Amazon "Geographical Restrictions"?

F1Wild · 07-07-2009, 07:22 AM

I sampled a book, The Last Empress, a novel by Anchee Min and attempted to purchase the book (1-click) and received a message saying the purchase was not possible due to "geographical restrictions". The exact message was:

We are sorry...
We could not process your order because of geographical restrictions on the product which you were attempting to purchase. Please refer to the terms of use for this product to determine the geographical restrictions.
We apologize for any inconvenience this may have caused you.

I have never had any trouble before with prior purchases. And this is not a "sensitive material" type of book. Any ideas?

301verbs · 07-07-2009, 08:21 AM

Is there anything on the book page that looks like "terms of use"?

TBH if you're in Arizona and not out of the US it doesn't make any sense that a book should be off-limits to you, so it sounds like a bug. I'd send an email to Amazon.

F1Wild · 07-07-2009, 08:24 AM

Quote:

Originally Posted by 301verbs

Is there anything on the book page that looks like "terms of use"?

TBH if you're in Arizona and not out of the US it doesn't make any sense that a book should be off-limits to you, so it sounds like a bug. I'd send an email to Amazon.

Nope,can't find a thing and have never seen anything like this for a digital book. I've tried to purchase any of the books I have sampled and none of them seem to work (get the same message).

Sent an email and am contemplating staying up (yup, not to bed yet and it's 5:30am) another 30 minutes to call CS.

Thanks for the post.

poohbear_nc · 07-07-2009, 09:08 AM

Did someone sell Arizona while we weren't looking?
Or is Amazon interpreting AZ as Azerbaijan?

F1Wild · 07-07-2009, 09:19 AM

Quote:

Originally Posted by poohbear_nc

Did someone sell Arizona while we weren't looking?
Or is Amazon interpreting AZ as Azerbaijan?

That damn McCain!!!

Haha, actually I'm on hold for my 2nd Amazon Kindle specialist...so far they are stumped since I have a US billing & mailing address and USA bank.

F1Wild · 07-07-2009, 09:24 AM

OK, problem solved in a matter of minutes.

Over the weekend I purchased a book for a relative who lives in Munich using the amazon.de (German) website so it would be sent directly from the German location. I used my home address, billing address and US CC. When I tried to use the same card here the account was flagged for security reasons. I can certainly see the point and thank them for dong this. Why would someone use the same card in Germany and then in the USA in less than 36 hours?

301verbs · 07-07-2009, 12:57 PM

Glad it worked out!

F1Wild · 07-08-2009, 12:27 AM

Quote:

Originally Posted by 301verbs

Glad it worked out!

Thank you! Me too - although I don't think staying up all night and hitting the sheets at 7am was worth it!

07-07-2009, 07:22 AM	#1
F1Wild Addict Posts: 346 Karma: 170 Join Date: May 2009 Location: Phoenix (Ahwatukee), AZ Device: Paolo-my Kindle2, Blackberry Curve	Amazon "Geographical Restrictions"? I sampled a book, The Last Empress, a novel by Anchee Min and attempted to purchase the book (1-click) and received a message saying the purchase was not possible due to "geographical restrictions". The exact message was: We are sorry... We could not process your order because of geographical restrictions on the product which you were attempting to purchase. Please refer to the terms of use for this product to determine the geographical restrictions. We apologize for any inconvenience this may have caused you. I have never had any trouble before with prior purchases. And this is not a "sensitive material" type of book. Any ideas?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Amazon geo restrictions suffer a "glitch"	Steven Lyle Jordan	News	7	04-04-2010 09:51 AM
Classic Partial series available - Does B&N have an ebook "request" option, like Amazon?	crafty35a	Barnes & Noble NOOK	1	01-15-2010 11:58 AM
Fun & Games with Geographical Restrictions at Amazon	poohbear_nc	News	1	11-03-2009 11:50 AM
How Amazon exercises power with 1-click "Buy Now" button	Alexander Turcic	News	40	06-26-2008 12:33 PM
Amazon Kindle "this spring" for "above $400"	Alexander Turcic	Amazon Kindle	24	04-20-2007 04:19 AM

07-07-2009, 08:21 AM	#2
301verbs Enthusiast Posts: 27 Karma: 12 Join Date: May 2009 Device: none yet	Is there anything on the book page that looks like "terms of use"? TBH if you're in Arizona and not out of the US it doesn't make any sense that a book should be off-limits to you, so it sounds like a bug. I'd send an email to Amazon.

07-07-2009, 09:08 AM	#4
poohbear_nc Now what? Posts: 58,889 Karma: 135181808 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Did someone sell Arizona while we weren't looking? Or is Amazon interpreting AZ as Azerbaijan?

07-07-2009, 09:24 AM	#6
F1Wild Addict Posts: 346 Karma: 170 Join Date: May 2009 Location: Phoenix (Ahwatukee), AZ Device: Paolo-my Kindle2, Blackberry Curve	OK, problem solved in a matter of minutes. Over the weekend I purchased a book for a relative who lives in Munich using the amazon.de (German) website so it would be sent directly from the German location. I used my home address, billing address and US CC. When I tried to use the same card here the account was flagged for security reasons. I can certainly see the point and thank them for dong this. Why would someone use the same card in Germany and then in the USA in less than 36 hours?

07-07-2009, 12:57 PM	#7
301verbs Enthusiast Posts: 27 Karma: 12 Join Date: May 2009 Device: none yet	Glad it worked out!

Advert

Advert