My replacement PW overview - Page 12

techiegirl · 10-09-2012, 02:13 PM

Quote:

Originally Posted by jswinden

Sadly yes!

I was afraid of that. I'm getting my replacement today. If it's just as bad as the original, I'm going to return both. Unfortunately I don't have my KT anymore.

AnemicOak · 10-09-2012, 02:17 PM

Quote:

Originally Posted by jswinden

Here is a photo of my replacement PW form a few minutes ago. You can see how it is getting bad.

Not good.

I guess if it was me I'd be done with the PW after that, are you going to send it back? Try for another replacement?

Trauma Doll · 10-09-2012, 02:22 PM

Question: My original PW order (the one I paid for) has disappeared from my order history. If I click on the order link in the original email confirmation, it takes me to the generic "My orders" page. I only have the REPLACEMENT order listed, which of course cost $0.00. If I decide to call it on this whole stupid thing, anyone know what the process will be to get my actual money back?

Maybe my original order will re-appear once I ship back the original faulty unit.

jswinden · 10-09-2012, 02:23 PM

Quote:

Originally Posted by Trauma Doll

Ugh. That's awful.

I'm shipping back PW #1 this week, will give PW #2 a few days to see if it develops any more blotches or weirdness, or if I can't live with the shadowing it has, or if Amazon comes out with a statement or anything. I'm getting to the end of my willingness to invest time and angst into this situation, though, so I won't be trying for any more replacements.

I'd encourage those of you with multiple bad units to contact the tech news outlet of your choice (Engadget/Gizmodo/etc), and to post the pics to Amazon's customer images for the product. I know there is a certain segment of internet posters who think this is all an overreaction, but if I was a new, uninformed buyer informing myself, I would very much appreciate having this info available. (And if I had waited a week, wouldn't have bothered buying one.)

Ditto! [Color effect added to simulate PW screen.

]

Quote:

Originally Posted by techiegirl

I was afraid of that. I'm getting my replacement today. If it's just as bad as the original, I'm going to return both. Unfortunately I don't have my KT anymore.

Thankfully I kept my Touch as it looks like it is time to be done with the PW.

Blossom · 10-09-2012, 02:24 PM

Quote:

Originally Posted by jswinden

Speaking of marketing BS, this is on the Paperwhite page at Amazon.

Yeah that is definitely Photoshopped!!

I have to say though the K4S in that pic looks exactly like mine. Shades and all.

sparklemotion · 10-09-2012, 02:26 PM

Quote:

Originally Posted by Trauma Doll

Question: My original PW order (the one I paid for) has disappeared from my order history. If I click on the order link in the original email confirmation, it takes me to the generic "My orders" page. I only have the REPLACEMENT order listed, which of course cost $0.00. If I decide to call it on this whole stupid thing, anyone know what the process will be to get my actual money back?

Maybe my original order will re-appear once I ship back the original faulty unit.

When did you order your original PW? If you ordered if back in September it might not be showing since it only shows orders in the last 30 days by default. If you change it to show orders further back, is it still not listed?

I wouldn't worry about it either way really, it's won't be a problem getting a refund, they'll know you ordered it.

jswinden · 10-09-2012, 02:28 PM

Quote:

Originally Posted by sparklemotion

When did you order your original PW? If you ordered if back in September it might not be showing since it only shows orders in the last 30 days by default. If you change it to show orders further back, is it still not listed?

I wouldn't worry about it either way really, it's won't be a problem getting a refund, they'll know you ordered it.

Good point. Mine wasn't showing either since I ordered on Sept 8, but it shows when I display orders for the past 6 months.

Trauma Doll · 10-09-2012, 02:30 PM

Quote:

Originally Posted by sparklemotion

When did you order your original PW? If you ordered if back in September it might not be showing since it only shows orders in the last 30 days by default. If you change it to show orders further back, is it still not listed?

I wouldn't worry about it either way really, it's won't be a problem getting a refund, they'll know you ordered it.

Er, yes, you're right on both counts.

Quote:

Originally Posted by jswinden

Ditto! [Color effect added to simulate PW screen.

]

Hah!

My PW#1 has sort of a smooth "C"-shaped cloud of blue from bottom to top, with pink around it. PW#2's more defining artifact is a pink shape that reminds of the Mississippi river surrounding New Orleans. Or possibly an intestine. In the interest of fair reporting, though, the light must be all the way up on PW#2 to see it, at least while sitting in my office.

Helgetus · 10-09-2012, 02:53 PM

I read on Amazon.com that one who gave 1 star gave 4 or rather wanted to give 4.5 stars (which is not possible) after he updated the firmware.
My question to the PW owners, what firmware do you have currently installed? Are the issues you are having firmware related rather than hardware?

ultimatejimmy · 10-09-2012, 03:00 PM

Quote:

Originally Posted by Helgetus

I read on Amazon.com that one who gave 1 star gave 4 or rather wanted to give 4.5 stars (which is not possible) after he updated the firmware.
My question to the PW owners, what firmware do you have currently installed? Are the issues you are having firmware related rather than hardware?

It doesn't look like there is updated firmware for the PW yet on Amazon.com. Unless they only pushed it out to some users and didn't post for manual download....

Trauma Doll · 10-09-2012, 03:01 PM

Quote:

Originally Posted by Helgetus

I read on Amazon.com that one who gave 1 star gave 4 or rather wanted to give 4.5 stars (which is not possible) after he updated the firmware.
My question to the PW owners, what firmware do you have currently installed? Are the issues you are having firmware related rather than hardware?

EDIT: My color-blobby unit is 5.2.0. So is my less-color-blobby one. I'm sure my issues are hardware but I'd certainly try new firmware. I assumed it's pushed, though, it's not like we can force it?

Helgetus · 10-09-2012, 03:05 PM

I found a review on amazon.com under 1 star reviews. When you scroll down to the only 4 star review (in the 1 star section) by "whositwhatsit". He/she states that afer the update the blotches are gone. So I thought there is an update.

Edit: I can not check for updates because it does not show a paperwhite in my section since my registration is with a German address ... and I can not buy a PW ...

Edit #2: maybe you can check in your kindle account and search for kindle updates ...

jswinden · 10-09-2012, 03:07 PM

Quote:

Originally Posted by Trauma Doll

EDIT: My color-blobby unit is 5.2.0. So is my less-color-blobby one. I'm sure my issues are hardware but I'd certainly try new firmware. I assumed it's pushed, though, it's not like we can force it?

There is a page where they post it but I would have to hunt for it. They rarely post it very quickly. Quite often no one knows a FW update exists until Kindles start updating, then we go looking to see. Amazon rarely gives much explanation for the FW updates other than some very generic statement.

But in this case I've heard nothing about an update and doubt seriously that there has been one. The bozos on the Amazon forum are more often confused than informed.

ultimatejimmy · 10-09-2012, 03:10 PM

Quote:

Originally Posted by jswinden

There is a page where they post it but I would have to hunt for it. They rarely post it very quickly. Quite often no one knows a FW update exists until Kindles start updating, then we go looking to see. Amazon rarely gives much explanation for the FW updates other than some very generic statement.

But in this case I've heard nothing about an update and doubt seriously that there has been one. The bozos on the Amazon forum are more often confused than informed.

The link is here: http://www.amazon.com/gp/help/custom...deId=200529680

They don't have an area for PW updates yet so I doubt it exists.

Trauma Doll · 10-09-2012, 03:10 PM

If you guys mean this page:

http://www.amazon.com/gp/help/custom...deId=200529680

...Paperwhite doesn't seem to be there yet at all.

(jinx post above)

10-09-2012, 03:05 PM	#177
Helgetus Zealot Posts: 107 Karma: 172 Join Date: Sep 2010 Location: Germany Device: PW1, PW2, KB3G, Sony PRS-T3	I found a review on amazon.com under 1 star reviews. When you scroll down to the only 4 star review (in the 1 star section) by "whositwhatsit". He/she states that afer the update the blotches are gone. So I thought there is an update. Edit: I can not check for updates because it does not show a paperwhite in my section since my registration is with a German address ... and I can not buy a PW ... Edit #2: maybe you can check in your kindle account and search for kindle updates ... Last edited by Helgetus; 10-09-2012 at 03:08 PM.

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10-09-2012, 02:22 PM	#168
Trauma Doll Addict Posts: 219 Karma: 1009108 Join Date: Dec 2008 Device: Gave up on PW. Using Kindle Keyboard.	Question: My original PW order (the one I paid for) has disappeared from my order history. If I click on the order link in the original email confirmation, it takes me to the generic "My orders" page. I only have the REPLACEMENT order listed, which of course cost $0.00. If I decide to call it on this whole stupid thing, anyone know what the process will be to get my actual money back? Maybe my original order will re-appear once I ship back the original faulty unit.

10-09-2012, 02:53 PM	#174
Helgetus Zealot Posts: 107 Karma: 172 Join Date: Sep 2010 Location: Germany Device: PW1, PW2, KB3G, Sony PRS-T3	I read on Amazon.com that one who gave 1 star gave 4 or rather wanted to give 4.5 stars (which is not possible) after he updated the firmware. My question to the PW owners, what firmware do you have currently installed? Are the issues you are having firmware related rather than hardware?

10-09-2012, 03:10 PM	#180
Trauma Doll Addict Posts: 219 Karma: 1009108 Join Date: Dec 2008 Device: Gave up on PW. Using Kindle Keyboard.	If you guys mean this page: http://www.amazon.com/gp/help/custom...deId=200529680 ...Paperwhite doesn't seem to be there yet at all. (jinx post above)

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