Aura HD Kobo Aura HD - Page 47

Skydog · 05-04-2013, 02:18 PM

Quote:

Originally Posted by guitarizt

Hmm that's not good. I'm gonna not sign for mine if it comes. I've already tried cancelling it because I'm sick of waiting and they kept telling me it hasn't shipped yet even as today. I tried to cancel it last night, but they said they had to escalate it to tier 2 and they don't work until monday. This is such a scam.

You should receive a cancellation confirmation email Mon. or Tues., followed by a credit to your account in 3-5 days (if it has been charged). At least that was my experience. I found it amazing that my cancellation required tier 2 involvement and they could not find my order. Total incompetence.

MrDoug · 05-04-2013, 03:06 PM

Sounds like they need a new shipping Manager. LOL ... totally nuts. .

Skydog · 05-04-2013, 03:13 PM

Quote:

Originally Posted by MrDoug

Sounds like they need a new shipping Manager. LOL ... totally nuts. .

It will take a lot more than a new shipping manager.

guitarizt · 05-04-2013, 03:19 PM

Quote:

Originally Posted by Skydog

You should receive a cancellation confirmation email Mon. or Tues., followed by a credit to your account in 3-5 days (if it has been charged). At least that was my experience. I found it amazing that my cancellation required tier 2 involvement and they could not find my order. Total incompetence.

Thanks, hopefully I can have this sorted out by the end of next week. I'm afraid they'll realize I'm about to cancel and just ship it out so I can't cancel, or it was already shipped out in which case this is going to be a hassle to deal with.

pidgeon92 · 05-04-2013, 06:32 PM

Quote:

Originally Posted by guitarizt

Hmm that's not good. I'm gonna not sign for mine if it comes.

UPSP left mine outside my front door. No signature necessary.

Barty · 05-04-2013, 08:12 PM

Quote:

Originally Posted by Katsunami

IMHO, Kobo made a mistake with that folded back. It makes the reader fatter, it makes making covers more expensive, and some people may just not want such a back. Hard plastic is not nice to hold. I think they should have just upsized the Touch and given it the new front light and new screen.

Yeah, I think kobo went too far out on the limb on that one. There's such a thing as being too different. Keep it simple.

And the hard plastic, I have not seen one person say they like it, only that it's tolerable.

taming · 05-04-2013, 08:28 PM

Actually, I much prefer the weird back for reading books on the Aura vs reading on my 7 inch tablet. It makes two handed reading a pleasure and I feel secure holding it with one hand, as well. The flat backed 7 inch tablet feel too big. Of course it is considerably heavier, as well.

guitarizt · 05-04-2013, 09:21 PM

Quote:

Originally Posted by pidgeon92

UPSP left mine outside my front door. No signature necessary.

I'm scared of this and I told them that on the phone, but they didn't give me an answer. I'm just going to charge back on my card if it comes to this because I don't have the time nor the energy to deal with this for probably at least a month if they ship it and actually leave it here. It is unethical to not cancel an order for an item on Friday until what I'm guessing is Tuesday to Thursday of next week after I have already waited so long for it to ship.

Skydog · 05-04-2013, 09:30 PM

Quote:

Originally Posted by guitarizt

I'm scared of this and I told them that on the phone, but they didn't give me an answer. I'm just going to charge back on my card if it comes to this because I don't have the time nor the energy to deal with this for probably at least a month if they ship it and actually leave it here. It is unethical to not cancel an order for an item on Friday until what I'm guessing is Tuesday to Thursday of next week after I have already waited so long for it to ship.

Wait for Monday - there is a good chance you will receive the cancellation email then. If credit is not posted initially you should be able to contact your CC company and have the charge disputed which will exclude it from your statement until settled.

guitarizt · 05-04-2013, 09:45 PM

Yeah, I'm going to wait until the package arrives since disputing the charge is my last resort. I don't want to have to do it and Kobo doesn't want it either. I'm guessing if I actually receive the item they won't handle the return process that well and I'm not wasting a month of my life on this. I'll see how they handle it with 93terp, too.

allovertheglobe · 05-06-2013, 04:20 AM

FYI I've tried a 64GB Sandisk mSD card, formatted in FAT32 (referred to as MS-DOS in OS X's Disk Utility) rather than the default exFAT, and it worked just fine with a mix of epubs, PDFs & CBX files.

Still not a big fan of Kobo's firmware but between the bigger screen, higher res and great frontlight (esp. the lowest setting) it's a keeper for me. The (overpriced) Kobo case makes it a bit chunkier but also less slippery and I guess at least offers all-around protection...

Ken Maltby · 05-06-2013, 02:26 PM

Quote:

Originally Posted by Skydog

Wait for Monday - there is a good chance you will receive the cancellation email then. If credit is not posted initially you should be able to contact your CC company and have the charge disputed which will exclude it from your statement until settled.

I am pretty sure that Canada is closed on the weekends.

Their union and government work rules are still a little European.

But, there is very little corporate business that gets done on weekends.
Shipping as well as accounting. They aren't all like Newegg.

Luck;
Ken

Ken Maltby · 05-06-2013, 02:31 PM

Quote:

Originally Posted by allovertheglobe

FYI I've tried a 64GB Sandisk mSD card, formatted in FAT32 (referred to as MS-DOS in OS X's Disk Utility) rather than the default exFAT, and it worked just fine with a mix of epubs, PDFs & CBX files.

Still not a big fan of Kobo's firmware but between the bigger screen, higher res and great frontlight (esp. the lowest setting) it's a keeper for me. The (overpriced) Kobo case makes it a bit chunkier but also less slippery and I guess at least offers all-around protection...

Are you saying that you upgraded the Aura HD to a 64GB internal card?

I have a real vested interest in finding out whether someone has done so
without problems. (Like the touchscreen no longer working.)

It doesn't need to be for 64GB either, just any internal MicroSD card replacement.

Luck;
Ken

Skydog · 05-06-2013, 03:21 PM

I discovered this problem (and solution) last year with higher capacity cards and my Cowon player. By reformatting in FAT32 the device was then able to recognize and use the card.

Katsunami · 05-06-2013, 04:06 PM

You must also watch out for the format of the card itself.

Cards bigger than 32GB are most often SDXC instead of SDHC, and this requires a different controller. Not all devices support SDXC cards. There are some 64GB SDHC cards, but that size is not officially supported for SDHC as far as I know; therefore it may not work with all SDHC controllers.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Glo How to import reading Life Statistics from Kobo Touch to Kobo Glo?	the_m	Kobo Reader	5	12-13-2012 03:40 PM
$25 gift card w. purchase of Kobo Touch or Kobo Vox at Frys	sufue	Deals and Resources (No Self-Promotion or Affiliate Links)	0	07-15-2012 10:39 AM
Touch Kobo Touch defective after 3 months and Kobo Customer Support useless	shaf	Kobo Reader	5	12-04-2011 05:10 PM
Touch Kobo Touch not ejecting cleanly with Calibre OR Kobo Desktop - Windows 7	JBlyth	Kobo Reader	11	08-03-2011 05:38 PM
Kobo Touch not disconnecting properly from Calibre OR Kobo Desktop - Windows 7	JBlyth	Devices	1	08-03-2011 06:50 AM

05-04-2013, 03:06 PM	#692
MrDoug Banned Posts: 302 Karma: 1658456 Join Date: Sep 2012 Location: Boise, Idaho Device: IPad - Kobo Glo - Nook Glo - Samsung Galaxy Note II	Sounds like they need a new shipping Manager. LOL ... totally nuts. .

05-04-2013, 08:28 PM	#697
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Actually, I much prefer the weird back for reading books on the Aura vs reading on my 7 inch tablet. It makes two handed reading a pleasure and I feel secure holding it with one hand, as well. The flat backed 7 inch tablet feel too big. Of course it is considerably heavier, as well.

05-04-2013, 09:45 PM	#700
guitarizt Connoisseur Posts: 92 Karma: 999 Join Date: Apr 2013 Location: Reno Device: Sony PRS-T1; PW1; H2O	Yeah, I'm going to wait until the package arrives since disputing the charge is my last resort. I don't want to have to do it and Kobo doesn't want it either. I'm guessing if I actually receive the item they won't handle the return process that well and I'm not wasting a month of my life on this. I'll see how they handle it with 93terp, too.

05-06-2013, 04:20 AM	#701
allovertheglobe Grumpy Old Man Posts: 267 Karma: 30194 Join Date: Jul 2006 Location: L.A., Euro ex-pat Device: Kobo, Nook Classic,Color,ST/Glow, iRex DR1000, Sony 505, REB1100&1200	FYI I've tried a 64GB Sandisk mSD card, formatted in FAT32 (referred to as MS-DOS in OS X's Disk Utility) rather than the default exFAT, and it worked just fine with a mix of epubs, PDFs & CBX files. Still not a big fan of Kobo's firmware but between the bigger screen, higher res and great frontlight (esp. the lowest setting) it's a keeper for me. The (overpriced) Kobo case makes it a bit chunkier but also less slippery and I guess at least offers all-around protection...

05-06-2013, 03:21 PM	#704
Skydog Wizard Posts: 2,243 Karma: 7400001 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage	I discovered this problem (and solution) last year with higher capacity cards and my Cowon player. By reformatting in FAT32 the device was then able to recognize and use the card.

05-06-2013, 04:06 PM	#705
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	You must also watch out for the format of the card itself. Cards bigger than 32GB are most often SDXC instead of SDHC, and this requires a different controller. Not all devices support SDXC cards. There are some 64GB SDHC cards, but that size is not officially supported for SDHC as far as I know; therefore it may not work with all SDHC controllers.