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Old 12-26-2009, 10:35 AM   #16
ozone123
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Quote:
Originally Posted by daffy4u View Post
You came here and posted about the problem you are having with a purchased download you made for your Kindle. Members have provided suggestions how how to get your book back. You do not want to follow that advice. Right now you just seem to want to vent, which is fine but keep in mind whatever problem you are having it rare. If you are willing to work with Amazon it will be cleared up. The majority of us have had good or great customer service for our Kindles.

Think positively.

The reason I won't follow people's advice is because some of the advice was not relevant to the situatiuon regarding whether or not my WhisperNet was turned on or if I was too far away to get a proper signal, things like that....I believe that contacting amazon was the most logical step in reversing the problem. Randomly re-ordering a book doesn't seem to be logical, and will only add to the confusion already made worse by amazon themselves. I'd much prefer to hold on to, and wait until my credit card statement is received so that I can review it and make the correct decision. In the meantime, my book is still on my account page, no official refund has ever been received by me through an email, except when I brought up the problem of the deleted book, so I really don't know where I stand with them to date. I've given up emailing them, because it's obvious to me, that they don't read them, so maybe you've had no problems with them, but to me their customer service stinks!
Last edited by ozone123; 12-26-2009 at 10:54 AM.
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Old 12-26-2009, 10:48 AM   #17
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Quote:
Originally Posted by ozone123 View Post
The reason I won't follow people's advice is because I believe that contacting amazon was the most logical step in reversing the problem. Randomly re-ordering a book
The advice I read was to re-download if the book is still in your archive, not reorder.

Quote:
I'd much prefer to hold on to, and wait until my credit card statement is received so that I can review it and make the correct decision.
That makes perfect sense. So maybe going off to sit in a comfy chair to read while it gets sorted out would help the time pass.

Quote:
In the meantime, my book is still on my account page, no official refund has ever been received by me through an email, except when I brought up the problem of the deleted book, so I really don't know where I stand with them to date.
If you've talked to them about giving you a refund, it will take several days to process (actually longer because of the holidays).

Quote:
I've given up emailing them, because it's obvious to me, that they don't read them, so maybe you've had no problems with them, but to me their customer service stinks!
You said it yourself in your reply to PilotBOb:

Quote:
Yes, mistakes can be made, but the book still remains on my account page, so WTF, I ain't taking chances!

Other books I've purchased with them previously went without a hitch, on;y now I seem to have problems.
You've not had a problem before, which should indicate that it is not the norm. It can and will be worked out. Hang in there.
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Old 12-26-2009, 10:48 AM   #18
ozone123
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Quote:
Originally Posted by desertgrandma View Post
Is it on your Amazon account "manage your Kindle" page? Under "Manage your orders"? Even if you downloaded it from your Kindle thru whispernet, it would appear there on your download history

If so......there is no charge for re-downloading.

Or are you saying it disappeared from both your Kindle and your Amazon account page?

It's on the delivery status on my account page only now..............yes after less than 24 hours it was deleted [not by me] from the device itself.

Until the other day I noticed it was also in My Orders. I checked again yesterday and it also disappeared from there, so I don't know who's playing games there at amazon.
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Old 12-26-2009, 11:11 AM   #19
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Originally Posted by ozone123 View Post
lucky you
I take that back. I had an issue with my initial K2 but I had a replacement mailed out to me and had it the next day
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Old 12-26-2009, 01:40 PM   #20
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Most credit card companies allow online access to view charges and balances. You could perhaps check online.
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Old 12-26-2009, 03:30 PM   #21
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Quote:
Originally Posted by susan_cassidy View Post
Most credit card companies allow online access to view charges and balances. You could perhaps check online.
Apparently the OP doesn't bank online so has to wait for their CC statement.

BOb
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Old 12-26-2009, 03:32 PM   #22
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Quote:
Originally Posted by ozone123 View Post
It's on the delivery status on my account page only now..............yes after less than 24 hours it was deleted [not by me] from the device itself.

Until the other day I noticed it was also in My Orders. I checked again yesterday and it also disappeared from there, so I don't know who's playing games there at amazon.
Maybe its just me, but I'm not understanding this post at all.

Amazon doesn't "Play Games". You say you emailed them.

Have you used the "call back" feature?

You need to sign into your account, click on "contact us" and choose the "call me" button.

They call back almost instantly.
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Old 12-26-2009, 04:59 PM   #23
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This person was also posting the exact same message on Kindleboards.com. Very confusing as to what's really going on with this person, but something definitely smells funny.
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Old 12-26-2009, 05:48 PM   #24
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Quote:
Originally Posted by vaughnmr View Post
This person was also posting the exact same message on Kindleboards.com. Very confusing as to what's really going on with this person, but something definitely smells funny.
Thank you.

Interesting......
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Old 12-26-2009, 07:14 PM   #25
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Ah well, I tried to be helpful.
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Old 12-26-2009, 07:21 PM   #26
desertgrandma
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Ah well, I tried to be helpful.
as always.......
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Old 12-26-2009, 08:50 PM   #27
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Ah well, I tried to be helpful.
No good deed goes unpunished.
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Old 12-27-2009, 08:26 PM   #28
ozone123
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Apparently the OP doesn't bank online so has to wait for their CC statement.

BOb
Uh, I do my banking online, and actually did it before the internet existed, via an old 56k modem and PC software but I digress. The bank I deal with for my credit card is not the same bank I deal with for my personal accounts. The bank holding my credit card charges a fee for info over the 'phone, so I don't want to incurr additional fees.
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Old 12-27-2009, 08:41 PM   #29
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Is this the hole in the ozone layer I've heard so much about? There's a certain measure of trolliness about these posts, isn't there? It's amazing you hate Amazon.com but have no problem doing business with a bank that charges you to ask about your transactions.
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Old 12-27-2009, 08:44 PM   #30
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Originally Posted by rcuadro View Post
I take that back. I had an issue with my initial K2 but I had a replacement mailed out to me and had it the next day
Bingo!
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