Error registering a second PC

dreeds · 12-29-2006, 02:39 PM

I am trying to register a second PC so we can download books at home. I get the message:

"There was an problem authorizing/de-authorizing your device. Please contact CONNECT Customer Service to resolve this issue.
Error code 3-048"

I've been in contact with Sony support but so far their suggestions have not resolved the problem. Has anyone else seen this?

NatCh · 12-29-2006, 04:44 PM

I saw it with registering a Reader, but a hard reset fixed it. For the PC ... I guess you might try re-installing the Connect Software. Beyond that, I can't think of anything.

cmumford · 12-29-2006, 04:59 PM

What version of the OS?

NatCh · 12-29-2006, 05:05 PM

Has to be WinXP -- Connect won't install on anything else presently. But I guess if dreeds is running parallels or some such, then it might make a difference ... but he did say 'PC' so, it's probably WinXP.

dreeds · 12-29-2006, 05:07 PM

I'm running XP SP1. I asked Sony if SP2 was required but they didn't respond to that question.

dreeds · 12-30-2006, 02:25 PM

I was able to resolve this. The second PC was on a small home network and connecting to the internet with internet connection sharing. Once I switched it so that it was dialing out directly (yes I have no high-speed connection), it worked fine.

12-29-2006, 02:39 PM	#1
dreeds Junior Member Posts: 4 Karma: 10 Join Date: Dec 2006 Device: Sony Reader	Error registering a second PC I am trying to register a second PC so we can download books at home. I get the message: "There was an problem authorizing/de-authorizing your device. Please contact CONNECT Customer Service to resolve this issue. Error code 3-048" I've been in contact with Sony support but so far their suggestions have not resolved the problem. Has anyone else seen this?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Registering the Kindle outside the US	LaniM	Amazon Kindle	16	01-17-2014 01:58 PM
Registering Kindle without wireless	Bjorn	Amazon Kindle	19	02-02-2010 01:11 PM
Registering the DX in Canada	Percyiris	Amazon Kindle	1	11-22-2009 05:48 PM
Re-Registering a RocketEbook	jerryprism	Legacy E-Book Devices	2	11-02-2009 10:35 AM
Registering for Sony Bookstore when outside the US	bavardage	Sony Reader	6	10-08-2009 08:27 AM

12-29-2006, 04:44 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I saw it with registering a Reader, but a hard reset fixed it. For the PC ... I guess you might try re-installing the Connect Software. Beyond that, I can't think of anything.

12-29-2006, 04:59 PM	#3
cmumford Connoisseur Posts: 69 Karma: 34 Join Date: Dec 2006 Location: Dallas, TX Device: PRS-500	What version of the OS?

12-29-2006, 05:05 PM	#4
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Has to be WinXP -- Connect won't install on anything else presently. But I guess if dreeds is running parallels or some such, then it might make a difference ... but he did say 'PC' so, it's probably WinXP.

12-29-2006, 05:07 PM	#5
dreeds Junior Member Posts: 4 Karma: 10 Join Date: Dec 2006 Device: Sony Reader	I'm running XP SP1. I asked Sony if SP2 was required but they didn't respond to that question.

12-30-2006, 02:25 PM	#6
dreeds Junior Member Posts: 4 Karma: 10 Join Date: Dec 2006 Device: Sony Reader	I was able to resolve this. The second PC was on a small home network and connecting to the internet with internet connection sharing. Once I switched it so that it was dialing out directly (yes I have no high-speed connection), it worked fine.