Glo Glo freezes when 2.4.0 f/w download hits 100%?!?

justywusty · 02-18-2013, 09:25 AM

I've tried 3x now and as soon as the download progress for the latest firmware hits 100%, my Glo freezes and the only thing that fixes it is doing a reset using the pin button on the bottom.

Any suggestions???

jackastor · 02-18-2013, 02:47 PM

Quote:

Originally Posted by justywusty

I've tried 3x now and as soon as the download progress for the latest firmware hits 100%, my Glo freezes and the only thing that fixes it is doing a reset using the pin button on the bottom.

Any suggestions???

You could go to the developers section and manually download the firmware.. The other option is to reset the device with the pin hole method at the bottom of the Glo lower left corner... This method will not erase your library. Then connect again and download the firmware or you could connect to the desktop software allow it to download the firmware. Doing a master reset will erase all content located in the main memory of the device... Books on the sd card will be intact but will be reproccessed into the Glo once the card is reinserted.

Good luck

TechniSol · 02-18-2013, 05:59 PM

How long are you waiting? My Touch(still can't get it for my Glo) froze at 100% on download for a minute or two, maybe longer, before the message popped up. I just assumed a checksum or the like was being calculated before the system would offer the option of installing the new firmware and waited.

lollazzo · 02-21-2013, 02:14 AM

Quote:

Originally Posted by jackastor

You could go to the developers section and manually download the firmware.. The other option is to reset the device with the pin hole method at the bottom of the Glo lower left corner... This method will not erase your library. Then connect again and download the firmware or you could connect to the desktop software allow it to download the firmware. Doing a master reset will erase all content located in the main memory of the device... Books on the sd card will be intact but will be reproccessed into the Glo once the card is reinserted.

Good luck

tnx friend, I reset my kobo with pin hole method.

Is necessary a master reset?

davidfor · 02-21-2013, 04:59 AM

Quote:

Originally Posted by lollazzo

tnx friend, I reset my kobo with pin hole method.

Is necessary a master reset?

Probably not. You should only do a factory reset if nothing else works. Or for some other reason you want a completely clean device. If the pin-hole reset gets it started again, that should be enough.

jackastor · 02-21-2013, 07:11 AM

Quote:

Originally Posted by davidfor

Probably not. You should only do a factory reset if nothing else works. Or for some other reason you want a completely clean device. If the pin-hole reset gets it started again, that should be enough.

David is correct, A master reset is only neccesary if the pin hole reset does not work. Again a master reset will erase all books in main memory of the device but not on the sd card. Only use this as a last resort and be prepared to reload all books in main memory. Also if you do a master reset, remove the sd card if you use one so that the device is a clean slate. Once the firmware is updated you can reinsert the sd card to process your books on that card.

Good luck

Jack

goesta · 02-21-2013, 07:47 AM

Yeah, mine is currently stuck (?) during the update, with a black rectangle covering the top part of the screen, where I would otherwise be able to read off the download and install progress. Gonna wait a few minutes to see what happens.

ED.: sorry, relevant further detail, since I did finally manage to get it to work:

(I'm on Mac OS 10.7, my Kobo Glo

First attempt: WIFI:

1. turned on WIFI on Glo, tapped "Sync" icon.
2. Saw message that software is downloading.
3. Now see "echo" of text "downloading software 100%" within black rectangle.
4. Kobo wouldn't respond to touch or power button, so restarted using pinhole.

Second attempt: Kobo Desktop:

5. Connected Glo to Mac via USB, opened Kobo desktop, which prompted to download update of desktop app.
6. Installed desktop update (i.e. replaced app with that from disk image)
7. Restarted Kobo desktop, waited for automatic sync of library.
8. Can't find any option for desktop software to download & install firmware. Nothing except eject the device. Hmm. Maybe this only works under Windows. Bummer.

third attempt:

9. Downloaded .zip file from Developers' corner (here)
10. Unzipped archive & copied contents to Glo root directory.
11. Ejected Glo from Mac, powered Glo off and on again.
12. Didn't update anything. Nothing happened. Glo works, but still on 2.3.1
13.

14. Plugged Glo back into Mac to check data on root. Yeah, it's there.
15. Ejected Glo, turned it off & ejected external SD card for good measure, turned it on again. Still 2.3.1.

fourth attempt: WIFI sync #2:

16. Attempt sync (again) via WIFI.
17. Downloads & prompts to "install now?"

18. Updating - Mise à jour - Aktualisiere - (&c.) ...
19. Gosh, it worked.

Can't explain it, though. Either the fact of the external SD card being in the first (WIFI) try and out the second; or that this was the first ever update of my unit's firmware (was it? Or did it update when I unboxed it? Not sure) and something was wonky; or (totally illogical) the presence of the (apparently useless) sideloaded firmware helped somehow???

Anyway, my recommendation for now, at least if you're on Mac, is to keep trying to update the Glo directly via WIFI, since that in any case seems to be the only method that works at all (unless I made a dumb mistake while sideloading the firmware).

Cheers.

MikeB1972 · 02-21-2013, 08:26 AM

I do a factory reset with each firmware - the device always seems a bit flaky if I dont.
Synching up everything again is simple enough and doesn't take too long.

Uschiekid · 02-21-2013, 09:41 AM

Quote:

Originally Posted by goesta

Can't explain it, though. Either the fact of the external SD card being in the first (WIFI) try and out the second; or that this was the first ever update of my unit's firmware (was it? Or did it update when I unboxed it? Not sure) and something was wonky; or (totally illogical) the presence of the (apparently useless) sideloaded firmware helped somehow???
Cheers.

don't know why either, but it isn't based on the sd card....every firmware update didn't work 1st dl by wifi and did the 2nd dl by wifi for me....it always locks up after the 1st dl and doesn't the 2nd time....

goesta · 02-21-2013, 09:48 AM

Ok, thanks for confirming the pattern! If it usually/always works second time, that's great to know.

Oh, except, apparently that wasn't justywusty's experience. @justywusty Did you get it to work in the end?

RareBird · 02-21-2013, 03:46 PM

When I updated my touch it went off without a hitch. However when I updated my wife's glo and my aunt's touch both froze on the first attempt and required a pinhole reset. The second attempt on both worked fine.

jclim00 · 02-21-2013, 03:52 PM

Not sure if it makes a difference, but my update failed when I wifi synced while reading a book, and it went through when updating from the home screen.

DNSB · 02-21-2013, 04:07 PM

Quote:

Originally Posted by goesta

Yeah, mine is currently stuck (?) during the update, with a black rectangle covering the top part of the screen, where I would otherwise be able to read off the download and install progress. Gonna wait a few minutes to see what happens.

... deleted text ...
10. Unzipped archive & copied contents to Glo root directory.

... deleted text ...

Anyway, my recommendation for now, at least if you're on Mac, is to keep trying to update the Glo directly via WIFI, since that in any case seems to be the only method that works at all (unless I made a dumb mistake while sideloading the firmware).

Cheers.

The firmware upgrade should have been copied into the .kobo directory located in the root of the Kobo's internal storage and not directly into the root. The fun on a Macintosh is that it hides folders with names starting with a . so you need to jump through some hoops to locate the folder.

You can check the URL below for a bit of help:

http://support.apple.com/kb/ta20623?viewlocale=en_us

Regards,
David

PeterT · 02-21-2013, 04:18 PM

It's funny.... I tend to do a lot of the file manipulation on my Kobo from the Windows command line. I often wonder why Mac users don't do this as well; a simple "cd .kobo" will work regardless of the directory being hidden, or a "cp some_file .kobo"

murg · 02-21-2013, 05:44 PM

It looks like Kobo has issued new firmware packages for 2.4.0.

Presumably, it will fix this problem.

02-18-2013, 09:25 AM	#1
justywusty Enthusiast Posts: 31 Karma: 68778 Join Date: Oct 2011 Device: kobo touch	Glo freezes when 2.4.0 f/w download hits 100%?!? I've tried 3x now and as soon as the download progress for the latest firmware hits 100%, my Glo freezes and the only thing that fixes it is doing a reset using the pin button on the bottom. Any suggestions???

02-18-2013, 05:59 PM	#3
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	How long are you waiting? My Touch(still can't get it for my Glo) froze at 100% on download for a minute or two, maybe longer, before the message popped up. I just assumed a checksum or the like was being calculated before the system would offer the option of installing the new firmware and waited. Last edited by TechniSol; 02-18-2013 at 06:14 PM.

02-21-2013, 07:47 AM	#7
goesta Member Posts: 18 Karma: 5396 Join Date: Jan 2013 Location: Berlin Device: Kobo Glo	Yeah, mine is currently stuck (?) during the update, with a black rectangle covering the top part of the screen, where I would otherwise be able to read off the download and install progress. Gonna wait a few minutes to see what happens. ED.: sorry, relevant further detail, since I did finally manage to get it to work: (I'm on Mac OS 10.7, my Kobo Glo First attempt: WIFI: 1. turned on WIFI on Glo, tapped "Sync" icon. 2. Saw message that software is downloading. 3. Now see "echo" of text "downloading software 100%" within black rectangle. 4. Kobo wouldn't respond to touch or power button, so restarted using pinhole. Second attempt: Kobo Desktop: 5. Connected Glo to Mac via USB, opened Kobo desktop, which prompted to download update of desktop app. 6. Installed desktop update (i.e. replaced app with that from disk image) 7. Restarted Kobo desktop, waited for automatic sync of library. 8. Can't find any option for desktop software to download & install firmware. Nothing except eject the device. Hmm. Maybe this only works under Windows. Bummer. third attempt: 9. Downloaded .zip file from Developers' corner (here) 10. Unzipped archive & copied contents to Glo root directory. 11. Ejected Glo from Mac, powered Glo off and on again. 12. Didn't update anything. Nothing happened. Glo works, but still on 2.3.1 13. 14. Plugged Glo back into Mac to check data on root. Yeah, it's there. 15. Ejected Glo, turned it off & ejected external SD card for good measure, turned it on again. Still 2.3.1. fourth attempt: WIFI sync #2: 16. Attempt sync (again) via WIFI. 17. Downloads & prompts to "install now?" 18. Updating - Mise à jour - Aktualisiere - (&c.) ... 19. Gosh, it worked. Can't explain it, though. Either the fact of the external SD card being in the first (WIFI) try and out the second; or that this was the first ever update of my unit's firmware (was it? Or did it update when I unboxed it? Not sure) and something was wonky; or (totally illogical) the presence of the (apparently useless) sideloaded firmware helped somehow??? Anyway, my recommendation for now, at least if you're on Mac, is to keep trying to update the Glo directly via WIFI, since that in any case seems to be the only method that works at all (unless I made a dumb mistake while sideloading the firmware). Cheers. Last edited by goesta; 02-21-2013 at 08:40 AM.

02-21-2013, 09:48 AM	#10
goesta Member Posts: 18 Karma: 5396 Join Date: Jan 2013 Location: Berlin Device: Kobo Glo	Ok, thanks for confirming the pattern! If it usually/always works second time, that's great to know. Oh, except, apparently that wasn't justywusty's experience. @justywusty Did you get it to work in the end? Last edited by goesta; 02-21-2013 at 09:50 AM.

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02-21-2013, 08:26 AM	#8
MikeB1972 Gnu Posts: 1,222 Karma: 15625359 Join Date: Jul 2009 Location: UK Device: BeBook,JetBook Lite,PRS-300-350-505-650,+ran out of space to type	I do a factory reset with each firmware - the device always seems a bit flaky if I dont. Synching up everything again is simple enough and doesn't take too long.

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RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	When I updated my touch it went off without a hitch. However when I updated my wife's glo and my aunt's touch both froze on the first attempt and required a pinhole reset. The second attempt on both worked fine.

02-21-2013, 03:52 PM	#12
jclim00 Nameless Being	Not sure if it makes a difference, but my update failed when I wifi synced while reading a book, and it went through when updating from the home screen.

02-21-2013, 04:18 PM	#14
PeterT Grand Sorcerer Posts: 12,155 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	It's funny.... I tend to do a lot of the file manipulation on my Kobo from the Windows command line. I often wonder why Mac users don't do this as well; a simple "cd .kobo" will work regardless of the directory being hidden, or a "cp some_file .kobo"

02-21-2013, 05:44 PM	#15
murg No Comment Posts: 3,238 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	It looks like Kobo has issued new firmware packages for 2.4.0. Presumably, it will fix this problem.