01-29-2009, 07:50 AM | #1 |
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PRS-505 Display Dead?
Last night when I wanted to read, I turned on my Reader and out of nowhere instantly a garbled-looking part of the display appeared on the top right corner. It looks as if the screen is physically broken but it is fine as I have always treated the device like some kind of holy grail. The rest of the display works but of course this makes it unusable to me. See the pictures for more details.
Any suggestions? I'm going to contact Sony but I don't think they will repair the unit as I bought it in the US and there is still no german model available. Perhaps there is anyone from Sony (or someone else) roaming this forum who could help me with this? Last edited by irulan; 01-29-2009 at 07:53 AM. |
01-29-2009, 08:27 AM | #2 | |
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Yes, looks like a broken screen. Even if i faced a similiar problem some months ago i can only recommend you to send an email to sonys online support or (better) call sonys hotline in US. Please take a look at these threads:
Good luck. Michael Last edited by netseeker; 01-29-2009 at 08:29 AM. |
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01-29-2009, 09:32 AM | #3 |
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Thanks for the reply. Yay, so it looks like I have to buy a new one. Happy days.
Maybe I can do something when the reader gets introduced in Germany sometime this year. Until then I'm waiting for a reply from Sony on what to do. |
02-02-2009, 10:19 PM | #4 |
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Good luck!
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02-03-2009, 03:47 AM | #5 |
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Well, so far Sony does seem to claim that the PRS-505 is not available in Germany and thus they cannot repair it. Interestingly just yesterday it was (very quitely I must say) announced, that the device will be introduced in Germany on March, 11th. Maybe I'll just have to wait until then although it's hard to imagine that Sony is not technically prepared for a device to be introduced in 6 weeks.
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02-03-2009, 04:20 AM | #6 |
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That's unquestionably a broken screen substrate, I'm afraid. Probably cheaper to buy a new reader than attempt to get it repaired.
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02-03-2009, 01:35 PM | #7 | ||
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In my case the answer by sony was more helpful (even if buying a new reader was cheaper than repair and shipment): Quote:
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02-04-2009, 03:57 AM | #8 |
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Perhaps the previous poster contacted Sony in Germany - they won't repair a Reader, since it's not officially sold yet in Germany. Sony in the US, however, will do so, although (as you point out) it's probably not economically viable to have it repaired.
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02-06-2009, 12:14 PM | #9 | |
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News from the front everybody!
Today a Sony CIC rep finally responded to my persistent inqueries. I was given contact information of a german contractor who is licensed to handle warranty repairs of Sony devices originally purchased in the US. Here's the info: Quote:
Well, I immediately took action and prepared a package for them. Now I'm waiting to get back my (hopefully) repaired unit! Maybe there's still hope for some of the defunct Sony Reader devices out there in Germany. |
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02-06-2009, 04:35 PM | #10 | |
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But afaik broken displays are not covered by sonys warranty unfortunately. If sony would repair your damaged unit under terms of warranty...well i would be very surprised then... |
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02-07-2009, 05:00 AM | #11 |
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I would be amazed if this were to be a warranty repair. Physically broken screens aren't covered by the warranty.
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03-03-2009, 06:53 AM | #12 |
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Hi, I'm on the very same case of you. My screen just broke itself, I bought the PRS-505 just 2 weeks ago and has been used 4 times on these few days!
It now has some horizontal and vertical lines and a blurred zone on the upper-right corner which makes the unit unusable. It's a UK unit and I have been very careful using it. I'm going to get it to the Sony support service and I hope that this problem can be covered by the warranty. Why do you think that this can't be covered by a warranty repair? I'm really worried and upset about this problem. Now I have the sensation that these are very fragile devices. |
03-03-2009, 12:29 PM | #13 |
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Sorry to hear that the screen of your reader is damaged.
I don't think that this can't be covered by a warranty repair, i just say usually it isn't covered - at least in the US where i bought my reader. Sony (and other manufacturers too) usually tells the customers that only drops or too much pressure on the screen can cause a broken substrate. So usually they are saying "It's your fault and not covered by warranty". ...and in most cases they are right. In some countries "screens" are explicitly excluded from the warranty by Sony but in the EU this is not allowed as far as i know. Ask Sony UK for a warranty repair - maybe you will be in luck... |
03-04-2009, 03:06 AM | #14 |
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Hi guys, i got my SONY PRS-505 just three weeks ago. Now it's boxed up for shipment to Laredo. The SONY website was pretty easy to get to instructions to send away for an exchange. We'll see how this works out. The symptoms was a rectangular region in the upper left hand corner appears "whiter" than the rest of the display, but all the pixels are dead therein except for an odd pattern of lines. Like a set of expanding box outlines. My first instinct was to hard reset the unit. No difference. Several power cycles. No difference. Several page flips. No difference.
Given what I am hearing in this thread, I think I'll recommend the extended warranty henceforth. Anybody hearing similar horror stories of Kindles dying after three weeks of ownership? |
05-13-2009, 04:25 PM | #15 |
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Hi, anyone knows the email to ask sony about a broken reader? My screen has a vertical stripe. I have wrote to waterstones about it (the shop where i bought the reader), and now i want to ask to sony support.
I have no hope about repairing the reader but i´ll try everything If anyone knows something about what to do, or where to ask... Thanks PD: Sorry my English |
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