Kindle 3 Keeps Freezing/Rebooting

gandro · 07-30-2011, 07:20 AM

My Kindle 3 WiFi (almost a year old) suddenly started to behave very strange yesterday:

It just froze while reading a book - after 5 minutes it rebooted automatically. Not long after it finished booting and was up and running it just froze again.

Since then, this cycle just repeats: It reboots, comes up just fine, but then freezes after less than 60 seconds, then reboots after some time again.

Holding the power-switch for 20 seconds does neither reboot it manually nor solve the problem. I'm running the latest Kindle 3.1 firmware (without jailbreak) and I do not own an Amazon Cover.

Edit: I've tried a factory default. Didn't help, kindle just froze while displaying the "Welcome" text.

I'd be grateful for any advice.

crich70 · 07-30-2011, 07:54 AM

It sounds like something is haywire with the OS. Some sort of corruption in the files. I'd say your best bet would be Amazon's Customer Service. They might just tell you to send the Kindle back for a replacement.

DMB · 07-30-2011, 04:06 PM

I would suggest specifically Kindle CS.

Mirtma · 08-01-2011, 03:47 PM

I have similar problems. After 7 months. Gandro, would you tell us if & how did you solved problem?

pidgeon92 · 08-01-2011, 05:16 PM

Most often, if a Kindle is rebooting itself, and the issue is not fixed with a restart, there is a corrupt file on the Kindle. I suggest deleting all content, and just adding a book or two right away, and using the Kindle a few days to see if the problem reappears. If it doesn't, it was most likely a bad file.

... and this is not terribly rare. My Kindle rebooted yesterday as I was reading a book. It only did it once, so I have not yet started deleting files, but I will if it happens again.

gandro · 08-02-2011, 02:50 PM

Quote:

Originally Posted by Mirtma

I have similar problems. After 7 months. Gandro, would you tell us if & how did you solved problem?

Haven't solved it. I went to my reseller today, I guess they'll deal with the Amazon support. Now I'm without my Kindle for the next few weeks :-(

@pidgeon92 Corrupt files was my thought too, but Factory Default (which removes all user-related documents) sadly didn't help. Didn't try formatting the file system though..

michaelkrg · 08-02-2011, 04:50 PM

Just to check, are you using a cover? The original version of this cover was causing problems with the kindle 3. Their updated version has been working ok.

If that's the case, ditch the cover and see if the problem persists. I had the same problem. Amazon will replace it for free.

pidgeon92 · 08-03-2011, 02:42 PM

Michael is correct. If you are using a hinged cover, remove it.

gandro · 08-03-2011, 04:30 PM

I've read about this too, but as I said in the first post, I don't use a cover.

Stephen_Melling · 08-03-2011, 07:15 PM

Less than a year old? I'd simply get it replaced.

gandro · 08-05-2011, 03:37 PM

I've got my replacement unit today, so the problem is solved for me. Thanks for your advices.

crich70 · 08-07-2011, 03:34 AM

Quote:

Originally Posted by gandro

I've got my replacement unit today, so the problem is solved for me. Thanks for your advices.

You're quite welcome gandro. Enjoy the new Kindle.

07-30-2011, 07:20 AM	#1
gandro Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	Kindle 3 Keeps Freezing/Rebooting My Kindle 3 WiFi (almost a year old) suddenly started to behave very strange yesterday: It just froze while reading a book - after 5 minutes it rebooted automatically. Not long after it finished booting and was up and running it just froze again. Since then, this cycle just repeats: It reboots, comes up just fine, but then freezes after less than 60 seconds, then reboots after some time again. Holding the power-switch for 20 seconds does neither reboot it manually nor solve the problem. I'm running the latest Kindle 3.1 firmware (without jailbreak) and I do not own an Amazon Cover. Edit: I've tried a factory default. Didn't help, kindle just froze while displaying the "Welcome" text. I'd be grateful for any advice. Last edited by gandro; 07-30-2011 at 07:36 AM.

08-01-2011, 05:16 PM	#5
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Most often, if a Kindle is rebooting itself, and the issue is not fixed with a restart, there is a corrupt file on the Kindle. I suggest deleting all content, and just adding a book or two right away, and using the Kindle a few days to see if the problem reappears. If it doesn't, it was most likely a bad file. ... and this is not terribly rare. My Kindle rebooted yesterday as I was reading a book. It only did it once, so I have not yet started deleting files, but I will if it happens again. Last edited by pidgeon92; 08-01-2011 at 05:20 PM.

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07-30-2011, 07:54 AM	#2
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	It sounds like something is haywire with the OS. Some sort of corruption in the files. I'd say your best bet would be Amazon's Customer Service. They might just tell you to send the Kindle back for a replacement.

07-30-2011, 04:06 PM	#3
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	I would suggest specifically Kindle CS.

08-01-2011, 03:47 PM	#4
Mirtma Junior Member Posts: 6 Karma: 10 Join Date: Jul 2010 Location: Krsko, Slovenia Device: Kindle 3, Kobo Aura	I have similar problems. After 7 months. Gandro, would you tell us if & how did you solved problem?

08-02-2011, 04:50 PM	#7
michaelkrg Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Location: Minnesota Device: kindle	Just to check, are you using a cover? The original version of this cover was causing problems with the kindle 3. Their updated version has been working ok. If that's the case, ditch the cover and see if the problem persists. I had the same problem. Amazon will replace it for free.

08-03-2011, 02:42 PM	#8
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Michael is correct. If you are using a hinged cover, remove it.

08-03-2011, 04:30 PM	#9
gandro Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	I've read about this too, but as I said in the first post, I don't use a cover.

08-03-2011, 07:15 PM	#10
Stephen_Melling Stephen_Melling Posts: 133 Karma: 479422 Join Date: Jul 2011 Location: Preston, Lancashire Device: kindle	Less than a year old? I'd simply get it replaced.

08-05-2011, 03:37 PM	#11
gandro Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	I've got my replacement unit today, so the problem is solved for me. Thanks for your advices.

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