Dead Pixels?

gregr209 · 12-29-2007, 02:42 PM

I just noticed that I have a solid line of what seems to be dead pixels going down the screen. When the screen flashes black you can see a solid line of white going down the screen. Also it is there when the screen saver is on and there is black in the picture. This seems to have just happened over the last few hours. Has anyone else experienced this and is there a fix? I wonder if a reset would work. I did turn the unit on and off but it didn't seem to do anything. I didn't think e-ink acted like pixels on a screen.

Thanks in advance for any help.

Greg

Nate the great · 12-29-2007, 03:08 PM

This has shown up in the 505 and 500 before, but this is the first time that I've heard of it in the Kindle. You can try a reset, but most likely the screen is defective. You'll probably have to send it in to be repaired.

gregr209 · 12-29-2007, 05:26 PM

Arggghhhhhh! Well I have tried a reset and have removed the battery and the line is still there. The thing is still readable but annoying to some degree. You really can't tell it is there when reading a book only when the page flashes to turn and you use the screen saver. I put in a trouble ticket with Kindle support. We shall see what happens :-( I might have to get a Sony 505 just as a back up. I can't imagine not having some kind of ereader to use :-)

Greg

JSWolf · 12-29-2007, 06:09 PM

Take a photo of the defect just in case. That way Amazon cannot claim it's your fault if for some reason it gets worse during shipping or whatnot.

gregr209 · 12-30-2007, 12:35 AM

Quote:

Originally Posted by JSWolf

Take a photo of the defect just in case. That way Amazon cannot claim it's your fault if for some reason it gets worse during shipping or whatnot.

GREAT idea!!!! Thanks! I will take a picture of it. That way I can also send it to the Kindle Support folks.

Thanks!
Greg

HarryT · 12-30-2007, 03:13 AM

It's probably a problem with the screen controller rather than the screen itself. Yes, needs to go back to be fixed.

Nate the great · 12-31-2007, 11:17 AM

First broken screen:
http://www.crunchgear.com/2007/12/29...s-anyone-else/

HarryT · 12-31-2007, 12:06 PM

A classic picture of a broken substrate.

philodox · 12-31-2007, 12:49 PM

I have what I assume is one dead or inverted pixel right near the very top of my Cybook. It is only visible when choosing a book as it shows up on the black border. When reading a book the text doesn't get written to that area of the screen anyways, so no big deal.

gregr209 · 01-01-2008, 04:00 PM

The picture above is what I have except I only have one single line going down the screen. Hopefully it won't spread. I would cry if my Kindle was like the one pictured above!

Amazon got back to me but wants me to call them, which I will do tomorrow to see how they will fix it. I'll keep you posted!

Greg

Sage · 01-08-2008, 07:02 PM

My daughter got a new Nintendo DS a started seeing these dead pixels after just two days. Is this broken substrate thing all physical or is there a software error too?

bingle · 01-08-2008, 07:11 PM

Quote:

Originally Posted by Sage

My daughter got a new Nintendo DS a started seeing these dead pixels after just two days. Is this broken substrate thing all physical or is there a software error too?

If they're really dead pixels, it's entirely physical. On something like a DS, you can tell by using different software - if the pixels are still there, then it's not a software bug.

Sometimes, gently or forcefully massaging the affected area can restore the dead pixel to its normal operating state, but it's not very likely.

Nintendo used to have a 0-dead-pixel policy, and would replace any DS with dead pixels. However, that was back at launch, not now that the DS is selling like crack-laced hotcakes. I don't know if the policy still exists.

gregr209 · 01-09-2008, 02:41 AM

Just to keep everyone up to date on my single line of dead pixels down my Kindle screen - Amazon has shipped out my replacement and I should have it on Thursday. I called the problem in last Wednesday so it hasn't really taken to long to get the replacement. Hopefully the new one will be okay. Time to back up my old Kindle to get ready for the new one :-)

Greg

Alexander Turcic · 01-09-2008, 02:43 AM

Quote:

Originally Posted by gregr209

Just to keep everyone up to date on my single line of dead pixels down my Kindle screen - Amazon has shipped out my replacement and I should have it on Thursday. I called the problem in last Wednesday so it hasn't really taken to long to get the replacement. Hopefully the new one will be okay. Time to back up my old Kindle to get ready for the new one :-)

Greg

Kudos to Amazon for reacting promptly!

TallMomof2 · 01-09-2008, 03:11 PM

For the most part I'm a happy Amazon customer so I'm glad to see that their CS is still good.

12-29-2007, 02:42 PM	#1
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	Dead Pixels? I just noticed that I have a solid line of what seems to be dead pixels going down the screen. When the screen flashes black you can see a solid line of white going down the screen. Also it is there when the screen saver is on and there is black in the picture. This seems to have just happened over the last few hours. Has anyone else experienced this and is there a fix? I wonder if a reset would work. I did turn the unit on and off but it didn't seem to do anything. I didn't think e-ink acted like pixels on a screen. Thanks in advance for any help. Greg

12-31-2007, 11:17 AM	#7
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	First broken screen: http://www.crunchgear.com/2007/12/29...s-anyone-else/ Attached Thumbnails

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12-29-2007, 03:08 PM	#2
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	This has shown up in the 505 and 500 before, but this is the first time that I've heard of it in the Kindle. You can try a reset, but most likely the screen is defective. You'll probably have to send it in to be repaired.

12-29-2007, 05:26 PM	#3
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	Arggghhhhhh! Well I have tried a reset and have removed the battery and the line is still there. The thing is still readable but annoying to some degree. You really can't tell it is there when reading a book only when the page flashes to turn and you use the screen saver. I put in a trouble ticket with Kindle support. We shall see what happens :-( I might have to get a Sony 505 just as a back up. I can't imagine not having some kind of ereader to use :-) Greg

12-29-2007, 06:09 PM	#4
JSWolf Resident Curmudgeon Posts: 73,894 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Take a photo of the defect just in case. That way Amazon cannot claim it's your fault if for some reason it gets worse during shipping or whatnot.

12-30-2007, 03:13 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's probably a problem with the screen controller rather than the screen itself. Yes, needs to go back to be fixed.

12-31-2007, 12:06 PM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	A classic picture of a broken substrate.

12-31-2007, 12:49 PM	#9
philodox Member Posts: 21 Karma: 110 Join Date: Dec 2007 Device: Bookeen CyBook Gen 3	I have what I assume is one dead or inverted pixel right near the very top of my Cybook. It is only visible when choosing a book as it shows up on the black border. When reading a book the text doesn't get written to that area of the screen anyways, so no big deal.

01-01-2008, 04:00 PM	#10
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	The picture above is what I have except I only have one single line going down the screen. Hopefully it won't spread. I would cry if my Kindle was like the one pictured above! Amazon got back to me but wants me to call them, which I will do tomorrow to see how they will fix it. I'll keep you posted! Greg

01-08-2008, 07:02 PM	#11
Sage Junior Member Posts: 5 Karma: 10 Join Date: Jan 2008 Device: kindle	My daughter got a new Nintendo DS a started seeing these dead pixels after just two days. Is this broken substrate thing all physical or is there a software error too?

01-09-2008, 02:41 AM	#13
gregr209 Enthusiast Posts: 49 Karma: 29 Join Date: Nov 2007 Location: Tracy, CA Device: Sony Reader 505 / Kindle	Just to keep everyone up to date on my single line of dead pixels down my Kindle screen - Amazon has shipped out my replacement and I should have it on Thursday. I called the problem in last Wednesday so it hasn't really taken to long to get the replacement. Hopefully the new one will be okay. Time to back up my old Kindle to get ready for the new one :-) Greg

01-09-2008, 03:11 PM	#15
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	For the most part I'm a happy Amazon customer so I'm glad to see that their CS is still good.

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