03-23-2010, 08:30 AM | #1 |
Member
Posts: 11
Karma: 10
Join Date: Feb 2010
Location: South Carolina
Device: Astak EZ Reader 6"
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Linux doesn't see EZ-Reader
I have an Ez-Reader 6 inch that I just bought. When I plug it in to a USB port on my computer (running Puppy Linux 4.2.1), PMounter does not see either the SD card or the internal memory, so I can't mount them.
I can access the SD card just fine by removing it from the EZ-Reader and using an SD card reader so I can load and re-arrange files on the SD card, but I have no way to get to the internal memory.. Any ideas? |
03-23-2010, 10:41 AM | #2 |
Connoisseur
Posts: 86
Karma: 124
Join Date: Nov 2007
Location: helsinki
Device: nokia 770, PRS-500
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Sorry to reply without being an owner, but I've been struggling with an iliad today with a similar problem. If you get
usb 2-4: device descriptor read/64, error -110 usb 2-4: new full speed USB device using ohci_hcd and address 8 usb 2-4: device not accepting address 8, error -110 Then it looks like it's a kernel problem with the newer 2.6.3x's. I had working for awhile, but after digging around and enough rebooting for half a year I still haven't got a solution. Except for waiting. |
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03-23-2010, 10:41 AM | #3 |
Zealot
Posts: 101
Karma: 38
Join Date: Jan 2010
Location: Seattle
Device: Red PRS-600, Slate Blue Astak EZReader Pocket Pro
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Is the unit turned on when you attempt to mount it? (I know...silly question, but I had to ask.)
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03-23-2010, 12:00 PM | #4 | |
Well trained by Cats
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Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Quote:
Be certain the cable is properly seated at the EZReader end. |
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03-23-2010, 03:31 PM | #5 | |
Astak Director, Bus. Devl
Posts: 2,560
Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
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Ducky is right!
Quote:
Welcome. I work for Astak; but am not a tech. However, I do care to make you happy! Yes, The Ducks is right! The first thing to do is to check to be sure the USB is seated properly into your EZ Reader 6 inch. That spot on the bottom for the USB is nice as it is out of the way... but it can be a bear to seat the USB cable. We suggest plugging the USB into the computer first and THEN connecting to the EZ Reader 6 inch. Somehow this works often. Rarely, the USB cable can be less than optimum. If you have another USB cable lying around, try it please! You are always welcome to email to: www.support@astak.com or phone: 1-866-368-8788 and talk to a tech! |
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03-23-2010, 05:27 PM | #6 |
Member
Posts: 11
Karma: 10
Join Date: Feb 2010
Location: South Carolina
Device: Astak EZ Reader 6"
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I'm still not entirely sure what is happening here, but following some of your suggestions, I am able to connect now (although it sometimes disconnects spontaneously). Using a different USB cable and connecting directly to a USB port on the computer instead of through a (powered) USB hub seems to help. Interestingly, when I can't connect, the EZ-Reader goes into the charging mode so there is obviously some physical connection to the computer.
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03-23-2010, 05:59 PM | #7 | |
Well trained by Cats
Posts: 29,768
Karma: 54401244
Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Quote:
Meaning there was only the Battery with a lightning bolt and LED sequence, Not the "Connect: Press OK" or "Connected" Screen. Direct port is best USB hubs are notorious for being way under-powered (each port can be 1/2Amp. 4 ports says the external Power unit must be 2.0A to supply 4 ports fully) Check for lint in the mini USB port which may allow power contact, but not all the signals. |
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04-24-2010, 10:17 AM | #8 |
Junior Member
Posts: 7
Karma: 10
Join Date: Apr 2010
Device: Astak Pocket Pro
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USB problem on Vista too
I just got a brand new Pocket Pro this week. When I plug in the USB cable to connect with my Vista PC, the PC says USB device not recognized.
I tried 2 different Vista PCs, 3 different USB cables and multiple USB ports, and none worked. Is there any other thing that I can try? |
04-24-2010, 06:51 PM | #9 |
Wizard
Posts: 1,047
Karma: 203682
Join Date: Oct 2009
Device: Libre 2
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I can think of one thing. The USB port on my PP is the tightest I have had to deal with yet. Make sure the plug is in properly.
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