Arc 7 locked by Canadian Cyber police virus

pomponijada · 03-29-2016, 09:29 AM

Hello,
I got the UKash virus on my Kobo Arc,and trying to remove it. All the information found elsewhere for removing on Android device say to enter the safe mode . After many tries I managed to enter a menu that resembles it,but cannot find the exact function for going further.I do not want to do a factory reset,so help me,please
How to get rid of that virus
And how to enter the safe mode,what is the wording for that?

THANK YOU

pomponijada · 03-29-2016, 10:46 PM

Well, by trying , failing and succeeding I managed to understand that to get to safe mode one need to press power down,to press and hold volume up and down button
Safe mode is written in the left bottom corner
I downloaded avast ransomware removal and avast mobile Antivirus but I cannot go further and actually remove that locked screen Canadian cyber police (my foot!)
So if you have some pointers in that I would appreciate.

Dr. Drib · 03-30-2016, 11:48 AM

The Kobo Arc is a tablet.....so, guess what?

The thread has now been moved to....yes....the Kobo Tablet Forum.

Please post responsibly.

Thank you.

Don
(Moderator)

pomponijada · 03-31-2016, 10:34 PM

Well, I did manage to download remotely Avast ransomware tool, and it did a scan but was unable to remove it .So - the only thing that worked is a factory reset. Nothing of the things recommended elsewhere did not remove the lock.

Just to let you know

MrRoper · 04-01-2016, 09:46 PM

I suggest that you post this question here - http://www.bleepingcomputer.com/foru...-removal-logs/

I'm not affiliated with the site but there are a lot of people on that Website who help remove viruses for free.

edit: whoops... I missed the part about the factory reset. Mods, feel free to delete this post.

03-29-2016, 09:29 AM	#1
pomponijada Junior Member Posts: 4 Karma: 10 Join Date: Mar 2016 Device: kobold arc 7	Arc 7 locked by Canadian Cyber police virus Hello, I got the UKash virus on my Kobo Arc,and trying to remove it. All the information found elsewhere for removing on Android device say to enter the safe mode . After many tries I managed to enter a menu that resembles it,but cannot find the exact function for going further.I do not want to do a factory reset,so help me,please How to get rid of that virus And how to enter the safe mode,what is the wording for that? THANK YOU

03-29-2016, 10:46 PM	#2
pomponijada Junior Member Posts: 4 Karma: 10 Join Date: Mar 2016 Device: kobold arc 7	Arc 7 locked by Ukash virus,continued Well, by trying , failing and succeeding I managed to understand that to get to safe mode one need to press power down,to press and hold volume up and down button Safe mode is written in the left bottom corner I downloaded avast ransomware removal and avast mobile Antivirus but I cannot go further and actually remove that locked screen Canadian cyber police (my foot!) So if you have some pointers in that I would appreciate.

03-31-2016, 10:34 PM	#4
pomponijada Junior Member Posts: 4 Karma: 10 Join Date: Mar 2016 Device: kobold arc 7	Kobo Arc locked by Canadian cyber police virus-follow up Well, I did manage to download remotely Avast ransomware tool, and it did a scan but was unable to remove it .So - the only thing that worked is a factory reset. Nothing of the things recommended elsewhere did not remove the lock. Just to let you know

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03-30-2016, 11:48 AM	#3
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	The Kobo Arc is a tablet.....so, guess what? The thread has now been moved to....yes....the Kobo Tablet Forum. Please post responsibly. Thank you. Don (Moderator)

04-01-2016, 09:46 PM	#5
MrRoper Member Posts: 12 Karma: 10 Join Date: Apr 2016 Device: Kobo Touch N905b	I suggest that you post this question here - http://www.bleepingcomputer.com/foru...-removal-logs/ I'm not affiliated with the site but there are a lot of people on that Website who help remove viruses for free. edit: whoops... I missed the part about the factory reset. Mods, feel free to delete this post.

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