10-20-2013, 08:59 PM | #1 |
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Kobo website shows a book as "in my library." Erm... it isn't!
Has anyone else experienced this yet?
Sure, I've "almost" bought the few times, but then hit the back button. I once had a preview. Deleted it ages ago. The book is not on my desktop, not in "My Library", and not in "Purchases" on the Kobo website. And now, if I want to buy it, I get the book's page, and "This item is in your library." - or "View in your library." or some such thing. Bizarre! |
10-21-2013, 01:14 PM | #2 |
Enthusiast
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Location: Georgia, USA
Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi
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Call Kobo. They will get the book into your library fairly quickly.
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10-21-2013, 04:10 PM | #3 |
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Thanks, beckybug3 - but the thing is it was never in my library in the first place!
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10-21-2013, 04:56 PM | #4 |
Wizard
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Location: Te Riu-a-Māui
Device: Kobo Glo
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Are you getting the new website or the old? Have you tried looking up the book from your Kobo device, if you have one?
I haven't had your particular problem, but I have noticed a few inconsistencies between what I see on the new website with my browser (Linux+Firefox) and what I see when browsing the bookstore from my Kobo Glo. There are some books that I can't see on the new website that I can see from my Glo. It is as if the new website is not accessing the same database that the old website and devices are. |
10-22-2013, 09:07 AM | #5 |
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Device: Kobo Glo
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Happened to me to while testing some of the free eBooks I've uploaded via Kobo Writing Life. I permanently deleted one of the eBooks and I couldn't add it again because the correspondent store page showed only "View in your library"...
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10-22-2013, 05:58 PM | #6 |
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Long story short, a call to Customer Service fixed things.
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