Paperwhite stuck on the boot screen

yurikag · 02-01-2013, 02:49 AM

Hello.
My Kindle paperwhite is 3 days old. After downloading some mobi books, I have restarted it and paperwhite got stuck on the boot screen – tree, child and rotating progress indicator. It's been stuck there more than 24 hours.
The device is fully charged- all the time it in wall charger and indicator is green. And I have charged it overnight also.
I hold the power button down 100 times for 20 second and for several minutes, but Kindle will just grey out briefly and get stuck on the boot screen again.
Help me please!!! And sorry for my English…

Blossom · 02-01-2013, 02:57 AM

Did you read this thread? Something may be useful in it to help.

yurikag · 02-01-2013, 03:10 AM

Quote:

Originally Posted by Blossom

Did you read this thread? Something may be useful in it to help.

Yes, the device was plugged in wall charger overnight...

HarryT · 02-01-2013, 03:27 AM

You need to contact Kindle Customer Service.

yurikag · 02-01-2013, 04:09 AM

Quote:

Originally Posted by HarryT

You need to contact Kindle Customer Service.

CS sad me, that I should get the store (best buy) where we bought the device.. But I live outside USA...
No idea about other way? Factory reset the device?

HarryT · 02-01-2013, 04:10 AM

How do you intend to Factory Reset it if it won't boot? Factory Reset is a menu item on the device itself!

yurikag · 02-01-2013, 04:22 AM

May be some mac or pc application could help me?

HarryT · 02-01-2013, 04:31 AM

I'd suggest asking in the Kindle Developer's Corner - a sub-forum of this forum. That's where you're most likely to get help. I'll move this thread there for you.

ixtab · 02-01-2013, 07:24 AM

Sorry to say this, but: it was Amazon's own decision to make debricking the Paperwhites essentially impossible for the end user. So nobody here can give you an advice that doesn't require opening the device and soldering.

Except for this one: Plug the Kindle to a wall charger, and let it sit there for at least 24 hours (and then possibly force a reboot by pressing the power button for about 20 seconds). I doubt that it will work, but you have nothing to lose, so give it a try. Dead batteries cause a lot of different issues, and maybe (hopefully) yours is one of them.

yurikag · 02-01-2013, 07:59 AM

Quote:

Originally Posted by ixtab

Sorry to say this, but: it was Amazon's own decision to make debricking the Paperwhites essentially impossible for the end user. So nobody here can give you an advice that doesn't require opening the device and soldering.

Except for this one: Plug the Kindle to a wall charger, and let it sit there for at least 24 hours (and then possibly force a reboot by pressing the power button for about 20 seconds). I doubt that it will work, but you have nothing to lose, so give it a try. Dead batteries cause a lot of different issues, and maybe (hopefully) yours is one of them.

Thank you!
Is it possible charge it with iphone wall charger?

HarryT · 02-01-2013, 08:00 AM

Yes, that's exactly what I use.

ixtab · 02-01-2013, 08:08 AM

Quote:

Originally Posted by yurikag

Thank you!
Is it possible charge it with iphone wall charger?

Yep, that should do. As long as it's Micro USB, any standard charger should work.

yurikag · 02-01-2013, 08:22 AM

Thank you.
Last question.. Should I remove device from the power source?

ixtab · 02-01-2013, 08:36 AM

Quote:

Originally Posted by yurikag

Thank you.
Last question.. Should I remove device from the power source?

???

Errm... charging works best when the device is supplied with electricity, i.e., connected to a power source

So I don't understand your question - you probably meant to ask something different. Please rephrase.

twobob · 02-01-2013, 08:37 AM

No. To "attempt the reboot" removal from power should not matter.
Err. Full hard reset?

Read next post.

02-01-2013, 02:49 AM	#1
yurikag Junior Member Posts: 7 Karma: 10 Join Date: Feb 2013 Device: Kindle Paperwhite	Paperwhite stuck on the boot screen Hello. My Kindle paperwhite is 3 days old. After downloading some mobi books, I have restarted it and paperwhite got stuck on the boot screen – tree, child and rotating progress indicator. It's been stuck there more than 24 hours. The device is fully charged- all the time it in wall charger and indicator is green. And I have charged it overnight also. I hold the power button down 100 times for 20 second and for several minutes, but Kindle will just grey out briefly and get stuck on the boot screen again. Help me please!!! And sorry for my English…

02-01-2013, 08:37 AM	#15
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299991 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	No. To "attempt the reboot" removal from power should not matter. Err. Full hard reset? Read next post. Last edited by twobob; 02-01-2013 at 01:49 PM.

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02-01-2013, 02:57 AM	#2
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	Did you read this thread? Something may be useful in it to help.

02-01-2013, 03:27 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You need to contact Kindle Customer Service.

02-01-2013, 04:10 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	How do you intend to Factory Reset it if it won't boot? Factory Reset is a menu item on the device itself!

02-01-2013, 04:22 AM	#7
yurikag Junior Member Posts: 7 Karma: 10 Join Date: Feb 2013 Device: Kindle Paperwhite	May be some mac or pc application could help me?

02-01-2013, 04:31 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd suggest asking in the Kindle Developer's Corner - a sub-forum of this forum. That's where you're most likely to get help. I'll move this thread there for you.

02-01-2013, 07:24 AM	#9
ixtab (offline) Posts: 2,907 Karma: 6736092 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	Sorry to say this, but: it was Amazon's own decision to make debricking the Paperwhites essentially impossible for the end user. So nobody here can give you an advice that doesn't require opening the device and soldering. Except for this one: Plug the Kindle to a wall charger, and let it sit there for at least 24 hours (and then possibly force a reboot by pressing the power button for about 20 seconds). I doubt that it will work, but you have nothing to lose, so give it a try. Dead batteries cause a lot of different issues, and maybe (hopefully) yours is one of them.

02-01-2013, 08:00 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Yes, that's exactly what I use.

02-01-2013, 08:22 AM	#13
yurikag Junior Member Posts: 7 Karma: 10 Join Date: Feb 2013 Device: Kindle Paperwhite	Thank you. Last question.. Should I remove device from the power source?