Downloading kepub to ADE

scr212 · 09-11-2012, 10:26 AM

I tried downloading a book from Kobo to ADE and received this message. E_LIC_LICENSE_SIGN_ERROR. Has anybody else experienced this, and if so, any solutions?

RareBird · 09-11-2012, 10:41 AM

I got that one too just last night on a book I bought. I sent an email to Kobo to see what's going on.

mycurlylocks · 09-11-2012, 11:56 AM

I'm finding messages like these all over the place. I experienced the same problem. I called Kobo this morning and was told to download the book to my Kobo desktop and then move it to my Kobo reader. Well... what if I don't have a Kobo reader? Anyway, I tried to explain that it's more than likely they aren't connecting to the Adobe licensing server. Next I was told it was a problem with ADE, to re-install. I'm not stupid ADE works every where else. So hopefully someone at Kobo will figure it out. I'd hate to have to buy the book again.

Customer support sent me an email with a link to Adobe digital help. Told me I could re-open the problem if it's not solved in 10 days. Not happy

TimW · 09-11-2012, 12:14 PM

Quote:

Originally Posted by mycurlylocks

I'm finding messages like these all over the place. I experienced the same problem. I called Kobo this morning and was told to download the book to my Kobo desktop and then move it to my Kobo reader. Well... what if I don't have a Kobo reader? Anyway, I tried to explain that it's more than likely they aren't connecting to the Adobe licensing server. Next I was told it was a problem with ADE, to re-install. I'm not stupid ADE works every where else. So hopefully someone at Kobo will figure it out. I'd hate to have to buy the book again.

Customer support sent me an email with a link to Adobe digital help. Told me I could re-open the problem if it's not solved in 10 days. Not happy

Hmmm. If I run into that problem with a purchase from Kobo, I'm liable to mark them off my buy list...for good. I hope they get that fixed promptly.

mycurlylocks · 09-11-2012, 12:17 PM

They must have figured it out, I can download my book to ADE. I know any company can have problems, they just need to get more info to the representatives answering the phones. They're the ones catching the heat.

taming · 09-12-2012, 05:48 AM

I don't know what happened yesterday, but in the past, that has been an issue with the Adobe servers, not a Kobo issue.

RareBird · 09-12-2012, 06:29 AM

Works again for me too. Server issues more than likely on some end.

scr212 · 09-12-2012, 09:58 AM

It is working again for me as well. Thanks to all for your support. I'm curious, how often does this happen?

taming · 09-12-2012, 10:14 AM

Adobe is a bit screwy today. I could not download ADE to use on another machine this AM and I am getting the error message when I attempt to download an ePUB NOT purchased from Kobo.

paulsalter · 09-12-2012, 10:37 AM

Getting the same on a book just bought from Google, will try again later (only want the download as a backup)

PeterT · 09-12-2012, 10:42 AM

Just borrowed a book from Toronto Public Library and had no issues with the ADE download.

paulsalter · 09-12-2012, 11:33 AM

just tested on a library book and that worked fine

RareBird · 09-12-2012, 01:18 PM

I got an email from Kobo earlier today saying they were aware of the issue and it's been resolved. They didn't say on which end the problem was occurring. I'm starting to to think it was on the Adobe side.

paulsalter · 09-12-2012, 02:00 PM

my earlier issue has now been resolved, tried 5 mins ago and book downloaded fine

dandelioncottage · 10-14-2012, 02:37 PM

I'm having a similar problem this morning. I know it's not ADE, because I've just checked out books from several libraries with no problem. I get the error message:

Error getting license
Server communication problem: E_ADEPT_USER_AUTH

Any fix for this, other than e-mailing Kobo customer service and posting on their Get Satisfaction board (both of which I've already done.)

Thanks!

09-11-2012, 10:26 AM	#1
scr212 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2010 Device: kobo ereader	Downloading kepub to ADE I tried downloading a book from Kobo to ADE and received this message. E_LIC_LICENSE_SIGN_ERROR. Has anybody else experienced this, and if so, any solutions?

09-11-2012, 11:56 AM	#3
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	I'm finding messages like these all over the place. I experienced the same problem. I called Kobo this morning and was told to download the book to my Kobo desktop and then move it to my Kobo reader. Well... what if I don't have a Kobo reader? Anyway, I tried to explain that it's more than likely they aren't connecting to the Adobe licensing server. Next I was told it was a problem with ADE, to re-install. I'm not stupid ADE works every where else. So hopefully someone at Kobo will figure it out. I'd hate to have to buy the book again. Customer support sent me an email with a link to Adobe digital help. Told me I could re-open the problem if it's not solved in 10 days. Not happy Last edited by mycurlylocks; 09-11-2012 at 12:09 PM.

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09-11-2012, 10:41 AM	#2
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	I got that one too just last night on a book I bought. I sent an email to Kobo to see what's going on.

09-11-2012, 12:17 PM	#5
mycurlylocks Addict Posts: 239 Karma: 1455315 Join Date: Oct 2008 Location: US Device: Kindle Paperwhite 2	They must have figured it out, I can download my book to ADE. I know any company can have problems, they just need to get more info to the representatives answering the phones. They're the ones catching the heat.

09-12-2012, 05:48 AM	#6
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I don't know what happened yesterday, but in the past, that has been an issue with the Adobe servers, not a Kobo issue.

09-12-2012, 06:29 AM	#7
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	Works again for me too. Server issues more than likely on some end.

09-12-2012, 09:58 AM	#8
scr212 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2010 Device: kobo ereader	It is working again for me as well. Thanks to all for your support. I'm curious, how often does this happen?

09-12-2012, 10:14 AM	#9
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Adobe is a bit screwy today. I could not download ADE to use on another machine this AM and I am getting the error message when I attempt to download an ePUB NOT purchased from Kobo.

09-12-2012, 10:37 AM	#10
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	Getting the same on a book just bought from Google, will try again later (only want the download as a backup)

09-12-2012, 10:42 AM	#11
PeterT Grand Sorcerer Posts: 12,155 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Just borrowed a book from Toronto Public Library and had no issues with the ADE download.

09-12-2012, 11:33 AM	#12
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	just tested on a library book and that worked fine

09-12-2012, 01:18 PM	#13
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	I got an email from Kobo earlier today saying they were aware of the issue and it's been resolved. They didn't say on which end the problem was occurring. I'm starting to to think it was on the Adobe side.

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09-12-2012, 02:00 PM	#14
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	my earlier issue has now been resolved, tried 5 mins ago and book downloaded fine

10-14-2012, 02:37 PM	#15
dandelioncottage Abibliophobe Posts: 421 Karma: 4333638 Join Date: Dec 2010 Device: iPad Mini 2 64 gb, Nook Glowlight, iPad 4 (128 gb)	I'm having a similar problem this morning. I know it's not ADE, because I've just checked out books from several libraries with no problem. I get the error message: Error getting license Server communication problem: E_ADEPT_USER_AUTH Any fix for this, other than e-mailing Kobo customer service and posting on their Get Satisfaction board (both of which I've already done.) Thanks!