How do you claim the Connect credit? - Page 2

cats · 11-15-2006, 09:29 PM

i got my reader!!! and i got my $50 credit!!! yeah

Bhist · 11-29-2006, 04:53 PM

Hi Sony Readers:

I’m new to this forum because I just bought my reader an hour ago from Borders. I found this forum last night while researching the product. I still wonder why Borders' Books is selling the Readers. Don't they realize that avid users of the Sony Reader will be buying their books from Connect?

Anyway, I noticed I didn’t have the $50 credit in my account as well. So, I sent an email to Sony support and had an answer from them in less than 10 minutes. Yes, 10 MINUTES!!

Here is what they instructed me to do, which I did and it worked perfectly. I’m now browsing books to spend the $50. Please note. This was done AFTER I registered my reader with the connect store.

“Hello,

Thank you for contacting Sony Connect! In order to receive the $50.00 credit you will need to authorize the e-Reader to your account.

I am not showing the e-Reader device authorized under the "myemailaddress" account.

Connect the device to the computer via USB. Open the e-Reader software on your computer and log into your account in the e-Books store. Click on the Account link at the top right. Click on "Manage Devices". The Reader should be listed. You can then authorize it to your account.

After the reader is authorized, the $50.00 credit should show on the account.

Sincerely,

Customer Support Representative
Sony Connect
http://www.connect.com”

Hope this helps others in the same situation.

BTW – This is a great forum. I’m glad I found it.

NatCh · 11-29-2006, 05:19 PM

Welcome, Bhist, we're glad you found it too. Excellent first post.

Fauve · 03-01-2007, 06:15 PM

I'm in the same boat as some other folks. I made an account, I authorized my PC and my Reader, but no credit.

I wonder if it is because I skipped the step to enter a credit card number? (I prefer to give that when I purchase, not before.) Everyone else who didn't get a credit in your transaction history after making an account and authorizing, did you also skip the credit card information step when you made your account?

Azayzel · 03-01-2007, 07:13 PM

I didn't enter any CC info either, though I did need to contact Sony Connect support via email for them to "research" my problem before issuing me a eCoupon for the $50 credit. The process took about 2-3 days, but was definitely worth the wait.

NormB · 03-01-2007, 07:23 PM

The following is the email text from Sony Connect that finally got me the $50 credit. This was after several emails and phone calls to SonyStyle where I purchased my reader (discussing my special case of ordering in 2006 and receiving the reader in 2007), and to Sony Connect trying to get them to talk to one another. I used the coupon code like a gift certificate. I don't remember whether I entered my credit card or not when I filled out the registration data. I did before I entered my first order because I was going a little above the $50 credit balance with the order.

From Sony Connect:
__________________
"We are sending you a coupon code for the credit of $50.

EB50F4YCZ2xxx (the last digits have been changed)
http://ebooks.connect.com/$50"
___________________
Norm

Fauve · 03-08-2007, 08:44 PM

Just a quick update to say that I did finally get my credit (as a coupon code, like NormB.) I still think the snafu was related to not giving credit card info when I signed up. And I promptly used my credit, and even though I was more or less happy with the books I bought, I still am not enjoying any of them as much as my Project Gutenberg troves.

Time to send those folks another donation.

NatCh · 03-08-2007, 08:52 PM

Good news, Fauve, glad you got it worked out.

Dave Berk · 03-15-2007, 03:33 PM

Got the reader!!!!!!!!!!!!!! Got the credit!!!!!! --- Got my Lies of locke lamora!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!

chaocai · 07-18-2007, 04:13 PM

guys,

is there a way to get the CREDIT without MANAGING DEVICE?

I am at a situation that I have not yet received my sony reader from my friend but has whatever the serial#, just don't want to connect my sony reader to someone else's PC to get the CREDIT... thanks

NatCh · 07-18-2007, 05:05 PM

Sorry, chaocai, but no. You have to physically connect the Reader to a PC that's logged into your ConnStore account -- it apparently reads something out of the Reader's electronic guts somewhere to establish its uniqueness.

MissLissa · 10-06-2007, 02:36 PM

Yet another newbie question: I don't have my reader yet, but have downloaded the Connect software to my laptop. Once I register/authorize my PRS 500 on my laptop, will I be able to load Connect to a different PC (say, my work PC), and download to my device in multiple places?

Thanks all!

NatCh · 10-06-2007, 04:13 PM

Yup, I do just that. The only caveat is that if you register a second PC on your account you take up one of your 6 registrations slots, that may or may not be a concern for you, of course.

The other thing is be sure you un-register that PC before you let them upgrade you, otherwise you'll have to call Sony and get them to turn it off for you.

Azayzel · 10-07-2007, 11:18 AM

Heheh, we have a few PC's in the house and do this same thing too (two Readers as well!). You'll just need to re-download the purchased content on the other PC you register as well.

vivek_cbe · 08-01-2008, 12:04 AM

I am in India and await my reader in a weeks time. My question is how do I claim the 100 free books offer that currently is up on the site? Do I need to get these while the reader is still in the US? Sony's T&C states that this offer is only for residents of USA. So do I ask someone in US to create the account, activate it and download the books prior to shipping to India? Also I think the reader would be physically required to authenticate the purchase.

If someone can throw some light on this, it would be really great.

Thanks in advance.

Vivek

11-29-2006, 04:53 PM	#17
Bhist Junior Member Posts: 1 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Email From Sony Support With Instructions For Credit Hi Sony Readers: I’m new to this forum because I just bought my reader an hour ago from Borders. I found this forum last night while researching the product. I still wonder why Borders' Books is selling the Readers. Don't they realize that avid users of the Sony Reader will be buying their books from Connect? Anyway, I noticed I didn’t have the $50 credit in my account as well. So, I sent an email to Sony support and had an answer from them in less than 10 minutes. Yes, 10 MINUTES!! Here is what they instructed me to do, which I did and it worked perfectly. I’m now browsing books to spend the $50. Please note. This was done AFTER I registered my reader with the connect store. “Hello, Thank you for contacting Sony Connect! In order to receive the $50.00 credit you will need to authorize the e-Reader to your account. I am not showing the e-Reader device authorized under the "myemailaddress" account. Connect the device to the computer via USB. Open the e-Reader software on your computer and log into your account in the e-Books store. Click on the Account link at the top right. Click on "Manage Devices". The Reader should be listed. You can then authorize it to your account. After the reader is authorized, the $50.00 credit should show on the account. Sincerely, Customer Support Representative Sony Connect http://www.connect.com” Hope this helps others in the same situation. BTW – This is a great forum. I’m glad I found it.

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11-15-2006, 09:29 PM	#16
cats Junior Member Posts: 6 Karma: 10 Join Date: Nov 2006 Device: TX	i got my reader!!! and i got my $50 credit!!! yeah

11-29-2006, 05:19 PM	#18
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Welcome, Bhist, we're glad you found it too. Excellent first post.

03-01-2007, 06:15 PM	#19
Fauve Member Posts: 11 Karma: 10 Join Date: Mar 2007 Device: Sony PRS-500	I'm in the same boat as some other folks. I made an account, I authorized my PC and my Reader, but no credit. I wonder if it is because I skipped the step to enter a credit card number? (I prefer to give that when I purchase, not before.) Everyone else who didn't get a credit in your transaction history after making an account and authorizing, did you also skip the credit card information step when you made your account?

03-01-2007, 07:13 PM	#20
Azayzel Cache Ninja! Posts: 643 Karma: 1002300 Join Date: Jan 2007 Location: Tokyo, Japan Device: PRS-500, HTC Shift, iPod Touch, iPaq 4150, TC1100, Panasonic WordsGear	I didn't enter any CC info either, though I did need to contact Sony Connect support via email for them to "research" my problem before issuing me a eCoupon for the $50 credit. The process took about 2-3 days, but was definitely worth the wait.

03-01-2007, 07:23 PM	#21
NormB Definately Senior Posts: 29 Karma: 10 Join Date: Dec 2006 Location: Sierra Foothills Device: eBookman,Dell Axim,PRS-500	The following is the email text from Sony Connect that finally got me the $50 credit. This was after several emails and phone calls to SonyStyle where I purchased my reader (discussing my special case of ordering in 2006 and receiving the reader in 2007), and to Sony Connect trying to get them to talk to one another. I used the coupon code like a gift certificate. I don't remember whether I entered my credit card or not when I filled out the registration data. I did before I entered my first order because I was going a little above the $50 credit balance with the order. From Sony Connect: __________________ "We are sending you a coupon code for the credit of $50. EB50F4YCZ2xxx (the last digits have been changed) http://ebooks.connect.com/$50" ___________________ Norm

03-08-2007, 08:44 PM	#22
Fauve Member Posts: 11 Karma: 10 Join Date: Mar 2007 Device: Sony PRS-500	Just a quick update to say that I did finally get my credit (as a coupon code, like NormB.) I still think the snafu was related to not giving credit card info when I signed up. And I promptly used my credit, and even though I was more or less happy with the books I bought, I still am not enjoying any of them as much as my Project Gutenberg troves. Time to send those folks another donation.

03-08-2007, 08:52 PM	#23
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Good news, Fauve, glad you got it worked out.

03-15-2007, 03:33 PM	#24
Dave Berk Fanatic Posts: 574 Karma: 138556 Join Date: May 2006 Device: PRS505	Got the reader!!!!!!!!!!!!!! Got the credit!!!!!! --- Got my Lies of locke lamora!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!

07-18-2007, 04:13 PM	#25
chaocai Junior Member Posts: 6 Karma: 10 Join Date: Jul 2007 Device: sony reader	guys, is there a way to get the CREDIT without MANAGING DEVICE? I am at a situation that I have not yet received my sony reader from my friend but has whatever the serial#, just don't want to connect my sony reader to someone else's PC to get the CREDIT... thanks

07-18-2007, 05:05 PM	#26
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Sorry, chaocai, but no. You have to physically connect the Reader to a PC that's logged into your ConnStore account -- it apparently reads something out of the Reader's electronic guts somewhere to establish its uniqueness.

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10-06-2007, 02:36 PM	#27
MissLissa Enthusiast Posts: 27 Karma: 84 Join Date: Oct 2007 Location: Southwest Device: Sony PRS 500/Palm Tungsten E2	Yet another newbie question: I don't have my reader yet, but have downloaded the Connect software to my laptop. Once I register/authorize my PRS 500 on my laptop, will I be able to load Connect to a different PC (say, my work PC), and download to my device in multiple places? Thanks all!

10-06-2007, 04:13 PM	#28
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Yup, I do just that. The only caveat is that if you register a second PC on your account you take up one of your 6 registrations slots, that may or may not be a concern for you, of course. The other thing is be sure you un-register that PC before you let them upgrade you, otherwise you'll have to call Sony and get them to turn it off for you.

10-07-2007, 11:18 AM	#29
Azayzel Cache Ninja! Posts: 643 Karma: 1002300 Join Date: Jan 2007 Location: Tokyo, Japan Device: PRS-500, HTC Shift, iPod Touch, iPaq 4150, TC1100, Panasonic WordsGear	Heheh, we have a few PC's in the house and do this same thing too (two Readers as well!). You'll just need to re-download the purchased content on the other PC you register as well.

08-01-2008, 12:04 AM	#30
vivek_cbe Member Posts: 16 Karma: 10 Join Date: Jul 2008 Device: Sony PRS-505	I am in India and await my reader in a weeks time. My question is how do I claim the 100 free books offer that currently is up on the site? Do I need to get these while the reader is still in the US? Sony's T&C states that this offer is only for residents of USA. So do I ask someone in US to create the account, activate it and download the books prior to shipping to India? Also I think the reader would be physically required to authenticate the purchase. If someone can throw some light on this, it would be really great. Thanks in advance. Vivek