06-23-2011, 11:11 AM | #1 | |
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Kobo books website - delay in billing?
Hey all, back on June 13 I purchased 2 ebooks to which I was given access to download immediately, however unlike all the other times I have purchased from kobo, I was not billed for the purchase... It has been over a week now and no sign of kobo billing my visa has occurred...
I have opened a support ticket on the help.kobobooks.com site but as of yet, I haven't received a response... has anyone else had trouble being billed for books on the Kobo website? Just for interest and in the hopes some kobo personnel browse this forum, here is the content of my ticket.... Quote:
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06-23-2011, 12:43 PM | #2 |
Groupie
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You're gonna love those books I've never had a delay though.
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06-25-2011, 09:22 AM | #3 |
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the books were good. Always enjoyed Enterprise, from that book on is basically what Season 5 of the show should have been... not sure where in the Typhon Pact timeline the TNG novel takes place...
Also, still no answer from KOBO... besides the help.kobobooks.com site (and Zendesk - same) are there any other sites that KOBO workers check out? Last edited by batkinson001; 06-25-2011 at 09:30 AM. |
06-25-2011, 09:31 AM | #4 |
Trying for calm & polite
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try: www.getsatisfaction.com/kobo If you have a ticket number, include that in your get satisfaction post.
Can you check your credit card account to see if the charges went through? |
06-25-2011, 09:34 AM | #5 | |
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Quote:
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