12-31-2012, 12:01 PM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2012
Device: pandigital pd_novel
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new pandigital..Please help!
hello all...I have just joined here and I have a problem with My new pandigital I just received for Christmas.. I got an account with B&N and did everything the manual said..I have purchased 2 books and downloaded them to my pandigital but when I go to open the books it is telling me to enter the name and cc number I used with my B&N account, I have entered this and it is saying wrong name or cc number...I reset the pandigital back to default I also made sure the time zone is correct...if anyone could help me I would really appreciate it...
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12-31-2012, 12:09 PM | #2 |
Readaholic
Posts: 5,137
Karma: 89858112
Join Date: Sep 2011
Location: South Georgia
Device: Surface Pro 6 / Galaxy Tab A 8"
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Have you tried contacting B&N Tech Support for help?
Apache |
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12-31-2012, 12:28 PM | #3 |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2012
Device: pandigital pd_novel
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I spoke to them and they said everything was fine on their end..and that i should contact pandigital...
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12-31-2012, 02:57 PM | #4 |
Wizard
Posts: 3,032
Karma: 52740263
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
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Are you sure that you are entering the name EXACTLY as it is entered at Barnes and Noble? Case matters, as does the number of spaces, etc.
Shari |
01-01-2013, 12:09 PM | #5 |
Serpent Rider
Posts: 1,123
Karma: 10219804
Join Date: Jun 2009
Device: Sony 350; Nook STR; Oasis
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and middle initials! capitalized, and spaced correctly.
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01-01-2013, 07:06 PM | #6 |
Compulsive Gadget Geek
Posts: 395
Karma: 4219324
Join Date: Mar 2010
Location: Almost Canada
Device: One of each, and two in some cases
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And if you put a "." after your middle initial on your B&N account you need to enter that too!
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