Can't login with desktop software

Peter H · 06-22-2010, 01:05 PM

I've installed the desktop software, but when I try to login I get a Windows error, and then the program closes. With the help from Kobo tech I've downloaded the latest version, and done the C++ bit, but Still on luck. I've sent all the info to Kobo, but I haven't had a reply from them for over a week now. Can anyone hepl??
Thanks

tajreed · 06-23-2010, 04:31 PM

Need more info. Are you using windows, which version? Are you trying to install the KOBO reader software for your computer?

Peter H · 06-23-2010, 06:46 PM

I'm using Windows XP with Service pack 3. I can install the software, but as soon as I try to login I get a Windows error and the program closes. I've recently had contact with Kobo Help staff and they are trying to help.

SameerH · 06-23-2010, 08:21 PM

Quote:

Originally Posted by Peter H

I'm using Windows XP with Service pack 3. I can install the software, but as soon as I try to login I get a Windows error and the program closes. I've recently had contact with Kobo Help staff and they are trying to help.

Hi Peter, what's the error you are getting? i.e. the text.

Peter H · 06-24-2010, 01:06 PM

Here's the event log. I hope this helps.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/23/2010
Time: 4:11:36 PM
User: N/A
Computer: PETER-24F33A808
Description:
Faulting application kobo.exe, version 1.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6b 6f 62 ure kob
0018: 6f 2e 65 78 65 20 31 2e o.exe 1.
0020: 30 2e 30 2e 30 20 69 6e 0.0.0 in
0028: 20 75 6e 6b 6e 6f 77 6e unknown
0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0038: 20 61 74 20 6f 66 66 73 at offs
0040: 65 74 20 30 30 30 30 30 et 00000
0048: 30 30 30 0d 0a 000..

Jun-23 2010 19:16.

06-22-2010, 01:05 PM	#1
Peter H Junior Member Posts: 3 Karma: 10 Join Date: Jun 2010 Device: Kobo	Can't login with desktop software I've installed the desktop software, but when I try to login I get a Windows error, and then the program closes. With the help from Kobo tech I've downloaded the latest version, and done the C++ bit, but Still on luck. I've sent all the info to Kobo, but I haven't had a reply from them for over a week now. Can anyone hepl?? Thanks

06-23-2010, 04:31 PM	#2
tajreed Enthusiast Posts: 28 Karma: 10 Join Date: Mar 2010 Device: none	More info Need more info. Are you using windows, which version? Are you trying to install the KOBO reader software for your computer?

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06-23-2010, 06:46 PM	#3
Peter H Junior Member Posts: 3 Karma: 10 Join Date: Jun 2010 Device: Kobo	I'm using Windows XP with Service pack 3. I can install the software, but as soon as I try to login I get a Windows error and the program closes. I've recently had contact with Kobo Help staff and they are trying to help.

06-24-2010, 01:06 PM	#5
Peter H Junior Member Posts: 3 Karma: 10 Join Date: Jun 2010 Device: Kobo	Here's the event log. I hope this helps. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 6/23/2010 Time: 4:11:36 PM User: N/A Computer: PETER-24F33A808 Description: Faulting application kobo.exe, version 1.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 6b 6f 62 ure kob 0018: 6f 2e 65 78 65 20 31 2e o.exe 1. 0020: 30 2e 30 2e 30 20 69 6e 0.0.0 in 0028: 20 75 6e 6b 6e 6f 77 6e unknown 0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0 0038: 20 61 74 20 6f 66 66 73 at offs 0040: 65 74 20 30 30 30 30 30 et 00000 0048: 30 30 30 0d 0a 000.. Jun-23 2010 19:16.

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