Kobobooks Web Search not working

Paul Evans · 12-25-2012, 05:40 PM

When I search for an author on the Kobobooks website, it returns the message "Sorry, we could not find results for ""Hilary Mantel"" in any category."

And yet, when I log out and log in with my wife’s account, the search works with no problem.

The problem with my log in also includes clicking on any author’s hyperlink, whereupon the same error message appears. (For example, I clicked on Hilary Mantel on the main Kobo page on the website, on the hyperlink of her name underneath the book “Bring Up the Bodies”, and the same message again appeared).

Has anyone experienced something similar and does anyone know how it can be fixed? I have emailed the Kobo help desk but all they have suggested is that I have mistyped the author's name (which I know I haven't!)

davidfor · 12-25-2012, 07:08 PM

Oh good, it is not just me

I reported this last week in https://www.mobileread.com/forums/sho...d.php?t=200019. I also contacted Kobo and had a pleasant chat with them about it. They have contacted me a couple of times since to test and clarify things, but don't have a solution yet.

GeoffR · 12-25-2012, 07:33 PM

Lately when I go to www.kobo.com I get redirected to rakuten.kobobooks.com, which is not very helpful as I don't understand Japanese.

ottdmk · 12-25-2012, 08:27 PM

Yeah, I ran into that. I changed my bookmark to www.kobobooks.com . Solved the redirect problem.

Paul Evans · 12-27-2012, 06:25 PM

When I asked them to fix it, Kobo responded with the following suggestion:

"Can you try creating a separate account to test and see if the search works on that account? If so, we can merge the old with the new if you'd like."

I'm worried that if I do this, I will lose the annotations and reading stats. I've responded with this concern but, as yet, have had no reply from Kobo.

murg · 12-27-2012, 08:13 PM

Quote:

Originally Posted by Paul Evans

When I asked them to fix it, Kobo responded with the following suggestion:

"Can you try creating a separate account to test and see if the search works on that account? If so, we can merge the old with the new if you'd like."

I'm worried that if I do this, I will lose the annotations and reading stats. I've responded with this concern but, as yet, have had no reply from Kobo.

It's Kobo's job to do the testing. Not yours.

12-25-2012, 05:40 PM	#1
Paul Evans Member Posts: 15 Karma: 10 Join Date: Mar 2012 Device: Kobo Touch	Kobobooks Web Search not working When I search for an author on the Kobobooks website, it returns the message "Sorry, we could not find results for ""Hilary Mantel"" in any category." And yet, when I log out and log in with my wife’s account, the search works with no problem. The problem with my log in also includes clicking on any author’s hyperlink, whereupon the same error message appears. (For example, I clicked on Hilary Mantel on the main Kobo page on the website, on the hyperlink of her name underneath the book “Bring Up the Bodies”, and the same message again appeared). Has anyone experienced something similar and does anyone know how it can be fixed? I have emailed the Kobo help desk but all they have suggested is that I have mistyped the author's name (which I know I haven't!)

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12-25-2012, 07:08 PM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Oh good, it is not just me I reported this last week in https://www.mobileread.com/forums/sho...d.php?t=200019. I also contacted Kobo and had a pleasant chat with them about it. They have contacted me a couple of times since to test and clarify things, but don't have a solution yet.

12-25-2012, 07:33 PM	#3
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	Lately when I go to www.kobo.com I get redirected to rakuten.kobobooks.com, which is not very helpful as I don't understand Japanese.

12-25-2012, 08:27 PM	#4
ottdmk Wizard Posts: 1,196 Karma: 3765734 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Libra 2, Lenovo Tab M10 FHD Plus, Lenovo Tab M8 HD	Yeah, I ran into that. I changed my bookmark to www.kobobooks.com . Solved the redirect problem.

12-27-2012, 06:25 PM	#5
Paul Evans Member Posts: 15 Karma: 10 Join Date: Mar 2012 Device: Kobo Touch	When I asked them to fix it, Kobo responded with the following suggestion: "Can you try creating a separate account to test and see if the search works on that account? If so, we can merge the old with the new if you'd like." I'm worried that if I do this, I will lose the annotations and reading stats. I've responded with this concern but, as yet, have had no reply from Kobo.