04-17-2010, 08:51 PM | #16 | |
Groupie
Posts: 194
Karma: 2031
Join Date: Mar 2010
Location: West Australia
Device: Acer eM250 Netbook, iTouch, iRiver Story, HP TM2 Tablet
|
Quote:
Good support seems to be quite an important issue now. I've been assembling my own computers for many years now, so moving into the world of sealed iMacs, iTouches, and e-readers feels a bit odd. I'm used to being able to pull things apart and troubleshoot/fix/replace to a much greater degree. Fortunately, I've had a reasonable run so far, but it certainly makes me wary of buying anything online unless there's a well established local support and service network. I was tempted recently by another reader that seems popular at this site, but when I looked into it, their so-called Australian website was just a portal directing traffic to the US and they had no real presence here at all. They also had a 'bid your own price', ask for a discount, system on the site that they wouldn't honour when I got in touch to find out why it hadn't responded at all to a bid that was close to the listed price. They told me they had no discounts available at all, and that the bid mechanism must be a "bug"! Yeah, right.... No sale to me there. It sounds like you're at least getting some genuine assistance. It would be good to know how far they go and how well they fix it. Good luck with it. Cheers, Chris |
|
04-17-2010, 08:59 PM | #17 | |
Groupie
Posts: 194
Karma: 2031
Join Date: Mar 2010
Location: West Australia
Device: Acer eM250 Netbook, iTouch, iRiver Story, HP TM2 Tablet
|
Quote:
It certainly does look rather intriguing, and now that I know a little more about it.... I shall have to make sure I avoid retail outlets that stock them!!.... |
|
04-21-2010, 11:04 PM | #18 |
Zealot
Posts: 100
Karma: 1018
Join Date: Feb 2010
Device: enTourage eDGe
|
Another update, entourage is still working on the issue I am seeing, but they haven't seen this before, and can't re-produce it. They asked if I would be willing to RMA the unit so they can see and hopefully fix this problem.
So, the shipping box showed today, and I am boxing up my unit and sending it off. So far, the support staff gets a thumbs up. They are doing very well with this, and although I will miss my eDGe for the time (has become a daily carry item), I also understand debugging this corner cases (kind of wish I wasn't that case though ). Anyway, I will try and keep things updated as they go, but so far, issue is outstanding, but the staff at entourage are doing a great job. --Carl |
04-23-2010, 10:35 PM | #19 |
Member
Posts: 18
Karma: 10
Join Date: Jul 2009
Device: Kindle DX
|
I have some questions:
1. Can the e-ink screen show any content that is showing on LCD? That means is the e-ink is a mirror to LCD? I see the article says the e-ink can only be used for e-book reading. 2. Can I install new software? Thanks. |
04-23-2010, 10:40 PM | #20 | |
Sir Penguin of Edinburgh
Posts: 12,375
Karma: 23555235
Join Date: Apr 2007
Location: DC Metro area
Device: Shake a stick plus 1
|
Quote:
2. I answered it over here: http://www.the-digital-reader.com/20...-for-the-edge/ |
|
04-23-2010, 11:19 PM | #21 | |
Member
Posts: 18
Karma: 10
Join Date: Jul 2009
Device: Kindle DX
|
Quote:
This make me feel a little disappointed, so it means even user can install a new reading app, he still have to use LCD showing content? In my imagination, it's a computer, but it has an e-ink screen, so that user can install his favorite app rather to wait firmware update from vendor, and user can choose to use lcd or e-ink doing long time reading. Otherwise I don't know why people need to choose a simply combination of original e-ink and lcd computer while both working in their original limited way. Last edited by whitepaper; 04-23-2010 at 11:23 PM. |
|
04-24-2010, 12:40 AM | #22 |
本の虫
Posts: 242
Karma: 344
Join Date: May 2008
Location: USA
Device: Kindle3, DXG, Fire · iPad, iPod
|
These videos from enTourage explain and demonstrate most of the features unique to the eDGe. They're very well done.
|
04-25-2010, 09:07 PM | #24 |
Gadget Freak
Posts: 1,169
Karma: 1043832
Join Date: Nov 2007
Location: US
Device: EE, Note 8
|
The developer SDK has not yet been released. When it is most anything is possible.
Might also ask on the eDGe's forum; http://www.entourageedge.com/forums/content.php Gunner... |
04-28-2010, 11:34 AM | #25 |
Zealot
Posts: 100
Karma: 1018
Join Date: Feb 2010
Device: enTourage eDGe
|
OK, should be the final update. Got my eDGe back from enTourage, and they got the problem solved. They did this very quickly, I shipped it to them Fri, had it back Tues.
From communication with them, they found an issue they didn't know, and have a solution for it. I think this is a corner case, but it sounds like they have plans to check for this in future releases, and keep it from happening to others, so over all, a very good ending. The good news is, I have my eDGe back, and can go on using it as I have grown accustomed to!! --Carl |
05-01-2010, 12:17 PM | #26 |
Gadget Freak
Posts: 1,169
Karma: 1043832
Join Date: Nov 2007
Location: US
Device: EE, Note 8
|
|
05-07-2010, 08:14 PM | #27 | |
Zealot
Posts: 100
Karma: 1018
Join Date: Feb 2010
Device: enTourage eDGe
|
Yep, it was a file system issue. They fixed this and had it back to me very fast. I am very happy with the support I received. From the e-mail I got from entourage support:
Quote:
|
|
05-07-2010, 09:21 PM | #28 | |
本の虫
Posts: 242
Karma: 344
Join Date: May 2008
Location: USA
Device: Kindle3, DXG, Fire · iPad, iPod
|
Quote:
|
|
05-08-2010, 09:59 AM | #29 |
Gadget Freak
Posts: 1,169
Karma: 1043832
Join Date: Nov 2007
Location: US
Device: EE, Note 8
|
|
05-14-2010, 09:07 PM | #30 |
Zealot
Posts: 100
Karma: 1018
Join Date: Feb 2010
Device: enTourage eDGe
|
I didn't notice the update. Guess I should check a little more often
Yeah, I always think the thing that makes a good company is how they treat users when things go a little wrong, enTourage did a good job here. --Carl |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
PC Mag: Entourage Edge Review | kjk | Android Devices | 14 | 07-05-2010 10:01 PM |
CNet's enTourage eDGE review | andrys | News | 9 | 03-16-2010 08:13 AM |
Entourage eDGe review by Laptop magazine | soilwork | enTourage eDGe | 1 | 03-05-2010 07:33 PM |
Entourage eDGe - PDF Usage Review | paulckennedy | enTourage eDGe | 24 | 03-03-2010 10:39 PM |
Entourage eDGe - Unboxing Review | paulckennedy | enTourage eDGe | 5 | 03-01-2010 10:34 AM |