Sony Library stuck

jessie102 · 02-16-2010, 11:15 PM

My Sony Library software can not load successfully.

Once I launch the executable, nothing happens. However, its process is running according to the Task Manager.

I've read countless other threads about uninstalling this software and deleting various folders.

However, I don't see how this applies when I have a clean install on a system that has never had Sony Library previously installed.

Any ideas?

Environment:
Reader Library 3.1
Windows 7
DEP set to essential programs only

SCION · 02-17-2010, 12:38 AM

This is from another thread:

"You need to make sure that Reader Library is exempt from Data Execution Prevention. It is a Vista protection to prevent corruption of files, but it messes some software up. If you go to Sony online support there is a detailed explanation for how to add Reader Library to the list of programs exempted. In a nutshell it is
Control Panel>System>Tasks>Advanced system settings>performance>DEP"

Don't know if this applies to Windows 7. Hope it helps. I'm sure someone with Windows 7 knowledge will chime in.

jessie102 · 02-17-2010, 01:45 AM

Thats what I was thinking but it's already on the "Turn on DEP for essential Windows programs and services only"

It's not on the "Turn on DEP for all programs and services except those I select"

Since Reader Library isn't a Windows program/service, I don't see how DEP could be applied and affecting it.

drmaxx · 02-17-2010, 02:28 AM

This thread might apply to you:
https://www.mobileread.com/forums/showthread.php?t=72837

I have a similar problem on an XP machine - so I don't think that this is a Win7 issue.

alexbush · 02-17-2010, 02:49 AM

Unhelpful of me I know but I still have a similar problem on XP and have tried all of the fixes on this forum with no success. The only way around it for me has been to revert to V3.0 of the reader software and ignore all of Sony's invitations to upgrade.

drmaxx · 02-17-2010, 04:32 AM

Quote:

Originally Posted by alexbush

The only way around it for me has been to revert to V3.0 of the reader software and ignore all of Sony's invitations to upgrade.

Alternatively, switch to Calibre and deactivate Sony's reader software.

sherya mathur · 02-17-2010, 05:04 AM

what are the good manual for learning for working with reader software.

sherya mathur · 02-17-2010, 05:06 AM

if we wants that, if our reader is out of service then what must do to do solve this problem without taking any type of human resources.

kennyc · 02-17-2010, 05:46 AM

Quote:

Originally Posted by drmaxx

Alternatively, switch to Calibre and deactivate Sony's reader software.

That's doesn't do any good if you need to purchase books from Sony. Nor does it get you Adobe DE unless that is installed separately.

drmaxx · 02-17-2010, 08:55 AM

Quote:

Originally Posted by kennyc

That's doesn't do any good if you need to purchase books from Sony.

That's the beauty about the Sony e-reader: You don't need to buy books from one specific vendor. Plenty of places to go and get good deals.

Quote:

Originally Posted by kennyc

Nor does it get you Adobe DE unless that is installed separately.

That's the set-up on my system. I deactivated the autorun of Sony's software, so that it does not start every time I am connecting the reader. Additionally, I have Adobe DE installed and if I buy from e.g. Kobe then the download is managed by Adobe DE. Afterwards I just import the book in Calibre. 80% of all the books I download are without DRM, which I can directly manage with Calibre. So far this is hassle free and I don't have to deal with the flaky behavior of the Sony software.

erasure25 · 02-17-2010, 04:53 PM

For me, my library index file got corrupted somehow. For whatever reason, one particular book, when loaded into the library, would corrupt the index file. I had to clear the library (do not delete from your PC!) and then delete the index file and reload my library, with the exception of the offending book. I found which it was through trial and error (it was some book I had converted to epub on my own, not a purchased book). I can't remember the name of the index file, but if you uninstall the Reader software, and then delete the files under your Users folder, you should be fine.

jessie102 · 02-17-2010, 05:13 PM

where are the files located in the Users folder?

LaLa4363 · 02-17-2010, 05:32 PM

Quote:

Originally Posted by SCION

This is from another thread:

"You need to make sure that Reader Library is exempt from Data Execution Prevention. It is a Vista protection to prevent corruption of files, but it messes some software up. If you go to Sony online support there is a detailed explanation for how to add Reader Library to the list of programs exempted. In a nutshell it is
Control Panel>System>Tasks>Advanced system settings>performance>DEP"

Don't know if this applies to Windows 7. Hope it helps. I'm sure someone with Windows 7 knowledge will chime in.

I had this problem a few days and this actually fixed my problem. However, today I am having the same problem again and this is not working.

LaLa4363 · 02-17-2010, 05:51 PM

Quote:

Originally Posted by LaLa4363

I had this problem a few days and this actually fixed my problem. However, today I am having the same problem again and this is not working.

I had to restart my computer and this fixed my problem.

SCION · 02-17-2010, 05:52 PM

Quote:

Originally Posted by LaLa4363

I had to restart my computer and this fixed my problem.

You know that on a Windows machine that's the first step in troubleshooting.

02-16-2010, 11:15 PM	#1
jessie102 Addict Posts: 234 Karma: 6720 Join Date: Aug 2008 Device: SONY PRS505	Sony Library stuck My Sony Library software can not load successfully. Once I launch the executable, nothing happens. However, its process is running according to the Task Manager. I've read countless other threads about uninstalling this software and deleting various folders. However, I don't see how this applies when I have a clean install on a system that has never had Sony Library previously installed. Any ideas? Environment: Reader Library 3.1 Windows 7 DEP set to essential programs only

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02-17-2010, 12:38 AM	#2
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	This is from another thread: "You need to make sure that Reader Library is exempt from Data Execution Prevention. It is a Vista protection to prevent corruption of files, but it messes some software up. If you go to Sony online support there is a detailed explanation for how to add Reader Library to the list of programs exempted. In a nutshell it is Control Panel>System>Tasks>Advanced system settings>performance>DEP" Don't know if this applies to Windows 7. Hope it helps. I'm sure someone with Windows 7 knowledge will chime in.

02-17-2010, 01:45 AM	#3
jessie102 Addict Posts: 234 Karma: 6720 Join Date: Aug 2008 Device: SONY PRS505	Thats what I was thinking but it's already on the "Turn on DEP for essential Windows programs and services only" It's not on the "Turn on DEP for all programs and services except those I select" Since Reader Library isn't a Windows program/service, I don't see how DEP could be applied and affecting it.

02-17-2010, 02:28 AM	#4
drmaxx Connoisseur Posts: 74 Karma: 57808 Join Date: Sep 2009 Device: none	This thread might apply to you: https://www.mobileread.com/forums/showthread.php?t=72837 I have a similar problem on an XP machine - so I don't think that this is a Win7 issue.

02-17-2010, 02:49 AM	#5
alexbush Junior Member Posts: 3 Karma: 10 Join Date: Jan 2010 Device: sony prs 600	Unhelpful of me I know but I still have a similar problem on XP and have tried all of the fixes on this forum with no success. The only way around it for me has been to revert to V3.0 of the reader software and ignore all of Sony's invitations to upgrade.

02-17-2010, 05:04 AM	#7
sherya mathur Enthusiast Posts: 29 Karma: 499044 Join Date: Feb 2010 Device: saamabook	what are the good manual for learning for working with reader software.

02-17-2010, 05:06 AM	#8
sherya mathur Enthusiast Posts: 29 Karma: 499044 Join Date: Feb 2010 Device: saamabook	if we wants that, if our reader is out of service then what must do to do solve this problem without taking any type of human resources.

02-17-2010, 04:53 PM	#11
erasure25 Connoisseur Posts: 63 Karma: 601321 Join Date: Jan 2007 Device: Sony PRS-950; PRS-505	For me, my library index file got corrupted somehow. For whatever reason, one particular book, when loaded into the library, would corrupt the index file. I had to clear the library (do not delete from your PC!) and then delete the index file and reload my library, with the exception of the offending book. I found which it was through trial and error (it was some book I had converted to epub on my own, not a purchased book). I can't remember the name of the index file, but if you uninstall the Reader software, and then delete the files under your Users folder, you should be fine.

02-17-2010, 05:13 PM	#12
jessie102 Addict Posts: 234 Karma: 6720 Join Date: Aug 2008 Device: SONY PRS505	where are the files located in the Users folder?