Gen3 HELP green light doesn't go off

JanG · 09-02-2010, 08:15 AM

My Gen3 which has been a very well behaved device for over a year, with almost no problems, has suddenly developed an annoying habit.

When the battery indicator gets to 70% and I try to turn off the reader, it switches off but the green LED stays lit.

Or, it freezes on the library page. Reset doesn't always work. Now I know the battery hasn't had time to run down completely, so the 70% is probably fairly accurate.

A secondary question: Must I buy a new battery from Bookeen, or can I buy any brand?

Please

me. If my Gen3 dies I'll be devastated.

--Jan.

Jellby · 09-02-2010, 08:18 AM

Quote:

Originally Posted by JanG

When the battery indicator gets to 70% and I try to turn off the reader, it switches off but the green LED stays lit.

Is it everytime it reaches 70%? That's very strange.

When the green light stays lit, press the "reset" button on the back. Note it will appear to do nothing (but turn off the light), because although it switches the en3 off, the screen remains as before. After the light is off, you can turn on the unit normally with the power button.

Quote:

Reset doesn't work.

Are you sure? See above.

EowynCarter · 09-02-2010, 08:23 AM

What firmware version do you have ?

JanG · 09-02-2010, 08:32 AM

I have the mobi - the most recent upgrade - can't remember the number, sorry. (1.5 or 6?)

Jelby, I edited my post to say 'doesn't always work.' When it does work the light turns off, and the page remains on the screen. When I press the on switch, it goes to boot and then to library.

So far I'm coping with the problem by recharging it, but it's damn annoying. Perhaps the battery is shot and the Gen3 isn't reading the amount of charge left properly. Is that possible?

--Jan.

JanG · 09-02-2010, 08:43 AM

Forgot to say that it's always when it reads 70%.

EowynCarter · 09-03-2010, 09:32 AM

That looks a lots like the symptoms I had with my opus (when the battery was getting low, doing things like fast page turning or going to the library crashed, with diode always on) After update to 2.1, and then changing battery, problem fixed.

JanG · 09-04-2010, 03:10 AM

Quote:

Originally Posted by EowynCarter

That looks a lots like the symptoms I had with my opus (when the battery was getting low, doing things like fast page turning or going to the library crashed, with diode always on) After update to 2.1, and then changing battery, problem fixed.

So, if I need to get a new battery, do I have to buy it from Bookeen?

Is it easy to take out the battery and put a new one in? Can I do it myself or do I have to send the Gen3 back to Bookeen?

And my battery is only a little over a year old, it shouldn't be dead yet, surely?

--Jan.

EowynCarter · 09-05-2010, 05:24 AM

I think it's pretty standard. So you can probably find a replacement battery somewhere else. Though ordering to bookeen will spare you the mess of having to make sure the battery is compatible. Unless you know what you're doing, i would order the battery from bookeen, even if more expensive.

Quote:

Is it easy to take out the battery and put a new one in?

Yep. That's pretty easy.

09-02-2010, 08:15 AM	#1
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	HELP green light doesn't go off My Gen3 which has been a very well behaved device for over a year, with almost no problems, has suddenly developed an annoying habit. When the battery indicator gets to 70% and I try to turn off the reader, it switches off but the green LED stays lit. Or, it freezes on the library page. Reset doesn't always work. Now I know the battery hasn't had time to run down completely, so the 70% is probably fairly accurate. A secondary question: Must I buy a new battery from Bookeen, or can I buy any brand? Please me. If my Gen3 dies I'll be devastated. --Jan. Last edited by JanG; 09-02-2010 at 08:26 AM. Reason: missed a word, edited to insert 'always.'

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09-02-2010, 08:23 AM	#3
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	What firmware version do you have ?

09-02-2010, 08:32 AM	#4
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	I have the mobi - the most recent upgrade - can't remember the number, sorry. (1.5 or 6?) Jelby, I edited my post to say 'doesn't always work.' When it does work the light turns off, and the page remains on the screen. When I press the on switch, it goes to boot and then to library. So far I'm coping with the problem by recharging it, but it's damn annoying. Perhaps the battery is shot and the Gen3 isn't reading the amount of charge left properly. Is that possible? --Jan.

09-02-2010, 08:43 AM	#5
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	Forgot to say that it's always when it reads 70%.

09-03-2010, 09:32 AM	#6
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	That looks a lots like the symptoms I had with my opus (when the battery was getting low, doing things like fast page turning or going to the library crashed, with diode always on) After update to 2.1, and then changing battery, problem fixed.

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