01-20-2011, 09:37 AM | #1 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2010
Device: Nook Simple Touch (unrooted)
|
Adobe Digital Editions--Aaaarrrr!
Well, thanks to Adobe's ineptitude, the ebook reader world has potentially lost a very lucrative customer. TWGW (The World's Greatest Wife) has sworn off e-reading entirely because of a glitch in the Adobe DRM. She bought a book last night from the Kobo site. It was an Adobe Digital Editions ePub. Well, she went to download the file and when ADE came up, it asked her to activate her computer (like it has every time she's opened the program)--so she typed in her adobeID and password...
"Too many activations" So now, we have to submit a trouble ticket to Adobe and ask them to reset her activations. That will allow her to get the book, but after she logs into the program 5 or 6 times, she's just going to get locked out again. I've searched the web and the only discussion I can find of this same issue had its last post over a year ago. The only solution I've seen thus far is advice from a senior adobe tech saying "create a new user account and reinstall ADE under that user name." ಠ_ಠ I really despise DRM. It's stuff like this that makes honest people into pirates. |
01-20-2011, 10:44 AM | #2 |
Tea Enthusiast
Posts: 8,554
Karma: 75384937
Join Date: Jul 2010
Location: Somewhere in the USA
Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2
|
Or they buy a Kindle or Nook. I don't think that the Nook needs a special program to read books purchased from BN. You still need ADE to read books from Sony and Kobo.
I know the Kindle does not need a special program. All you need is for the device to be registered to the account and you have access to all of the ebooks in the archive. I say this because this is the second ADE topic I have seen this week with someone having this problem. Based on responses in there it seems that this is a fairly common problem. One posted did say that it worked best to use the web form to report your problem. She/he had a much faster turn around then the folks who were calling and emailing. How do the 950 and Kobo Wireless handle the ADE issues? Since the books can be sent from the cloud, there is no ADE account to log into to download. Is the account loaded directly on the device? |
Advert | |
|
01-20-2011, 11:01 AM | #3 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2010
Device: Nook Simple Touch (unrooted)
|
Yeah, my google searches reveal that this is a problem that's been around pretty much since ADE began and there still doesn't seem to be a legitimate fix for it. It's quite frustrating.
I personally hadn't run into the problem before because I'm pretty strictly a free-reads kind of guy (read as "cheap") and get most of my stuff from manybooks and project gutenberg, etc. But the wife likes a bit of contemporary reading. We both avoided buying one of the "Big Three" readers because of varying issues, but problems like this which affect any e-reader seem to be engineered precisely to discourage the growth of the e-book market. |
01-20-2011, 11:32 AM | #4 |
Newbie E-Reader
Posts: 37
Karma: 54
Join Date: Jan 2011
Device: Velocity Cruz ((r101)
|
This may help- if you have ADE installed on a windows computer, open up ADE, then hit the keys CTRL+SHIFT+D. This should de-authorize that computer's ADE, and hopefully free up your wife's Reader.
If there was an authorized reader that was lost/stolen/replaced, I wouldn't know what to do. I'm new to e-readers; that's why I joined this forum. I found the fix to deauthorize ADE when I had too many activations on various computers. Hope this works for you. |
01-20-2011, 11:45 AM | #5 | |
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
Quote:
Kobo : not available in France Kindle : no books in French. I'll take ADE crap over kindle crap anytime. |
|
Advert | |
|
01-20-2011, 11:56 AM | #6 |
Reading is sexy
Posts: 1,303
Karma: 544517
Join Date: Apr 2009
Device: none
|
|
01-20-2011, 12:01 PM | #7 |
Teacher/Novelist
Posts: 632
Karma: 2274466
Join Date: May 2008
Location: Nevada
Device: Nook STR, iPad
|
There's a glitch somewhere. Each computer should only have to be authorized once. Fortunately Adobe DRM is not too difficult to strip.
|
01-20-2011, 12:06 PM | #8 | |
Member
Posts: 15
Karma: 10
Join Date: Oct 2010
Device: Nook Simple Touch (unrooted)
|
Quote:
I take issue with the fact that my wife's computer isn't the only computer out there having this issue, and so far (after going on 2 years) there still isn't a sensible fix for this. |
|
01-20-2011, 12:27 PM | #9 | |
Newbie E-Reader
Posts: 37
Karma: 54
Join Date: Jan 2011
Device: Velocity Cruz ((r101)
|
Quote:
On my netbook, I was able to receive the "digital ticket file" an .ascm file through my browser from my public library. Then, when attempting to "open (download the book)" through ADE, I received an "Adapt_10" error of some kind. Through much googling, I found that it was some type of problem possibly on Adobe's end where they couldn't authenticate my netbook. The other possibility was my firewall was blocking the server. I disabled the firewall, but, still no go. I was able to download the book onto my desktop, but that kind of defeated the purpose of having a portable reader. So I ended up buying a Cruz reader that thankfully had no problems being authenticated with the Adobe digital ID I have. One possible work-around suggested by a member in a reader forum with a similar problem was to go to a public hotspot like McDonald's or Starbucks. I never tried that, but maybe your wife could. Just tossing out ideas here. Edit: Another fix suggested by Adobe was to uninstall, then reinstall ADE. If your wife's e-reader is something else, maybe a reinstallation or upgrade will help? |
|
01-20-2011, 12:53 PM | #10 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2010
Device: Nook Simple Touch (unrooted)
|
If we uninstall, will she lose access to the books she's already downloaded but hasn't de-DRM'd?
|
01-20-2011, 02:24 PM | #11 |
Wizard
Posts: 2,806
Karma: 13500000
Join Date: Nov 2009
Location: Portland, OR
Device: Boox PB360 etc etc etc
|
her computer has never been authorized/activated correctly. You only have to authorize/activate an individual computer 1 time. Not every time you open the ADE program.
Running out of activations is somewhat common because some companies firmware updates look like new devices to ADE and if you go through multiple devices . However running out of activations for the PC itself is not usual. Put in the web case and they will get that squared away. What you should probably do is de-authorise everything, uninstall the program, download the newest version , re-install and then go through the activation process. That may sound like allot of work but really its not and it should resolve the issue. Sounds like there was just a glitch during install. Any books on the device of course will remain readable. Once you reinstall the books with drm on the computer will still be seen by the new ADE. The files themselves will still be available in the Digital Editions folder in t he mean time if you wanted to get at them for other purposes. |
01-20-2011, 02:29 PM | #12 |
Wizard
Posts: 2,806
Karma: 13500000
Join Date: Nov 2009
Location: Portland, OR
Device: Boox PB360 etc etc etc
|
the other thread https://www.mobileread.com/forums/sho...d.php?t=117023 i posted a tip in there for web cases
|
01-20-2011, 02:37 PM | #13 |
Grand Sorcerer
Posts: 7,345
Karma: 52398889
Join Date: Oct 2010
Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip
|
|
01-20-2011, 02:38 PM | #14 | |
Guru
Posts: 704
Karma: 1622328
Join Date: Dec 2010
Location: USA
Device: Kindle Oasis, OnePlus Nord
|
Quote:
Having had nothing actually go wrong with ADE I can't share in your grief. On the other hoof, I CAN say that ADE feels like the definition of fragile in the software world. In addition, the entire concept they are working with feels less than perfectly thought out and ultimately inadequate. (That must suck!) Sony's software is also fragile. Kobo/Border's software is also fragile (and hopelessly redundant). calibre is ssllooww (on every computer I have tried it on, which is only three so I may just be unlucky). Good software is hard to write, apparently. |
|
01-20-2011, 02:40 PM | #15 | |
Newbie E-Reader
Posts: 37
Karma: 54
Join Date: Jan 2011
Device: Velocity Cruz ((r101)
|
Quote:
If you're asking if you uninstall, then reinstall, I'm sorry, but I don't know. I kind of understand how it works with a pc, but I'm feeling my way around with a reader myself. I just found I was locked out of my ADE on my work computer with a "too many activations" error message, but I have the .acsm "ticket" still. I'm guessing if you uninstall, then reinstall the ADE, you should still have the .ascm file residing somewhere on the reader, but I can't say that with 100 % certainty. And there's no guarantee that an uninstall/reinstall will work either, as that didn't work for me on my netbook. Edit: Sorry, this is all apparently happening on your wife's computer, I take it. I was assuming this was happening on an e-reader (new here, so I have e-readers on the mind). Here's a link to Adobe that may speed up the process. I just noticed in your original post that you said your wife had to activate her computer "every time"- http://kb2.adobe.com/cps/405/kb405200.html Last edited by Killing Floor; 01-20-2011 at 02:53 PM. |
|
Tags |
ade, drm |
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Downloading Adobe Ebook pdf files crashes Adobe Digital Editions .... | Zevs | Sony Reader | 2 | 09-17-2010 12:25 PM |
New verions of Adobe Digital Editions - Digital Editions 1.7.2 | kennyc | ePub | 0 | 02-12-2010 06:21 AM |
Classic Adobe Digital Editions 1.7.2 | jrb028 | Barnes & Noble NOOK | 1 | 02-03-2010 10:22 AM |
Adobe has new hope for e-books with Adobe Digital Editions | Alexander Turcic | News | 82 | 01-05-2010 07:14 PM |
Adobe Digital Editions | igsy | Sony Reader | 4 | 09-24-2009 08:52 AM |