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Old 12-27-2015, 09:10 PM   #1
spottap
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Device: Kobo touch
Help, received a new KoboGlo Hd

Hi everyone, I received a new KoboGlo HD and I can't get calbre to detect it. I am pasting the debug device detection. I am hoping someone can help me with this. Thanks

calibre 1.48 isfrozen: True is64bit: False
Windows-XP-5.1.2600-SP3 Windows ('32bit', 'WindowsPE')
('Windows', 'XP', '5.1.2600')
Python 2.7.5
Windows: ('XP', '5.1.2600', 'SP3', 'Uniprocessor Free')
USB devices on system:
[u'usb\\root_hub&vid8086&pid24c4&rev0002',
u'usb\\root_hub&vid8086&pid24c7&rev0002',
u'usb\\root_hub&vid8086&pid24c2&rev0002',
u'usb\\root_hub20&vid8086&pid24cd&rev0002',
u'usb\\vid_03f0&pid_8811&rev_0100',
u'usb\\vid_03f0&pid_8811&rev_0100&mi_00',
u'usb\\vid_03f0&pid_8811&rev_0100&mi_01',
u'usb\\vid_058f&pid_9360&rev_0100',
u'usb\\vid_2237&pid_4223&rev_0110']
Drives detected:
(0) E:\ ~ USBSTOR\DISK&VEN_KOBO&PROD_EREADER-3.19.561&REV_0110\N437531010748&0

No disabled plugins
Looking for devices of type: MTP_DEVICE
Cannot detect MTP devices
MTP devices are not supported on Windows XP

Looking for devices...

Devices possibly connected: None
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Old 12-27-2015, 09:19 PM   #2
meeera
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Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
Quote:
Originally Posted by spottap View Post
Hi everyone, I received a new KoboGlo HD and I can't get calbre to detect it. I am pasting the debug device detection. I am hoping someone can help me with this. Thanks

calibre 1.48 [...]
I'm not adept at reading calibre logs, but the current version of Calibre is 2.47.0.

http://calibre-ebook.com/download

If you don't have access to a machine that can run it - does your ancient version have the option to "attempt to support newer firmware" in the Kobo plugin? Have you updated the plugin to the latest version?

ETA: googling around, it appears that another problem may be that your device can't be detected by your computer at all? In which case, you can get books onto it wirelessly using the Calibre Content Server.

Last edited by meeera; 12-27-2015 at 09:35 PM.
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Old 12-27-2015, 09:33 PM   #3
davidfor
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Posts: 24,907
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Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
If you don't have a newer machine you can run calibre on, support for the newer Kobo ereaders is done using the plugin KoboTouch driver for calibre 1.48. This adds support for all the Kobo devices released since calibre 2.0 was released.
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Old 12-27-2015, 10:06 PM   #4
spottap
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Device: Kobo touch
Thank you so much. I have it working now with the plugin.
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