W.H. Smith's selling Gen3 for £149.99 (now £179.99) - Page 3

petermillard · 09-08-2008, 01:43 AM

Quote:

Originally Posted by Loopy65

...all ordered with WHSmith and had an order confirmation thru!

Was that an email confirmation? I only ask as I haven't had my order confirmed by email yet, which is a bit odd 24 hrs after placing the order...

I get an 'order confirmation' web page with an order number on it, so I assume it's all gone through - might phone customer services later today and check.

HarryT · 09-08-2008, 02:23 AM

Quote:

Originally Posted by petermillard

Was that an email confirmation? I only ask as I haven't had my order confirmed by email yet, which is a bit odd 24 hrs after placing the order...

Did the system say that it would send you an e-mail? Not all ordering system do.

pdurrant · 09-08-2008, 02:24 AM

I haven't had an email confirmation yet either. However, checking on-line in the "My Account" web pages, my order is listed, with status still listed as "In Despatch Process".

Paul

Quote:

Originally Posted by petermillard

Was that an email confirmation? I only ask as I haven't had my order confirmed by email yet, which is a bit odd 24 hrs after placing the order...

I get an 'order confirmation' web page with an order number on it, so I assume it's all gone through - might phone customer services later today and check.

petermillard · 09-08-2008, 02:39 AM

Quote:

Originally Posted by HarryT

Did the system say that it would send you an e-mail? Not all ordering system do.

Yes, they say an email will be sent. But like pdurant, the order shows up under 'my account' as 'in progress' so I guess it's OK. Actually, thinking about it I didn't get an email from them confirming my registration details either, so maybe they're all running a bit slow at the moment.

petermillard · 09-08-2008, 05:29 AM

Quick update - I just spoke to WHS customer services (yes my order's all in place, no probs...) and according to whoever I spoke to, it does come with a cover and charger - though they couldn't tell me if it's the leather cover or not. Still, that's a really good price!

Loopy65 · 09-08-2008, 05:59 AM

Quote:

Originally Posted by petermillard

Was that an email confirmation? I only ask as I haven't had my order confirmed by email yet, which is a bit odd 24 hrs after placing the order...

I get an 'order confirmation' web page with an order number on it, so I assume it's all gone through - might phone customer services later today and check.

yup .. an e-mail confirmation .. almost as soon as the order finished .. with the order number .. I did notice at the bottom tho that they have their disclaimer that a contract isn't entered into until my credit card is debited (when they send the goods) ..

still hopeful but not holding my breath!

Loopy

Loopy65 · 09-08-2008, 06:02 AM

Quote:

Originally Posted by petermillard

Quick update - I just spoke to WHS customer services (yes my order's all in place, no probs...) and according to whoever I spoke to, it does come with a cover and charger - though they couldn't tell me if it's the leather cover or not. Still, that's a really good price!

yikes!! this price includes a case too?!!?? .. I paid £249 for my original Cybook and another £30 for the cover! ..

Trying to tell everyone I know who's shown interest in the past!!

Loopy

kacir · 09-08-2008, 06:20 AM

Do they sell it for this price in their Brick&Mortar stores or just through internet?

LazyScot · 09-08-2008, 06:25 AM

I think you can collect from their bricks&mortar stores if you order over the internet, but I don't believe the stock the Cybook. Certainly I didn't notice anything about it in the WHSmith I was in over the weekend (though I didn't ask).

A very tempting offer...

(Must..... resist... adding.... to.... ebook device... collection.....

)

Slite · 09-08-2008, 06:36 AM

Quote:

Originally Posted by LazyScot

I think you can collect from their bricks&mortar stores if you order over the internet, but I don't believe the stock the Cybook. Certainly I didn't notice anything about it in the WHSmith I was in over the weekend (though I didn't ask).

A very tempting offer...

(Must..... resist... adding.... to.... ebook device... collection.....

)

I am Cybook of Borg, resistance is futile... you will... oh never mind....

Mindy · 09-08-2008, 08:14 AM

Quote:

Originally Posted by Loopy65

yikes!! this price includes a case too?!!??

And USB charger. And SD Card. And earphones.
(apparently)
See other post here.

pdurrant · 09-08-2008, 10:59 AM

I hope your Customer Service chap had the info correct.

Hopefully I'll find out for sure soon, but so far my order status is still at "In Despatch Process" and stubbornly not changing to "Despatched" :-)

Quote:

Originally Posted by Mindy

And USB charger. And SD Card. And earphones.
(apparently)
See other post here.

pthwaite · 09-08-2008, 01:00 PM

And interestingly the web page now lists delivery in around 4 weeks again.
Still, better late than never. I got my email "confirmation of order received" promptly, but the site does say they will only debit your card and email you when delivery is imminent. (4weeks?)

Howard

petermillard · 09-08-2008, 05:11 PM

Just received this WHS:-

"Thank you for placing your order ref. 1234567 with WHSmith.co.uk. We apologise that we have not yet been able to fulfil your order for the product(s) listed below.

Please be assured that we will continue to try and obtain this item(s) for you, and will not debit payment until your order is ready to be dispatched."

Maybe they really didn't have that much stock; we'll see.

Loopy65 · 09-08-2008, 05:41 PM

Quote:

Originally Posted by petermillard

Just received this WHS:-

"Thank you for placing your order ref. 1234567 with WHSmith.co.uk. We apologise that we have not yet been able to fulfil your order for the product(s) listed below.

Please be assured that we will continue to try and obtain this item(s) for you, and will not debit payment until your order is ready to be dispatched."

Maybe they really didn't have that much stock; we'll see.

just got the same email .. wondering if the next one will be 'sorry but we can't get them, thanks for your custom and we look forward to serving you in the future!' ..

Still hoping ...
Loopy

09-08-2008, 06:25 AM	#39
LazyScot DSil Posts: 3,201 Karma: 6895096 Join Date: Sep 2007 Location: Hants, UK Device: Kindle, Cybook	I think you can collect from their bricks&mortar stores if you order over the internet, but I don't believe the stock the Cybook. Certainly I didn't notice anything about it in the WHSmith I was in over the weekend (though I didn't ask). A very tempting offer... (Must..... resist... adding.... to.... ebook device... collection.....)

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09-08-2008, 05:29 AM	#35
petermillard Evangelist Posts: 496 Karma: 2384998 Join Date: Aug 2007 Location: London, UK Device: iPad, iPhone, K3 & Amazon - between them they cover my needs.	Quick update - I just spoke to WHS customer services (yes my order's all in place, no probs...) and according to whoever I spoke to, it does come with a cover and charger - though they couldn't tell me if it's the leather cover or not. Still, that's a really good price!

09-08-2008, 06:20 AM	#38
kacir Wizard Posts: 3,450 Karma: 10484861 Join Date: May 2006 Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20	Do they sell it for this price in their Brick&Mortar stores or just through internet?

09-08-2008, 01:00 PM	#43
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	And interestingly the web page now lists delivery in around 4 weeks again. Still, better late than never. I got my email "confirmation of order received" promptly, but the site does say they will only debit your card and email you when delivery is imminent. (4weeks?) Howard

09-08-2008, 05:11 PM	#44
petermillard Evangelist Posts: 496 Karma: 2384998 Join Date: Aug 2007 Location: London, UK Device: iPad, iPhone, K3 & Amazon - between them they cover my needs.	Just received this WHS:- "Thank you for placing your order ref. 1234567 with WHSmith.co.uk. We apologise that we have not yet been able to fulfil your order for the product(s) listed below. Please be assured that we will continue to try and obtain this item(s) for you, and will not debit payment until your order is ready to be dispatched." Maybe they really didn't have that much stock; we'll see.

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