PRS-600 UK Sony Warranty is useless! - Page 5

Gatecra5her · 03-23-2010, 04:39 PM

UserSmart - You have exactly the same issue as me! Except I have no proof of purchase as it was paid for with cash and my GF has lost the receipt, only ourselves to blame for that error

Since you have proof of purchase, follow gwynevans' advice and bring up the sales of goods act with Waterstones. See my letter i quoted above...well it doesn't really apply to Sony, it applies to the retailer who are Waterstones. I'm very sorry this happened to you, but I'm relieved to hear my case isn't a one off!! Please keep us informed, I'd really like to know how you get on.

Mark

CarlosMac · 03-23-2010, 06:00 PM

Usersmart - I have been into waterstones today and they exchanged without question see my previous post - may just be I got lucky but seems odd that there would be differences across company procedures

HarryT · 03-24-2010, 04:23 AM

Quote:

Originally Posted by UserSmart

Hi, I bought a Sony PRS 600 eReader just after Christmas 2009 and had to take it straight back to WaterStones as it did not work at all. The second one lasted a month and when turning a page, part of the previous page stuck on the screen. Whenever you look at a page all you can see at the top of the screen is part of the original page. I returned it to Waterstones who sent it on to Sony after ascertaining that there was no physical damage to the unit in terms of scratches, dents etc. Sony Central Service send me a bill for £200 plus quoting physical damage. I query it, they send me a photograph, showing me a picture of the screen with the artifact showing and tell me it is physically damaged. I argue the case and they send me off to another number, who then send me back to Sony Central Service to take it up with them. Now I usually buy Sony products, good quality etc. but obviously no more. Is there a Consumer Service that I can complain to, or should I just go straight to a solicitor? I bought it using my debit card, but I dont know if you get the same protection as using a credit card. Any advice would be appreciatied. Thanks.

Can you upload the picture here, so we can see what it looks like? If it's a fractured substrate, then you will not be covered by warranty.

conundrum · 03-26-2010, 07:53 PM

Update.
Took my reader apart (had damage to the pen holder and casing) and lo and behold same stupid design with screws very close to the backplane.
I did notice that they put plastic supports behind the screen this time, perhaps this helped?

As a side note, this seems to be a weak point as the battery is pretty heavy and upon impact is likely to force the screws against the glass, causing fracture.

methinks a free replacement would be in order if this is indeed the case.
-A

raac · 03-28-2010, 10:23 AM

I too was going to suggest the sale of goods act. *This will even work if the product is out of the guarantee period, since this period is not related to your statutory rights. * Gatecra5her, try it without the receipt. Dig up a bank or credit card statement.

I'm living in the US right now. Does anybody know if there is an equivalent to the sale of goods act in the US? I suspect not because I've been screwed by retailers in the past. They just show you the door if your product has failed in >3 months and you haven't paid them for an "extended warranty." As a consequence, when an item has broken within a few months, I've heard of people going back to the store to buy it a second time. Then returning home, placing the broken one into the new box, and returning it...

lost inciberspac · 04-15-2010, 08:33 AM

uk warranty.
Hi There. I'm new to this site and to the Sony Ereader PRS- 600. Bought it at Heathrow, on my way home to Australia yesterday. I've followed the book and charge it overnight. the red light went out, so I opened the reader. He welcome screen comes on and NOTHING else. It also suggests on the opening page to "tap anywhere to see its features" all this does is send out a screen saying "calibration error". PLEASE help me to set this reader up with step by step instructions as so many of your replies clealry have much more experience than I do
cheers

omk3 · 04-15-2010, 03:39 PM

Have you calibrated the touchscreen by tapping on the crosses that appear with your stylus?

lost inciberspac · 04-15-2010, 07:28 PM

THanks for your reply. Yes, I've tapped on all of the crosses and still no further advanced. This morning having left it charging all night. I tried again,nothing. I've now left it, after a rest, with the yellow light flashing (I understand this means it's trying to boot?). I have looked at the Sony "help" and they don't appear to have the 600 manual listed. I did note that the 500 has a CD rom, this was wit my product... could this be missing?
All replies gratefully received
cheers

omk3 · 04-15-2010, 07:40 PM

You can download the manual from this page: http://support.sony-europe.com/compu...n_GB&m=PRS-600

I suggest you start a new thread with your problem so that more people will see it and hopefully offer useful suggestions.

NSqirrel · 04-16-2010, 03:17 PM

Quote:

Originally Posted by lost inciberspac

uk warranty....

Have you tried the reset button? (The small hole on bottom edge; needs a straightened paperclip or similar.)

Edit: 1. BTW, both user and service manuals are available on line via Google.
2. It has been suggested that pressing the reset several times may help!

03-28-2010, 10:23 AM	#65
raac Zealot Posts: 111 Karma: 1003802 Join Date: Jan 2010 Location: NY Device: Sony PRS-950	I too was going to suggest the sale of goods act. This will even work if the product is out of the guarantee period, since this period is not related to your statutory rights. Gatecra5her, try it without the receipt. Dig up a bank or credit card statement. I'm living in the US right now. Does anybody know if there is an equivalent to the sale of goods act in the US? I suspect not because I've been screwed by retailers in the past. They just show you the door if your product has failed in >3 months and you haven't paid them for an "extended warranty." As a consequence, when an item has broken within a few months, I've heard of people going back to the store to buy it a second time. Then returning home, placing the broken one into the new box, and returning it... Last edited by raac; 03-28-2010 at 10:35 AM.

04-15-2010, 07:28 PM	#68
lost inciberspac Junior Member Posts: 2 Karma: 10 Join Date: Apr 2010 Device: PRS-600	UK warranty/new product PRS-600 THanks for your reply. Yes, I've tapped on all of the crosses and still no further advanced. This morning having left it charging all night. I tried again,nothing. I've now left it, after a rest, with the yellow light flashing (I understand this means it's trying to boot?). I have looked at the Sony "help" and they don't appear to have the 600 manual listed. I did note that the 500 has a CD rom, this was wit my product... could this be missing? All replies gratefully received cheers

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Sony Software Useless Left Menu Icons	Ladylynn	Sony Reader	6	10-07-2010 09:33 PM
Ended Brand new Sony PRS-500 + Sony factory warranty	Esquire1	Flea Market	2	09-03-2010 07:46 PM
Unutterably Silly Honda tops the Segway in the useless but useless market	ahammer	Lounge	16	04-28-2010 02:08 PM
Sony PRS 600 Extended Warranty	dtrain	Sony Reader	3	08-27-2009 08:12 PM
Sony UK Warranty Service	iptech	Sony Reader	5	06-26-2009 04:44 AM

03-23-2010, 04:39 PM	#61
Gatecra5her Enthusiast Posts: 46 Karma: 36 Join Date: Feb 2010 Location: England, UK Device: Sony PRS-600	UserSmart - You have exactly the same issue as me! Except I have no proof of purchase as it was paid for with cash and my GF has lost the receipt, only ourselves to blame for that error Since you have proof of purchase, follow gwynevans' advice and bring up the sales of goods act with Waterstones. See my letter i quoted above...well it doesn't really apply to Sony, it applies to the retailer who are Waterstones. I'm very sorry this happened to you, but I'm relieved to hear my case isn't a one off!! Please keep us informed, I'd really like to know how you get on. Mark

03-23-2010, 06:00 PM	#62
CarlosMac Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Device: Sony PRS-600	Usersmart - I have been into waterstones today and they exchanged without question see my previous post - may just be I got lucky but seems odd that there would be differences across company procedures

03-26-2010, 07:53 PM	#64
conundrum Enthusiast Posts: 42 Karma: 22 Join Date: Dec 2009 Location: guernsey Device: prs-600	Update. Took my reader apart (had damage to the pen holder and casing) and lo and behold same stupid design with screws very close to the backplane. I did notice that they put plastic supports behind the screen this time, perhaps this helped? As a side note, this seems to be a weak point as the battery is pretty heavy and upon impact is likely to force the screws against the glass, causing fracture. methinks a free replacement would be in order if this is indeed the case. -A

04-15-2010, 08:33 AM	#66
lost inciberspac Junior Member Posts: 2 Karma: 10 Join Date: Apr 2010 Device: PRS-600	uk warranty. Hi There. I'm new to this site and to the Sony Ereader PRS- 600. Bought it at Heathrow, on my way home to Australia yesterday. I've followed the book and charge it overnight. the red light went out, so I opened the reader. He welcome screen comes on and NOTHING else. It also suggests on the opening page to "tap anywhere to see its features" all this does is send out a screen saying "calibration error". PLEASE help me to set this reader up with step by step instructions as so many of your replies clealry have much more experience than I do cheers

04-15-2010, 03:39 PM	#67
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	Have you calibrated the touchscreen by tapping on the crosses that appear with your stylus?

04-15-2010, 07:40 PM	#69
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	You can download the manual from this page: http://support.sony-europe.com/compu...n_GB&m=PRS-600 I suggest you start a new thread with your problem so that more people will see it and hopefully offer useful suggestions.

Advert

Advert