For UK buyers - Argos says Kobo's are excluded - Page 3

Josieb1 · 10-09-2014, 04:35 PM

Quote:

Originally Posted by jackie_w

Just thought I'd report back. Ordering online from Argos was painless and the H2O was delivered exactly when they said it would be - ordered Tues PM delivered Thurs PM, free postage. There are no defects (lighting or otherwise) that I can see, so hopefully I won't need to test the returns procedure

I will just add that there was no paperwork delivered with the device, just a note on the package label which says 'This label should be kept as proof of purchase' so don't be hasty disposing of the wrapping. The label also says 'This item can be returned to your local store'.

Thanks for posting Jackie, enjoy your H20.

peterwardgd · 10-11-2014, 05:47 AM

Seems like everything's been discussed vis-a-vis returning a device but i'll weight in anyway.

If you buy a kobo h20 (or a kindle, they had faulty screens too remember everyone?) and its not fit for purpose in your eyes (and as its a reading device the screen is quite important!) then surely its deemed as faulty and you as the consumer can return it regardless of what this years student intake at Argos says.

Buying it to try is another matter and one that i personally find a bit odd. Hints of tyre kicking? I'd wait for a demo model in smiths to try, far as i know no other UK seller will probably have them as demo units. Then buy one and if its faulty do the ereader merrygoround until you get a winner. Still enjoying your kobo aura Josie? mines been great.

Josieb1 · 10-11-2014, 09:10 AM

Quote:

Originally Posted by peterwardgd

Still enjoying your kobo aura Josie? mines been great.

Actually now you mention it while I love its size and form I am getting a bit fed up with the screen, its not great in the evenings with no external light, just the light from the screen. It's not as good as my PW2.

I have decided to bite the bullet and have reserved a H20 to pick up in store later today, i've spoken to the manager and he has said that if i open it in the store and i'm not happy he can 'deal with it at the time', not sure what that means but hubbys coming with me. Wish me luck

peterwardgd · 10-11-2014, 10:34 AM

sounds good. Not sure id ever use the waterproof feature but the spec upgrade seems interesting.

Canuck_in_Japan · 10-11-2014, 10:34 AM

Quote:

Originally Posted by Josieb1

Actually now you mention it while I love its size and form I am getting a bit fed up with the screen, its not great in the evenings with no external light, just the light from the screen. It's not as good as my PW2.

I have decided to bite the bullet and have reserved a H20 to pick up in store later today, i've spoken to the manager and he has said that if i open it in the store and i'm not happy he can 'deal with it at the time', not sure what that means but hubbys coming with me. Wish me luck

Hah! I knew it!

Enjoy your new H2O. I hope it's perfect.

soulfuldog · 10-11-2014, 11:15 AM

Quote:

Originally Posted by peterwardgd

If you buy a kobo h20 (or a kindle, they had faulty screens too remember everyone?) and its not fit for purpose in your eyes (and as its a reading device the screen is quite important!) then surely its deemed as faulty and you as the consumer can return it regardless of what this years student intake at Argos says.

It really depends on whether the seller will agree it's a fault or not. If it's faulty, no question, you can return it. If for example there is a light leak from one of the leds which makes part of the screen look a lot brighter, or if there are a few pinholes that cause bright spots to appear. I'd expect Argos or any other store to offer a refund or replacement for those issues. But if you just think the screen isn't perfect, that's a different story. You can argue it's not fit for purpose, and is indeed faulty because of that, but... well good luck is all I can say.

Quote:

Buying it to try is another matter and one that i personally find a bit odd. Hints of tyre kicking? I'd wait for a demo model in smiths to try, far as i know no other UK seller will probably have them as demo units. Then buy one and if its faulty do the ereader merrygoround until you get a winner.

That is possibly what they are trying to defend themselves from. There's no doubt some people buy things then decide they just don't like it and want to return it, but with ereaders it's buying it and then finding the screen isn't quite as white as it should be and instead looks a bit grey, or the light has a yellowish brown tint instead of a creamy tint. Not clear faults, perhaps just manufacturing variances.

For example, when I bought my PW2 from Amazon, I requested a replacement because I though the light looked a bit blue. They sent me out a replacement and I was able to compare the two models and discover one really was quite blue at any light level, while the other was nice and white (with only a slight bluish tinge at very low light settings in the dark). I returned one and kept the other. Hassle free and no questions asked. I tried to explain these kinds of issues to WH Smith when considering buying the Aura, and that was when they told me unless it was a clear fault they couldn't return them to Kobo. The sensible answer is to do as the manager has agreed to with Josieb1, at least let her open it up and have a look at it in store.

Quote:

Originally Posted by Josieb1

I have decided to bite the bullet and have reserved a H20 to pick up in store later today, i've spoken to the manager and he has said that if i open it in the store and i'm not happy he can 'deal with it at the time', not sure what that means but hubbys coming with me. Wish me luck

I bet you come home with a new ereader today and will be delighted with it (it'll knock the socks of your Aura!), but good luck anyway.

Josieb1 · 10-11-2014, 01:19 PM

Well i'm back, I couldn't set it up in Argos so they let me bring it home with a compliement slip to say it can be returned if its no good. Right now i'm gutted, the screen is awful imo.

BearMountainBooks · 10-11-2014, 01:54 PM

Quote:

Originally Posted by Josieb1

Well i'm back, I couldn't set it up in Argos so they let me bring it home with a compliement slip to say it can be returned if its no good. Right now i'm gutted, the screen is awful imo.

Different lighting? It looks a tad yellow compared to the PW, but it's hard to tell from the picture, of course. What do you think? Do you like the light? Contrast?

Josieb1 · 10-11-2014, 02:12 PM

Quote:

Originally Posted by BearMountainBooks

Different lighting? It looks a tad yellow compared to the PW, but it's hard to tell from the picture, of course. What do you think? Do you like the light? Contrast?

I honestly don't know right now. I took it up into the bathroom, that has the whitest light blubs and it looks fine in there. All I can do is read on it tonight, then see how I feel in the morning. The yellowness is more pronounced that the picture shows and that really shocked me.

BearMountainBooks · 10-11-2014, 02:21 PM

Quote:

Originally Posted by Josieb1

I honestly don't know right now. I took it up into the bathroom, that has the whitest light blubs and it looks fine in there. All I can do is read on it tonight, then see how I feel in the morning. The yellowness is more pronounced that the picture shows and that really shocked me.

Light is funny. I prefer a "blue" light, but my husband prefers a yellower light. Technically, according to him, yellow is a more natural light. I don't care, I like mine bluer because it appears whiter to me. When we ordered Mom LED lights for her dining room, she immediately liked the "bluer" once. Dad didn't care one way or the other (to keep the peace, and not have to order more, we got two of each and then put them across from each other. Now they have a mix of the two and both have forgotten there was any issue.)

HarryT · 10-11-2014, 02:39 PM

Mine has a yellowish tinge to the light. I like it - more restful on the eyes than a bluer light. At the end of the day, though, it's all a matter of personal preference. If it doesn't appeal to you, you should certainly return it.

Josieb1 · 10-11-2014, 02:57 PM

Quote:

Originally Posted by BearMountainBooks

Light is funny. I prefer a "blue" light, but my husband prefers a yellower light. Technically, according to him, yellow is a more natural light. I don't care, I like mine bluer because it appears whiter to me. When we ordered Mom LED lights for her dining room, she immediately liked the "bluer" once. Dad didn't care one way or the other (to keep the peace, and not have to order more, we got two of each and then put them across from each other. Now they have a mix of the two and both have forgotten there was any issue.)

Hubby is the same, he really doesn't like the H20 but then he'll never read on it anyway, he just wants me to be happy. I'll read on it tonight and see how i get on.

HarryT · 10-11-2014, 03:20 PM

FWIW, Josie, I'd say that you have an entirely normal H20 - the one you've been given is not faulty. Obviously, though, only you can decide whether it's the right device for you. If you can't live with a yellowish front light, then returning it would be the sensible thing to do.

soulfuldog · 10-11-2014, 03:25 PM

Quote:

Originally Posted by Josieb1

Well i'm back, I couldn't set it up in Argos so they let me bring it home with a compliement slip to say it can be returned if its no good. Right now i'm gutted, the screen is awful imo.

Sorry to see that Josieb1, it does look a bit yellow, and slightly darker towards the top of the screen.

Do give it some time though, I'm sure I remember someone else posting they thought theirs looked very yellow at first but after a day or two were much happier with it?

Edit: HarryT you have both the PW2 and H2O, is your Kobo really that much more yellow than the PW2 too?

HarryT · 10-11-2014, 03:59 PM

Quote:

Originally Posted by soulfuldog

Edit: HarryT you have both the PW2 and H2O, is your Kobo really that much more yellow than the PW2 too?

Yes, it is.

10-11-2014, 01:19 PM	#37
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	Well i'm back, I couldn't set it up in Argos so they let me bring it home with a compliement slip to say it can be returned if its no good. Right now i'm gutted, the screen is awful imo. Attached Thumbnails

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10-11-2014, 05:47 AM	#32
peterwardgd Addict Posts: 221 Karma: 1550696 Join Date: Sep 2012 Device: kobo aura	Seems like everything's been discussed vis-a-vis returning a device but i'll weight in anyway. If you buy a kobo h20 (or a kindle, they had faulty screens too remember everyone?) and its not fit for purpose in your eyes (and as its a reading device the screen is quite important!) then surely its deemed as faulty and you as the consumer can return it regardless of what this years student intake at Argos says. Buying it to try is another matter and one that i personally find a bit odd. Hints of tyre kicking? I'd wait for a demo model in smiths to try, far as i know no other UK seller will probably have them as demo units. Then buy one and if its faulty do the ereader merrygoround until you get a winner. Still enjoying your kobo aura Josie? mines been great.

10-11-2014, 10:34 AM	#34
peterwardgd Addict Posts: 221 Karma: 1550696 Join Date: Sep 2012 Device: kobo aura	sounds good. Not sure id ever use the waterproof feature but the spec upgrade seems interesting.

10-11-2014, 02:39 PM	#41
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Mine has a yellowish tinge to the light. I like it - more restful on the eyes than a bluer light. At the end of the day, though, it's all a matter of personal preference. If it doesn't appeal to you, you should certainly return it.

10-11-2014, 03:20 PM	#43
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	FWIW, Josie, I'd say that you have an entirely normal H20 - the one you've been given is not faulty. Obviously, though, only you can decide whether it's the right device for you. If you can't live with a yellowish front light, then returning it would be the sensible thing to do.

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