Bookeen worries me

MikeF74 · 09-13-2007, 01:14 PM

Why is there no mention or support for their older reader on their website? When companies totally forget their old products, I get worried. The companies who keep drivers, downloads, instructions and FAQs for their old products online for ages... those are the companies that tend to get my business.

I'm considering buying the Cybook Gen 3, but I'm really worried the company won't stand behind it for the long haul.

delphidb96 · 09-13-2007, 01:55 PM

MikeF74,

Don't know what to say. Have you emailed them for drivers, etc.?

Derek

Quote:

Originally Posted by MikeF74

Why is there no mention or support for their older reader on their website? When companies totally forget their old products, I get worried. The companies who keep drivers, downloads, instructions and FAQs for their old products online for ages... those are the companies that tend to get my business.

I'm considering buying the Cybook Gen 3, but I'm really worried the company won't stand behind it for the long haul.

MikeF74 · 09-13-2007, 02:07 PM

I don't own their old lcd-based reader. I'm just noting how the mere existence of it is absent from their website. Not support links or anything. As a prospective buyer of their new product, that is something that worries me.

I've had this happen to me from other companies in the past. It is now something I look out for when evaluating expensive technology purchases.

HarryT · 09-13-2007, 03:28 PM

I own an "old" CyBook and have always found Bookeen to be most helpful in their e-mail support, even after they've stopped selling it.

The fact that they don't have "stuff" about it on the website certainly doesn't mean that they don't support it.

Perhaps, though, you might be better off buying a Sony Reader if this is a concern for you.

MikeF74 · 09-13-2007, 04:24 PM

Obviously all of you have had positive experiences with the company, and I do take your positive statements into account on the pros/cons list in my head.

I wasn't trying to bash the company, just expressing a concern and trying to open a dialog to see if I was the only one who felt this way. Like I said, this type of on-the-surface product abandonment has bitten me in the past.

andym · 09-20-2007, 10:24 AM

Yes but the reality is that these devices will be superseded by something better in a year or two. Or if not better, a lot cheaper. If you want a futureproof device, or something for the long-haul, now isn't the time to buy. IMO.

IceHand · 09-20-2007, 10:32 AM

And there never will be ...

Sebastiano · 09-20-2007, 12:10 PM

Quote:

Originally Posted by andym

Yes but the reality is that these devices will be superseded by something better in a year or two.

Yes, but this doesn't make the older ones worthless. For typing texts I still use my NC 100 from Amstrad and it still does exactly what I got it for. In the meantime the whole company was dissolved and of course there is no support for it anymore.

It's only ca. 12 years old. -- Compare that to my bicyle, for which I have 20 years waranty!

Klar, aber das macht die älteren Geräte ja nicht wertlos. Ich benutze heute noch meinen NC 100 von Amstrad um Texte zu erfassen. Und das Teil ist erfüllt seine Aufgaben heute so gut wie zu Beginn. Zwischenzeitlich ist Amstrad bankrott gegangen, und Support gibts natürlich keinen mehr.

Das Notepad ist aber kaum 12 Jahre alt. -- Vergleich das mal mit meinem Fahrrad, auf das ich 20 Jahre Garantie habe!

grimo1re · 09-20-2007, 12:49 PM

Interesting, it's not something I've been looking at when evaluating purchases in the past but it makes sense. It's good to know that they do support older devices though (judging by HarryT's comment).

roncri · 10-10-2008, 03:03 PM

I'll never purchase another Bookeen device. I've been trying to get an RMA number from them for three weeks and it's like my email goes into a black hole. I spent $400 for reader, had it crack after a few months and it's been sitting on my desk broken now for over a month. What a waste.

lmarie · 10-10-2008, 08:12 PM

Quote:

Originally Posted by roncri

I'll never purchase another Bookeen device. I've been trying to get an RMA number from them for three weeks and it's like my email goes into a black hole. I spent $400 for reader, had it crack after a few months and it's been sitting on my desk broken now for over a month. What a waste.

That really is awful. I hope that they get in touch with you soon.

HarryT · 10-11-2008, 03:38 AM

Quote:

Originally Posted by roncri

I'll never purchase another Bookeen device. I've been trying to get an RMA number from them for three weeks and it's like my email goes into a black hole. I spent $400 for reader, had it crack after a few months and it's been sitting on my desk broken now for over a month. What a waste.

That probably indicated that they aren't getting your e-mail - perhaps it's been blacklisted as a spam source (that's very common). Try sending your e-mail from a different account (hotmail or gmail if you don't have anything else).

JSWolf · 10-11-2008, 07:01 AM

Bookeen needs phone support. This email support is not working well.

Krystian Galaj · 10-11-2008, 08:01 AM

It's very common for email to get blacklisted - but that's why many companies introduce forms on their webpages. One for bug reports, one for replacement requests, at least, shouldn't be any problem for Bookeen to include in their webpage.

09-13-2007, 01:14 PM	#1
MikeF74 Groupie Posts: 179 Karma: 28 Join Date: May 2007 Device: Sony PRS-505	Bookeen worries me Why is there no mention or support for their older reader on their website? When companies totally forget their old products, I get worried. The companies who keep drivers, downloads, instructions and FAQs for their old products online for ages... those are the companies that tend to get my business. I'm considering buying the Cybook Gen 3, but I'm really worried the company won't stand behind it for the long haul.

09-13-2007, 02:07 PM	#3
MikeF74 Groupie Posts: 179 Karma: 28 Join Date: May 2007 Device: Sony PRS-505	I don't own their old lcd-based reader. I'm just noting how the mere existence of it is absent from their website. Not support links or anything. As a prospective buyer of their new product, that is something that worries me. I've had this happen to me from other companies in the past. It is now something I look out for when evaluating expensive technology purchases. Last edited by MikeF74; 09-13-2007 at 02:10 PM.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Gen3 No more bookeen	Halk	Bookeen	25	06-01-2010 04:01 PM
New Bookeen Reader	Badandy	Bookeen	2	05-19-2009 06:35 AM
Contacting Bookeen	cen	Bookeen	8	02-04-2009 04:22 PM
What is up with Bookeen?	MrCorporate	Bookeen	21	12-04-2008 01:10 AM
Where is Bookeen?	Jaapjan	Bookeen	5	01-10-2008 02:14 PM

09-13-2007, 03:28 PM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I own an "old" CyBook and have always found Bookeen to be most helpful in their e-mail support, even after they've stopped selling it. The fact that they don't have "stuff" about it on the website certainly doesn't mean that they don't support it. Perhaps, though, you might be better off buying a Sony Reader if this is a concern for you.

09-13-2007, 04:24 PM	#5
MikeF74 Groupie Posts: 179 Karma: 28 Join Date: May 2007 Device: Sony PRS-505	Obviously all of you have had positive experiences with the company, and I do take your positive statements into account on the pros/cons list in my head. I wasn't trying to bash the company, just expressing a concern and trying to open a dialog to see if I was the only one who felt this way. Like I said, this type of on-the-surface product abandonment has bitten me in the past.

09-20-2007, 10:24 AM	#6
andym Groupie Posts: 189 Karma: 793 Join Date: Oct 2006	Yes but the reality is that these devices will be superseded by something better in a year or two. Or if not better, a lot cheaper. If you want a futureproof device, or something for the long-haul, now isn't the time to buy. IMO.

09-20-2007, 10:32 AM	#7
IceHand Linux User Posts: 323 Karma: 13682 Join Date: Aug 2007 Location: Germany Device: Kindle 3	And there never will be ...

09-20-2007, 12:49 PM	#9
grimo1re Geekette Posts: 435 Karma: 3335 Join Date: Sep 2006 Location: NSW, Australia Device: Sony Reader PRS500, PocketBook 360	Interesting, it's not something I've been looking at when evaluating purchases in the past but it makes sense. It's good to know that they do support older devices though (judging by HarryT's comment).

10-10-2008, 03:03 PM	#10
roncri Enthusiast Posts: 44 Karma: 28 Join Date: Sep 2006	I'll never purchase another Bookeen device. I've been trying to get an RMA number from them for three weeks and it's like my email goes into a black hole. I spent $400 for reader, had it crack after a few months and it's been sitting on my desk broken now for over a month. What a waste.

10-11-2008, 07:01 AM	#13
JSWolf Resident Curmudgeon Posts: 73,849 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Bookeen needs phone support. This email support is not working well.

10-11-2008, 08:01 AM	#14
Krystian Galaj Guru Posts: 820 Karma: 11012 Join Date: Nov 2007 Location: Warsaw, Poland Device: Bookeen Cybook	It's very common for email to get blacklisted - but that's why many companies introduce forms on their webpages. One for bug reports, one for replacement requests, at least, shouldn't be any problem for Bookeen to include in their webpage.

Advert

Advert