · 12-27-2006, 02:16 PM

Just a status update. I returned my sony reader to borders and they exchanged it for a new one. Plus side of that is that I got a second $50.00 credit on the sony connect site, thus further reducing my TCO of my reader.

NatCh · 12-27-2006, 03:37 PM

Seems to me like a reasonable compensation for your pain and suffering, jpchan.

Baalcebub · 09-05-2007, 01:06 AM

My brand new Sony Reader got that line too, it's not too wide, so it doesn't difficults the reading, but I'm wondering, since that first line is already showing, is there any good chance more will? Should I try to send it immediately back to the store? The thing is someone I know bought it for me in the US (I live in Mexico), and it wasn't even easy to buy it there, since the store didin't had it so they mailed it to the person, It took about a month or so. So returning it it's going to be a big problem. So I'm trying to figure out if just keep it and inore the line, and risk more appearing, or try to send it back. Damn bad luck.

jpchan · 09-07-2007, 04:51 PM

Can't tell you if it is a sign of more trouble in the future. The line on my screen appeared right in the middle. It was enough to bug me to return it to the store.

Sorry I can't be of much help.

Fozzer · 09-12-2007, 09:08 AM

my reader developed this fault this morning Ahhh ! ! !
My question is I bought my reader from Sony style while on holiday in the US in Nov 06, ( it's not available here in the UK )
I'm returning to the US again this Nov will the store exchange the reader if I return it within 12 months ( as in the uk guarantee's ) or should I contact Sony now, ( any address's please ).

I thought this fault wouldn't bother me but it's driving me nuts now ! !

JSWolf · 09-12-2007, 12:36 PM

Quote:

Originally Posted by Fozzer

my reader developed this fault this morning Ahhh ! ! !
My question is I bought my reader from Sony style while on holiday in the US in Nov 06, ( it's not available here in the UK )
I'm returning to the US again this Nov will the store exchange the reader if I return it within 12 months ( as in the uk guarantee's ) or should I contact Sony now, ( any address's please ).

I thought this fault wouldn't bother me but it's driving me nuts now ! !

Sony Style won't exchange it. it's past the 30 days.

And in order to send it in to Sony while under warranty, you need to have a US address to send it from/to.

Fozzer · 09-12-2007, 02:39 PM

Well that's just great !

11-27-2006, 02:23 PM	#1
jpchan Member Posts: 20 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Line on the screen Hmmm I just got the reader yesterday and this afternoon while using the reader during my lunch break I noticed a line right across the middle of the display. It looks like a line of dead pixels. I've tried resetting the reader with no luck. When the screen does its refresh bit the line is most evident. Or when I am on a screen where the line happens to line up with the text. Also when I turn off the reader the line tends to show up as a faint dark line. At a guess it is like that part of the display got switched around. Any input on getting this fixed or is it a return/exchange? Justin

11-27-2006, 02:57 PM	#3
jpchan Member Posts: 20 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Any thoughts on what could have caused this? Is it a defect in the e ink or did I do something that could have caused this? More importantly what can I do to avoid this in the future? Does anyone know if I can do the return and exchange at a sonystyle store? I purchased at a borders though. Thanks, Justin Last edited by jpchan; 11-27-2006 at 03:02 PM.

09-05-2007, 01:06 AM	#10
Baalcebub Junior Member Posts: 1 Karma: 10 Join Date: Sep 2007 Device: Sony Reader	Damn luck My brand new Sony Reader got that line too, it's not too wide, so it doesn't difficults the reading, but I'm wondering, since that first line is already showing, is there any good chance more will? Should I try to send it immediately back to the store? The thing is someone I know bought it for me in the US (I live in Mexico), and it wasn't even easy to buy it there, since the store didin't had it so they mailed it to the person, It took about a month or so. So returning it it's going to be a big problem. So I'm trying to figure out if just keep it and inore the line, and risk more appearing, or try to send it back. Damn bad luck.

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11-27-2006, 02:45 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	This has come up a couple of times before. It's a R&E unfortunately.

11-27-2006, 03:03 PM	#4
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I don't think it's something you did, since you just got it. That seems to be what others have found to, that it shows up really quickly. I think others have R&E without any trouble, but you could do a quick forum search to see the other discussion on it, if you want more background....

11-30-2006, 12:00 PM	#5
seamusfp Enthusiast Posts: 43 Karma: 432 Join Date: Nov 2006 Location: Connecticut Device: Sony PRS-500	This is a defect in the TFT behind the ink, either a broken line to that row of transistors, or a missbonding of the driver IC's, or a flaw in the driver IC's themselves I would take it back to sony for a new unit.

12-22-2006, 10:07 PM	#6
Nobologna Junior Member Posts: 1 Karma: 10 Join Date: Dec 2006 Device: PRS-500	First it's just a single line, then two...now I've got several lines, both horizontal and vertical and a 3 x 4 cm white tile in the lower left, obliterating text and making the device unuseable. I chatted with Sony Support and was told to send it to a Sony Service Center.

12-23-2006, 10:15 PM	#7
bliink Junior Member Posts: 6 Karma: 10 Join Date: Nov 2006 Device: Kindle 3, RIP Sony PRS-500	Sadly I have the exact same problem. Unfortunately I'm in Australia! Makes sending it to a Sony Centre just a little difficult I only got the unit 3 days ago which makes me upset, I was really enjoying the unit too.

12-27-2006, 02:16 PM	#8
jpchan Member Posts: 20 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Just a status update. I returned my sony reader to borders and they exchanged it for a new one. Plus side of that is that I got a second $50.00 credit on the sony connect site, thus further reducing my TCO of my reader.

12-27-2006, 03:37 PM	#9
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Seems to me like a reasonable compensation for your pain and suffering, jpchan.

09-07-2007, 04:51 PM	#11
jpchan Member Posts: 20 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Can't tell you if it is a sign of more trouble in the future. The line on my screen appeared right in the middle. It was enough to bug me to return it to the store. Sorry I can't be of much help.

09-12-2007, 09:08 AM	#12
Fozzer Member Posts: 11 Karma: 10 Join Date: Jul 2007 Device: Sony Portable Reader	my reader developed this fault this morning Ahhh ! ! ! My question is I bought my reader from Sony style while on holiday in the US in Nov 06, ( it's not available here in the UK ) I'm returning to the US again this Nov will the store exchange the reader if I return it within 12 months ( as in the uk guarantee's ) or should I contact Sony now, ( any address's please ). I thought this fault wouldn't bother me but it's driving me nuts now ! !

09-12-2007, 02:39 PM	#14
Fozzer Member Posts: 11 Karma: 10 Join Date: Jul 2007 Device: Sony Portable Reader	Well that's just great !

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