Glo KOBO GLO SPONTANEOUS REBOOT - Page 2

taming · 10-07-2012, 07:08 AM

When I first got my Glo, I tried a class 10 16GB Adata card that never worked in my Touch. It worked great with the Glo. Then I did the stooopid stuff i will not admit to in public and I had the reboot debacle that is the subject of this thread. I inserted the 4 GB class 2 Lexar SD card into the Glo and had the same issues: non-responsive to page turns, reboot after several dead taps on the non-responsive book, and reboots when attempting to open a book from the book list that was not among the five books displayed on the home page.

I tried a factory reset, but it did not fix this issue.

What did fix it, on both cards, was reformatting the cards (fat32). After reformatting the cards I did a sync without the cards, inserted the card, and then transferred my books (I used calibre and transferred my 32 books in two batches).

I am confident enough to recommend trying this. How to prevent it from happening, is another issue. From what I can tell, using a new sd card, or a freshly formatted sd card, should work, Pulling a card from my older reader and inserting it into the Glo did not, but that may have been an anomaly.

jackastor · 10-07-2012, 08:10 AM

Quote:

Originally Posted by taming

When I first got my Glo, I tried a class 10 16GB Adata card that never worked in my Touch. It worked great with the Glo. Then I did the stooopid stuff i will not admit to in public and I had the reboot debacle that is the subject of this thread. I inserted the 4 GB class 2 Lexar SD card into the Glo and had the same issues: non-responsive to page turns, reboot after several dead taps on the non-responsive book, and reboots when attempting to open a book from the book list that was not among the five books displayed on the home page.

I tried a factory reset, but it did not fix this issue.

What did fix it, on both cards, was reformatting the cards (fat32). After reformatting the cards I did a sync without the cards, inserted the card, and then transferred my books (I used calibre and transferred my 32 books in two batches).

I am confident enough to recommend trying this. How to prevent it from happening, is another issue. From what I can tell, using a new sd card, or a freshly formatted sd card, should work, Pulling a card from my older reader and inserting it into the Glo did not, but that may have been an anomaly.

Hey I did that as well. I took to reformating the card. But then it still happened. So I tried your suggestion, which was to transfer to the main memory of the unit..... result was the same, reboot hell. I did notice that this reboot happened with a purchased book, "THE FOURTH AWAKENING" and I purchased it from kobo for a decent price. Not sure what to say, but I am going to make an edcuated guess to the cause. I think its the glo light that is at fault here. Specifically due to the magnetic switching off. By that not the physical act of the magnet doing its thing, but the software waiting for the indication of the act of closing the cover ( usually detected by a reed switch, may not be the case for TG).

Ugh Gonna have to wait for a result from Kobo, But for now I am going to eperiment using the sleep button only not the sleep cover method.

regards

JAck

taming · 10-07-2012, 11:03 AM

I am getting some help trying to figure out if the fact that i did a sync after the mass removals of books from the main memory or the card might have cleaned up the Db a bit, thus improving my results. I have no reason to think the light is involved.

Andrey6 · 10-07-2012, 11:06 AM

Quote:

Originally Posted by jackastor

Since I did a factory reset. Which of course resulted in the reinstallation of the firmware, I have not had a spontaneous reset. So I am thinking that the first set up via wifi, probably was corrupt. Either way its still early days as far as that goes. And hopefully Kobo will be on top of this like Flies to S**t.

Regards

Jack

jackastor,
thank you.
I've done it and Globo is working well now.
Globo is my first Kobos gadget so I have many questions.

Can I add other dictionaries in Clobo? And if it's possible how can I do it?

vice-versa · 10-07-2012, 11:31 AM

the spontaneous reboot also occured without the light on

(same book as before). The card I use is the one that was on my Touch before and worked greatly with it. As much I can bear some dead taps, slow page turning and so on (nobody's perfect

) but this one drives me crazy. Please Kobo people, do something to fix it as soon as possible

taming · 10-07-2012, 11:38 AM

I had the reboots issue and found that my Touch SD card did not work until I did a reformat of the card and added the books back in when the card was in the Glo. YMMV.

DarrellAtKobo · 10-07-2012, 12:22 PM

Quote:

Originally Posted by taming

I don't have any magic, but I do know that on the Touch, using the same card I have always used and running 2..4 I had no problems. Using a new card in the Glo, I had no reboot problems. Somehow I screwed this idyllic situation up on the Glo. (I am not going to embarrass myself by telling you the weird stuff I tried with the Glo within the first 24 hours of having it in my hot little hands, but a factory reset truly is a wonderful thing from time to time).

Reformatting the SD card and then adding books in seemed to work, but I suspect that for now it is a fragile situation and have decided to pass on the SD card until the Kobo team figures it out for us.

I have a feeling (not supported by any facts at all) that this will be the problem that the development team will be looking at with some degree of urgency after they take a breath and enjoy our Canadian Thanksgiving weekend.

Hello Taming,

I have been able to confirm with a member of our development team and you are correct they will certainly be looking into this. I hope to have an update on Tuesday.

Regards,
Darrell.

taming · 10-07-2012, 12:29 PM

I am assuming you mean you are hoping to have an update regarding the existence of the problem and confirmation that Kobo is working on it, rather than an update to the firmware. It could take more than a day to get this resolved.

vice-versa · 10-07-2012, 12:43 PM

I'm actually 82% in the book I'm currently reading, so, I'll finish this one, and afterward will format my SD card, then put my books back on it and will tell you if those (censured) spontaneous reboots still occure

jackastor · 10-07-2012, 12:47 PM

Quote:

Originally Posted by DarrellAtKobo

Hello Taming,

I have been able to confirm with a member of our development team and you are correct they will certainly be looking into this. I hope to have an update on Tuesday.

Regards,
Darrell.

Darrell thank you for letting us know that Kobo is on top of this situation. We always knew that you guys were, but its nice to know that you are.

Jack

Big Mack · 10-07-2012, 03:45 PM

HELP! I formatted my SD card (through the Kobo Glo) and it doesn't seem to recognize it anymore. I transferred the books via Calibre after formatting but after ejecting and unplugging, the Glo doesn't seem to detect it. I took the card out and re-inserted it to no avail. When i plugged it back into the Mac, Calibre doesn't list any books that it previously copied onto it. I can see them when opening up in Finder, but not in Calibre....

PeterT · 10-07-2012, 06:09 PM

When you formatted, what format did you use? I think you want to ensure it is formatted FAT-32.

jusmee · 10-07-2012, 06:42 PM

Quote:

Originally Posted by jackastor

( usually detected by a reed switch, may not be the case for TG).

Maybe a Hall effect sensor. http://en.wikipedia.org/wiki/Hall_effect_sensor

Haesslich · 10-07-2012, 06:43 PM

Tried reformatting it on your computer, via a MicroSD adapter? Or through a phone with a MicroSD slot?

jackastor · 10-07-2012, 08:11 PM

Quote:

Originally Posted by jusmee

Maybe a Hall effect sensor. http://en.wikipedia.org/wiki/Hall_effect_sensor

ACtually i think your right.

Thanks for the tip.

10-07-2012, 07:08 AM	#16
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	When I first got my Glo, I tried a class 10 16GB Adata card that never worked in my Touch. It worked great with the Glo. Then I did the stooopid stuff i will not admit to in public and I had the reboot debacle that is the subject of this thread. I inserted the 4 GB class 2 Lexar SD card into the Glo and had the same issues: non-responsive to page turns, reboot after several dead taps on the non-responsive book, and reboots when attempting to open a book from the book list that was not among the five books displayed on the home page. I tried a factory reset, but it did not fix this issue. What did fix it, on both cards, was reformatting the cards (fat32). After reformatting the cards I did a sync without the cards, inserted the card, and then transferred my books (I used calibre and transferred my 32 books in two batches). I am confident enough to recommend trying this. How to prevent it from happening, is another issue. From what I can tell, using a new sd card, or a freshly formatted sd card, should work, Pulling a card from my older reader and inserting it into the Glo did not, but that may have been an anomaly. Last edited by taming; 10-07-2012 at 07:18 AM. Reason: spelling and grammar, oh my

10-07-2012, 11:38 AM	#21
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I had the reboots issue and found that my Touch SD card did not work until I did a reformat of the card and added the books back in when the card was in the Glo. YMMV. Last edited by taming; 10-07-2012 at 11:41 AM.

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10-07-2012, 11:03 AM	#18
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I am getting some help trying to figure out if the fact that i did a sync after the mass removals of books from the main memory or the card might have cleaned up the Db a bit, thus improving my results. I have no reason to think the light is involved.

10-07-2012, 11:31 AM	#20
vice-versa whippet addict Posts: 382 Karma: 689884 Join Date: Dec 2011 Location: France, Normandy, Gisors Device: Kobo Glo, Kobo Aura 6", Kobo Glo HD, Kobo Aura One, Kobo Sage	the spontaneous reboot also occured without the light on (same book as before). The card I use is the one that was on my Touch before and worked greatly with it. As much I can bear some dead taps, slow page turning and so on (nobody's perfect ) but this one drives me crazy. Please Kobo people, do something to fix it as soon as possible

10-07-2012, 12:29 PM	#23
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I am assuming you mean you are hoping to have an update regarding the existence of the problem and confirmation that Kobo is working on it, rather than an update to the firmware. It could take more than a day to get this resolved.

10-07-2012, 12:43 PM	#24
vice-versa whippet addict Posts: 382 Karma: 689884 Join Date: Dec 2011 Location: France, Normandy, Gisors Device: Kobo Glo, Kobo Aura 6", Kobo Glo HD, Kobo Aura One, Kobo Sage	I'm actually 82% in the book I'm currently reading, so, I'll finish this one, and afterward will format my SD card, then put my books back on it and will tell you if those (censured) spontaneous reboots still occure

10-07-2012, 03:45 PM	#26
Big Mack Enthusiast Posts: 25 Karma: 12452 Join Date: Oct 2012 Location: Markham, Canada Device: iPod Touch 4; iPhone 4; Kobo Touch; Kobo Glo	HELP! I formatted my SD card (through the Kobo Glo) and it doesn't seem to recognize it anymore. I transferred the books via Calibre after formatting but after ejecting and unplugging, the Glo doesn't seem to detect it. I took the card out and re-inserted it to no avail. When i plugged it back into the Mac, Calibre doesn't list any books that it previously copied onto it. I can see them when opening up in Finder, but not in Calibre....

10-07-2012, 06:09 PM	#27
PeterT Grand Sorcerer Posts: 12,154 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	When you formatted, what format did you use? I think you want to ensure it is formatted FAT-32.

10-07-2012, 06:43 PM	#29
Haesslich Fanatic Posts: 542 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	Tried reformatting it on your computer, via a MicroSD adapter? Or through a phone with a MicroSD slot?

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