11-22-2013, 09:34 PM | #1 |
Wizard
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Help with Google account please
I'm sorry if this is off topic for the forum, and even more embarrassed about the mess I've got myself into.
Some years ago in a burst of enthusiasm I opened a Google account but have rarely if ever used it since then. If I stored the password and so on it must have been on my old computer since I can't find them now. Today I tried to open the account to make sure it still works in preparation for buying a Nexus 7 for Christmas, but though it recognised my email address and user name it did not accept the password saying that it had been changed three months ago. I tried to change the password, but it demanded information about the last time I used it and for what app, and of course I've no idea. It wouldn't let me open a new account either. I must have spent over an hour bouncing around from one option or another, with no opportunity to discuss the problem with a human being. Is there any way of getting to a human being to explain my situation? Or any way of sneaking in to open a new account? If I can't get a working account there is no point in buying the Nexus. |
11-23-2013, 06:54 AM | #2 |
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Don't think you can get to speak to google unless you are a paying customer
If you can get access into here (official google forums) http://productforums.google.com/forum/#!forum/gmail create a topic for unable to access your gmail account, you won't get a direct response from google initially, but the top contributors can pass things onto google employees for them to check it out I have seen many topics about not being able to access accounts on here, so it should be possible |
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11-23-2013, 10:27 AM | #3 |
What Title ?
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Why would you have to sneak in? It is certainly possible to have more than one gmail account. Our family has several. They obviously can not be identical account names, so you would have to pick a different username, or just add some numbers after your original name so that it is not identical.
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11-24-2013, 01:04 AM | #4 | |
Wizard
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Quote:
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11-24-2013, 01:48 AM | #5 | |
What Title ?
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Quote:
Good luck!!! It is possible. |
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11-24-2013, 04:35 AM | #6 |
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Since your original account was probably only for email and never used I'd open a new gmail account and use that for your new nexus.
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11-24-2013, 09:37 AM | #7 | |
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Quote:
Also, if I remember rightly, the email address doesn't have to be a Gmail address. I'm fairly sure I set up my account before I had a Gmail address. Mike |
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11-24-2013, 11:36 PM | #8 |
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Thanks to you all. I really appreciate the suggestions.
I have been able to open a Google account after a lot of trouble. When I contacted Google Accounts a window showing both my Bigpond email address and the unusable password. After several tries I found a new user name which they would accept, and they gave me a Gmail account with than user name + gmail.com. They've sent me some emails through that, and I can log on to Google Play Store. But so far I haven't been able to send myself and email from my usual Bigpond account to the Gmail address. I'll keep trying. |
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