Trouble downloading from both Kobo and Borders

scasey77 · 06-23-2011, 09:43 AM

I will start by saying that I have downloaded from Borders previously from this computer with no problems at all so I know it works.

Today I have tried downloading books from both Borders and Kobo to no avail. I click on the download link and it goes straight to an internet explorer error page with the following message:

Oops! Internet Explorer could not connect to acs4.shortcovers.com:8080

It doesn't even get to the open/save screen.

Funnily enough this is only happening with my Epub format books. I was able to download a PDF book no problems at all.

I have tried turning off my Windows Firewall and still the same problem.

I have also tried using Firefox and same issue.

Any ideas? I phoned Borders/Kobo support and they have no idea and have forwarded it to their technical team but who knows how long it will take them to get back to me.

tech_au · 06-24-2011, 01:49 AM

It certainly sounds like your computer is blocking access to the web site for some reason.
I can log into my Kobo account and download an ebook in my library. I can also go to http://acs4.shortcovers.com:8080 in firefox without a problem. Though it is a blank page.

Have you tried clearing your cache in the web browser. Sounds like a firewall problem. Do you have any other firewalls apart from Windows Firewall installed ?

scasey77 · 06-24-2011, 09:14 AM

Thanks for your reply.

I have just cleared my cache and tried downloading again - no luck.

I don't think I have any other Firewalls other than the Windows one but I am not fully versed on that side of things really.

I have downloaded my books in the past so I don't understand why my computer would suddenly be blocking them now. I can also download the PDF format books just not the ePub ones.

Any other ideas?

jersysman · 06-24-2011, 11:20 AM

Could this be some kind of Geo Restriction? I'm at work so I cannot try that link at this time.

scasey77 · 06-25-2011, 04:06 AM

Shouldn't be geo restriction I don't think - although don't know a lot about it. I am buying from Borders Australian website and live in Australia so should be OK.

Borders are saying my computer must be blocking access but I have disabled firewalls and other security features and tried to download and still didn't work.

crich70 · 06-25-2011, 04:31 AM

Sometimes websites have glitches as well that come and go. Yesterday evening, for example, I wanted to view my Kindle orders at Amazon but when I clicked on the management link the page just wouldn't complete going over to where I wanted to go. This morning I tried it again and it went there with no problem.

scasey77 · 06-25-2011, 06:07 AM

I am hoping that is the case as I think Borders has had these types of problems in the past from a few threads I have found. I have been trying for 3 days now and it's still happening. Just hoping Borders comes up with a resolution soon.

If anyone else has ideas please jump in

taming · 06-25-2011, 09:09 AM

You may want to see if a mod would move this thread to the Kobo forum, where a Kobo staff person may see it, or ask the same question on the Kobo (official) support board at www.getsatisfaction.com/kobo

NightBird · 06-25-2011, 06:45 PM

Quote:

If anyone else has ideas please jump in

How many books are involved? Are they all books you just bought on the same day or are they books you already had in your library, mixed or what? Are they all the same publisher or which publishers?

scasey77 · 06-26-2011, 12:02 AM

Quote:

Originally Posted by taming

You may want to see if a mod would move this thread to the Kobo forum, where a Kobo staff person may see it, or ask the same question on the Kobo (official) support board at www.getsatisfaction.com/kobo

I already have an ongoing support "call" logged with Borders (which is Kobo these days anyway) but they haven't been able to solve my problem yet. Unfortunately being in Aust means a big time difference so it has taken 3 days just to have emails go back and forward with no resolution.

scasey77 · 06-26-2011, 12:06 AM

Quote:

Originally Posted by NightBird

How many books are involved? Are they all books you just bought on the same day or are they books you already had in your library, mixed or what? Are they all the same publisher or which publishers?

It is only about 4 or 5 books in total (I don't want to purchase anymore until the problem is resolved). All purchased at different times - 1 on the day the problem started and the others already in my library. A couple from the same publisher but the others are different publishers. The only thing they all have in common is that they are ePub format. The one PDF format book I have purchased downloads fine.

It is also just a problem specific to Borders/Kobo. The other websites I download from are fine.

I even tried uninstalling my Sony Reader software as that is the only new thing on my computer and thought it could be causing problems. Made sure all my defaults for ePub and ascm files were set to ADE. Still couldn't download.

NightBird · 06-26-2011, 12:09 AM

Quote:

Originally Posted by scasey77

It is only about 4 or 5 books in total (I don't want to purchase anymore until the problem is resolved). All purchased at different times - 1 on the day the problem started and the others already in my library. A couple from the same publisher but the others are different publishers. The only thing they all have in common is that they are ePub format.

Ah sorry. No help there, then. Sometimes it is a problem with a particular publisher or book. I hope you get it straightened out.

dmacmart · 06-26-2011, 09:06 AM

Are you able to install another browser such as firefox or chrome? Might work, or may have no effect.

scasey77 · 06-26-2011, 07:51 PM

Have tried Firefox already - made no difference. Have also tried Safari.

Alastair · 06-26-2011, 10:29 PM

Hi, I would allow port 8080 in your anti-virus program. If you don't know how to do this simply type "allow port insert name of anti virus program" in to a search engine. Remember to check if your modem or router has a firewall as well. A search engine can tell you this if you type in the brand, model number and "firewall".

Sometimes updates to anti-virus programs can change some of the settings you had selected so that a process that worked well last week will no longer work. I hope this is helpful.

06-23-2011, 09:43 AM	#1
scasey77 Junior Member Posts: 8 Karma: 10 Join Date: Jun 2011 Device: Sony PR350	Trouble downloading from both Kobo and Borders I will start by saying that I have downloaded from Borders previously from this computer with no problems at all so I know it works. Today I have tried downloading books from both Borders and Kobo to no avail. I click on the download link and it goes straight to an internet explorer error page with the following message: Oops! Internet Explorer could not connect to acs4.shortcovers.com:8080 It doesn't even get to the open/save screen. Funnily enough this is only happening with my Epub format books. I was able to download a PDF book no problems at all. I have tried turning off my Windows Firewall and still the same problem. I have also tried using Firefox and same issue. Any ideas? I phoned Borders/Kobo support and they have no idea and have forwarded it to their technical team but who knows how long it will take them to get back to me.

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06-24-2011, 01:49 AM	#2
tech_au Oz Bookworm Posts: 516 Karma: 4056 Join Date: Nov 2008 Location: Australia Device: Sony PRS 505,PRS 650	It certainly sounds like your computer is blocking access to the web site for some reason. I can log into my Kobo account and download an ebook in my library. I can also go to http://acs4.shortcovers.com:8080 in firefox without a problem. Though it is a blank page. Have you tried clearing your cache in the web browser. Sounds like a firewall problem. Do you have any other firewalls apart from Windows Firewall installed ?

06-24-2011, 09:14 AM	#3
scasey77 Junior Member Posts: 8 Karma: 10 Join Date: Jun 2011 Device: Sony PR350	Thanks for your reply. I have just cleared my cache and tried downloading again - no luck. I don't think I have any other Firewalls other than the Windows one but I am not fully versed on that side of things really. I have downloaded my books in the past so I don't understand why my computer would suddenly be blocking them now. I can also download the PDF format books just not the ePub ones. Any other ideas?

06-24-2011, 11:20 AM	#4
jersysman Wizard Posts: 1,747 Karma: 3761220 Join Date: Mar 2011 Location: Pennsylvania Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD	Could this be some kind of Geo Restriction? I'm at work so I cannot try that link at this time.

06-25-2011, 04:06 AM	#5
scasey77 Junior Member Posts: 8 Karma: 10 Join Date: Jun 2011 Device: Sony PR350	Shouldn't be geo restriction I don't think - although don't know a lot about it. I am buying from Borders Australian website and live in Australia so should be OK. Borders are saying my computer must be blocking access but I have disabled firewalls and other security features and tried to download and still didn't work.

06-25-2011, 04:31 AM	#6
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	Sometimes websites have glitches as well that come and go. Yesterday evening, for example, I wanted to view my Kindle orders at Amazon but when I clicked on the management link the page just wouldn't complete going over to where I wanted to go. This morning I tried it again and it went there with no problem.

06-25-2011, 06:07 AM	#7
scasey77 Junior Member Posts: 8 Karma: 10 Join Date: Jun 2011 Device: Sony PR350	I am hoping that is the case as I think Borders has had these types of problems in the past from a few threads I have found. I have been trying for 3 days now and it's still happening. Just hoping Borders comes up with a resolution soon. If anyone else has ideas please jump in

06-25-2011, 09:09 AM	#8
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	You may want to see if a mod would move this thread to the Kobo forum, where a Kobo staff person may see it, or ask the same question on the Kobo (official) support board at www.getsatisfaction.com/kobo

06-26-2011, 09:06 AM	#13
dmacmart Fanatic Posts: 531 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	Are you able to install another browser such as firefox or chrome? Might work, or may have no effect.

06-26-2011, 07:51 PM	#14
scasey77 Junior Member Posts: 8 Karma: 10 Join Date: Jun 2011 Device: Sony PR350	Have tried Firefox already - made no difference. Have also tried Safari.

06-26-2011, 10:29 PM	#15
Alastair Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Location: Australia Device: Kobo	Hi, I would allow port 8080 in your anti-virus program. If you don't know how to do this simply type "allow port insert name of anti virus program" in to a search engine. Remember to check if your modem or router has a firewall as well. A search engine can tell you this if you type in the brand, model number and "firewall". Sometimes updates to anti-virus programs can change some of the settings you had selected so that a process that worked well last week will no longer work. I hope this is helpful.