Returning an E-book to Amazon

Kumabjorn · 09-13-2010, 01:48 PM

I downloaded one of the freebies that Amazon offered "The Girl on the Beach: A Bess Crawford Mystery" but not being in the US I was charged $3.44 for the download. Uopn receiving it I discovered that it was not a novel by Carles Todd but rather a short story accompanied by three excerpts from other novels by the author.
Hence, I would like to return it, but there seems to be no way of returning purchases like these. If you do that with a newspaper/magazine there is an offer of regretting the purchase and you will not be charged.

daffy4u · 09-13-2010, 01:54 PM

It's easy. Use the contact link and sign in. Under the email tab you'll see the choice "Return a book or other content or cancel subscription", select that, complete the form and click "send email". You'll receive an email informing you that the book has been returned and your account will be credited.

Kumabjorn · 09-13-2010, 02:16 PM

Couldn't find that page from either Help or Return item links.

Appreciated!

daffy4u · 09-13-2010, 02:34 PM

Quote:

Originally Posted by Kumabjorn

Couldn't find that page from either Help or Return item links.

Appreciated!

You're welcome.

The link is on the Kindle Support page. There is a yellow "contact us" link on the right side of the page.

Kumabjorn · 09-14-2010, 12:18 AM

It seems to have worked fine, got a confirmation mail from Amazon. It however states:

"Just so you know, you can return any item purchased from the Kindle Store within seven days of purchase. You can also cancel accidental purchases yourself for a short time after the order is placed. Simply select the "Purchased by Accident? Cancel this Order" option on the order confirmation page displayed on your Kindle."

I have seen this when purchasing magazines, but never when I bought a book. Does the rest of you have this option available after buying a book from Amazon?

daffy4u · 09-14-2010, 12:29 AM

Quote:

Originally Posted by Kumabjorn

It seems to have worked fine, got a confirmation mail from Amazon. It however states:

"Just so you know, you can return any item purchased from the Kindle Store within seven days of purchase. You can also cancel accidental purchases yourself for a short time after the order is placed. Simply select the "Purchased by Accident? Cancel this Order" option on the order confirmation page displayed on your Kindle."

I have seen this when purchasing magazines, but never when I bought a book. Does the rest of you have this option available after buying a book from Amazon?

Yep. If you buy from the Kindle store on your Kindle you'll see the option on the confirmation page when you buy a book. I have clicked "buy" by accident a time or two so it's come in handy.

If buying a book via computer, I use the method I just showed you. I'm not aware of another way.

BTW, I have returned a Kindle book nearly 30 days after purchase because of formatting issues. I don't think they do this regularly but once in a while it happens.

desertgrandma · 09-14-2010, 01:12 AM

Quote:

Originally Posted by daffy4u

You're welcome.

The link is on the Kindle Support page. There is a yellow "contact us" link on the right side of the page.

Thats a great link, duck. Gives FAQ's on all kindle devices plus links to their respective manuals.

Many questions could be answered simply by going there.

Shibito · 09-14-2010, 01:55 AM

It seems like it would be possible to take advantage of the 7-day return policy. Finish reading a book within 7 days and then return it. But I'm guessing they would catch on if you do it often.

TheKindleWorm · 09-14-2010, 02:06 AM

Quote:

Originally Posted by Shibito

It seems like it would be possible to take advantage of the 7-day return policy. Finish reading a book within 7 days and then return it. But I'm guessing they would catch on if you do it often.

I'm sure Amazon have a policy in place for dealing with people who try and take advantage of the returns system - I bet a flag is raised when a certain number appear on the same account and a warning email gets sent.

daffy4u · 09-14-2010, 11:08 AM

Quote:

Originally Posted by Shibito

It seems like it would be possible to take advantage of the 7-day return policy. Finish reading a book within 7 days and then return it. But I'm guessing they would catch on if you do it often.

If you do that often enough and leave a pattern, Amazon will shut down your account.

=X= · 09-14-2010, 11:44 AM

Quote:

Originally Posted by Shibito

It seems like it would be possible to take advantage of the 7-day return policy. Finish reading a book within 7 days and then return it. But I'm guessing they would catch on if you do it often.

Yes it is possible to steal and act in an unethical manner.

Amazon is the only store that allows users to return a book that was purchased without any hassle, why would anybody want to abuse the system is beyond me. It affects Amazon, other consumers, and the individual who abuses the system (Amazon has been know to disable accounts with consumers who where abusing the system.)

=X=

Oldpilot · 09-14-2010, 03:11 PM

There's a general belief among DTP publishers that if you return five books you will be shut down. I doubt it's that cut and dried (if I buy a thousand books and return five, I'm sure I'll have more slack than if I buy ten and return half of them).

Returns seem to vary hugely between authors. Mine are about 1 percent. I suspect that many or most of those are accidental purchases. (I once bought a copy of my own book: fat fingers, small iPhone. I returned it.)

Other publishers get close to 50 percent returns. One wonders if there isn't something pretty shabby about their writing / formatting / editing. Either that, or there are genre (college age porn?) that attract people looking for a free ride.

09-13-2010, 01:48 PM	#1
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Returning an E-book to Amazon I downloaded one of the freebies that Amazon offered "The Girl on the Beach: A Bess Crawford Mystery" but not being in the US I was charged $3.44 for the download. Uopn receiving it I discovered that it was not a novel by Carles Todd but rather a short story accompanied by three excerpts from other novels by the author. Hence, I would like to return it, but there seems to be no way of returning purchases like these. If you do that with a newspaper/magazine there is an offer of regretting the purchase and you will not be charged.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Why im returning the Nook...	Professorshak	Which one should I buy?	11	06-28-2010 02:52 PM
Returning to reading	melzbelz	Introduce Yourself	6	02-15-2010 10:11 AM
Thinking about returning 600 (Help?)	aeoro	Sony Reader	3	09-15-2009 08:05 PM
Who's Considering Returning Their Kindle?	radiationman	Amazon Kindle	49	03-22-2009 08:29 PM
Returning User	xianfox	Introduce Yourself	3	12-31-2008 09:14 AM

09-13-2010, 01:54 PM	#2
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	It's easy. Use the contact link and sign in. Under the email tab you'll see the choice "Return a book or other content or cancel subscription", select that, complete the form and click "send email". You'll receive an email informing you that the book has been returned and your account will be credited.

09-13-2010, 02:16 PM	#3
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Couldn't find that page from either Help or Return item links. Appreciated!

09-14-2010, 12:18 AM	#5
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	It seems to have worked fine, got a confirmation mail from Amazon. It however states: "Just so you know, you can return any item purchased from the Kindle Store within seven days of purchase. You can also cancel accidental purchases yourself for a short time after the order is placed. Simply select the "Purchased by Accident? Cancel this Order" option on the order confirmation page displayed on your Kindle." I have seen this when purchasing magazines, but never when I bought a book. Does the rest of you have this option available after buying a book from Amazon?

09-14-2010, 01:55 AM	#8
Shibito Member Posts: 14 Karma: 10 Join Date: Jul 2009 Device: none	It seems like it would be possible to take advantage of the 7-day return policy. Finish reading a book within 7 days and then return it. But I'm guessing they would catch on if you do it often.

09-14-2010, 03:11 PM	#12
Oldpilot Groupie Posts: 184 Karma: 2572 Join Date: Aug 2010 Device: Kindle	There's a general belief among DTP publishers that if you return five books you will be shut down. I doubt it's that cut and dried (if I buy a thousand books and return five, I'm sure I'll have more slack than if I buy ten and return half of them). Returns seem to vary hugely between authors. Mine are about 1 percent. I suspect that many or most of those are accidental purchases. (I once bought a copy of my own book: fat fingers, small iPhone. I returned it.) Other publishers get close to 50 percent returns. One wonders if there isn't something pretty shabby about their writing / formatting / editing. Either that, or there are genre (college age porn?) that attract people looking for a free ride.

Advert

Advert