Nook Color won't update?

deborahjeanne · 01-27-2011, 11:05 AM

I spent about 30 minutes last night trying to manually update my nook color. I did the previous update with no problem. Is anyone else having trouble?

geertm · 01-27-2011, 02:32 PM

Quote:

Originally Posted by deborahjeanne

I spent about 30 minutes last night trying to manually update my nook color. I did the previous update with no problem. Is anyone else having trouble?

Make sure that the filename is exactly "sideload_update.zip". If the name is different the NC will not recognize the update.
And make sure you copy the update to the root of the NC, not into a folder.

boswd · 01-27-2011, 02:41 PM

Quote:

Originally Posted by geertm

Make sure that the filename is exactly "sideload_update.zip". If the name is different the NC will not recognize the update.
And make sure you copy the update to the root of the NC, not into a folder.

yeah I always save mine to desktop, and then click and drag it, Never have to worry about 'where did I send it again or if it placed into a folder.

deborahjeanne · 01-27-2011, 02:45 PM

Yes, I realized I ended up with sideload_update-1.zip (and 2 if truth be know) from accidently clicking on links. Got rid of all those, redownloaded, no go. I am dropping the file on top of the nook "drive" that shows up in my finder.

Going to try again this morning.

geertm · 01-27-2011, 03:26 PM

Quote:

Originally Posted by deborahjeanne

Yes, I realized I ended up with sideload_update-1.zip (and 2 if truth be know) from accidently clicking on links. Got rid of all those, redownloaded, no go. I am dropping the file on top of the nook "drive" that shows up in my finder.

Going to try again this morning.

After copying the update file to your NC, you need to Eject or Safely Remove the NC drive from your computer.
After the Nook goes to sleep the update should start.
Try rebooting the NC. That should force the update to start.

deborahjeanne · 01-27-2011, 03:44 PM

I do eject the NC drive before unplugging
Have tried it three more times this morning.
Did reboot last night, it didn't help, but giving it a try now, nothing.

When I put it in the NC drive, it shows it there. But after I safely eject and wait awhile to see if it is going to work, I plug it back in, and the update doesn't show on the computer as being there anymore.

drv · 01-27-2011, 04:45 PM

Also, make sure the complete file downloaded to your PC before sideloading it to the Nook. It should be exactly 173,559,808 bytes long. And if you have to download a 2nd or more time, make sure to delete the earlier version you downloaded. Sometimes, if an older version is on your PC, a new version will get a "(2)" (or "(3)", etc.) appended to the file name. If you sideload that file to your Nook it won't update.

deborahjeanne · 01-27-2011, 07:29 PM

Quote:

Originally Posted by drv

Also, make sure the complete file downloaded to your PC before sideloading it to the Nook. It should be exactly 173,559,808 bytes long. And if you have to download a 2nd or more time, make sure to delete the earlier version you downloaded. Sometimes, if an older version is on your PC, a new version will get a "(2)" (or "(3)", etc.) appended to the file name. If you sideload that file to your Nook it won't update.

My zip file has 173,559,125 bytes. How do I find this missing bytes? Is it a mac thing?

SCION · 01-27-2011, 07:39 PM

Quote:

Originally Posted by deborahjeanne

My zip file has 173,559,125 bytes. How do I find this missing bytes? Is it a mac thing?

I'm on a Mac. I have the same number of bytes as you.

Care · 01-28-2011, 11:00 AM

This might be really silly to ask, but you aren't unzipping the files first are you? I know it will only work if you put the actual zip file in and wait for your nook to go to sleep.

I also read somewhere that somebody had to put theirs in their sd card. I know that's not what you are supposed to do though, so I don't know why this is what this person experienced (I think I saw it in comments from a site about the 1.1 update).

SCION · 01-28-2011, 11:10 AM

I updated several times (root related) by placing the file in the root directory, then powering off the device. When I turned it on I poked around in the menus (library, settings, home) and every time it triggered the install. Each update took no more than five minutes from the time I placed the file on the device, until it installed.

deborahjeanne · 01-28-2011, 11:17 AM

You know I have to hate you now scion, right?

I do know not to unzip the file. I don't have an sd card. I tried doing it on a pc last night, still didn't work.

To add insult to injury, two of my coworkers had theirs update automatically (and they didn't even know it until I asked them).

geertm · 01-28-2011, 02:53 PM

Just saw this post on the B&N board (posted a few minutes ago):

"Hi all, I was have the same problem has the rest of you for the past few days. I decided to call B&N today to try and get it sorted out. Apparently, the download link for the update posted on their site was faulty yesterday. I was told to redownload the file and it worked right away. Keep in mind the the file name must be exactly Sideload_update . Make sure there is no (1), (2), etc. after the file name."

deborahjeanne · 01-28-2011, 06:36 PM

Oh geertm you're my hero. It is updating as I type. To be honest I didn't really expect this to work either, so I'm quite pleased.

jselles007 · 02-02-2011, 12:01 PM

My first Nook Color won't update either besides having a handful of quirky behaviors. I worked with B&N support for 45 minutes. They haven't a clue. They recommended that I return or exchange the device. I exchanged it and the new one has the exact same problem. Ultimately I think B&N and Android rushed the Nook Color to market with known problems they hoped to fix in the field. It's the old story of not testing thoroughly before marketing. I attempted the update with Windows 7 PC and Mac OS 10 Snow Leopard with the same results - it simply won't update the software from 1.0.0 to 1.1.0. After it stops snowing here, I'm going to take the reader to the B&N store and have them update it - ha ha ha. I can't understand why they leave a defective download link on their support site.

01-27-2011, 11:05 AM	#1
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	Nook Color won't update? I spent about 30 minutes last night trying to manually update my nook color. I did the previous update with no problem. Is anyone else having trouble?

01-28-2011, 11:10 AM	#11
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I updated several times (root related) by placing the file in the root directory, then powering off the device. When I turned it on I poked around in the menus (library, settings, home) and every time it triggered the install. Each update took no more than five minutes from the time I placed the file on the device, until it installed. Last edited by SCION; 01-28-2011 at 11:17 AM.

02-02-2011, 12:01 PM	#15
jselles007 Gadget Man 007 Posts: 1 Karma: 10 Join Date: Feb 2011 Location: Madison, Wisconsin Device: Nook Color	Mine won't update either. B&N is no help My first Nook Color won't update either besides having a handful of quirky behaviors. I worked with B&N support for 45 minutes. They haven't a clue. They recommended that I return or exchange the device. I exchanged it and the new one has the exact same problem. Ultimately I think B&N and Android rushed the Nook Color to market with known problems they hoped to fix in the field. It's the old story of not testing thoroughly before marketing. I attempted the update with Windows 7 PC and Mac OS 10 Snow Leopard with the same results - it simply won't update the software from 1.0.0 to 1.1.0. After it stops snowing here, I'm going to take the reader to the B&N store and have them update it - ha ha ha. I can't understand why they leave a defective download link on their support site.

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01-27-2011, 02:45 PM	#4
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	Yes, I realized I ended up with sideload_update-1.zip (and 2 if truth be know) from accidently clicking on links. Got rid of all those, redownloaded, no go. I am dropping the file on top of the nook "drive" that shows up in my finder. Going to try again this morning.

01-27-2011, 03:44 PM	#6
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	I do eject the NC drive before unplugging Have tried it three more times this morning. Did reboot last night, it didn't help, but giving it a try now, nothing. When I put it in the NC drive, it shows it there. But after I safely eject and wait awhile to see if it is going to work, I plug it back in, and the update doesn't show on the computer as being there anymore.

01-27-2011, 04:45 PM	#7
drv Enthusiast Posts: 33 Karma: 142 Join Date: Jan 2011 Device: Nook Color	Also, make sure the complete file downloaded to your PC before sideloading it to the Nook. It should be exactly 173,559,808 bytes long. And if you have to download a 2nd or more time, make sure to delete the earlier version you downloaded. Sometimes, if an older version is on your PC, a new version will get a "(2)" (or "(3)", etc.) appended to the file name. If you sideload that file to your Nook it won't update.

01-28-2011, 11:00 AM	#10
Care Aes Sedai Posts: 659 Karma: 46166 Join Date: Jul 2010 Location: Canada Device: Kobo Aura and Kobo Mini, had a Nook, NOOKcolor, Nook STR.	This might be really silly to ask, but you aren't unzipping the files first are you? I know it will only work if you put the actual zip file in and wait for your nook to go to sleep. I also read somewhere that somebody had to put theirs in their sd card. I know that's not what you are supposed to do though, so I don't know why this is what this person experienced (I think I saw it in comments from a site about the 1.1 update).

01-28-2011, 11:17 AM	#12
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	You know I have to hate you now scion, right? I do know not to unzip the file. I don't have an sd card. I tried doing it on a pc last night, still didn't work. To add insult to injury, two of my coworkers had theirs update automatically (and they didn't even know it until I asked them).

01-28-2011, 02:53 PM	#13
geertm Guru Posts: 822 Karma: 2000000 Join Date: Apr 2009 Location: The Netherlands Device: Kobo Aura One	Just saw this post on the B&N board (posted a few minutes ago): "Hi all, I was have the same problem has the rest of you for the past few days. I decided to call B&N today to try and get it sorted out. Apparently, the download link for the update posted on their site was faulty yesterday. I was told to redownload the file and it worked right away. Keep in mind the the file name must be exactly Sideload_update . Make sure there is no (1), (2), etc. after the file name."

01-28-2011, 06:36 PM	#14
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	Oh geertm you're my hero. It is updating as I type. To be honest I didn't really expect this to work either, so I'm quite pleased.