I can log on to Sony Store, but I can't access the Store

Dr. Drib · 04-10-2009, 07:22 PM

This happened suddenly. Perhaps related to this problem (?) is when I updated my Windows Live Messenger - but I'm not certain.

I live in Peru, but I have a U.S. Credit card. As far as Sony is concerned, I'm visiting Peru and I brought my computer along with me. I haven't had any problems in buying books on my current U.S. credit card. I maintain a U.S. address.

As recommended, I changed the settings on Explorer, etc. That didn't work. The following was then suggested - that I should uninstall the Ebook Library, and then do this:

Please delete the following folders:

C:\Documents and Settings\All Users\Application Data\Kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma
C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation
C:\Program Files\Sony\eBook Library

Then I should reinstall the Library. Has anyone done this with success? Do I need to de-authorize my Reader first? Are there any particular problems? Did this SOLVE the problem for anyone?

I haven't changed internet providers, or anything like that. Any helpful suggestions?

Don

gwynevans · 04-11-2009, 05:48 AM

I'd suspect some sort of network proxy/firewall issue, as it seems prone to stopping working due to that sort of thing...

JSWolf · 04-11-2009, 05:57 AM

I did recently perform a massive Windows Update on my Windows XP system and I can still access the Sony store via eBook Library no problem.

Dr. Drib · 04-11-2009, 09:05 AM

I have two choices, I feel, before and until I am forced to do a complete uninstall:

1) I have an older backup of my current hard drive on another drive. If I can access the Sony Store with the backup, then the problem is definitely has something to do on my current drive.

2) I can delete ONLY those four folders and then copy/paste from my backup drive to the current drive.

Don

04-10-2009, 07:22 PM	#1
Dr. Drib Grand Sorcerer Posts: 44,737 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	I can log on to Sony Store, but I can't access the Store This happened suddenly. Perhaps related to this problem (?) is when I updated my Windows Live Messenger - but I'm not certain. I live in Peru, but I have a U.S. Credit card. As far as Sony is concerned, I'm visiting Peru and I brought my computer along with me. I haven't had any problems in buying books on my current U.S. credit card. I maintain a U.S. address. As recommended, I changed the settings on Explorer, etc. That didn't work. The following was then suggested - that I should uninstall the Ebook Library, and then do this: Please delete the following folders: C:\Documents and Settings\All Users\Application Data\Kinoma C:\Documents and Settings\All Users\Application Data\Marlin C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation C:\Program Files\Sony\eBook Library Then I should reinstall the Library. Has anyone done this with success? Do I need to de-authorize my Reader first? Are there any particular problems? Did this SOLVE the problem for anyone? I haven't changed internet providers, or anything like that. Any helpful suggestions? Don

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04-11-2009, 05:48 AM	#2
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	I'd suspect some sort of network proxy/firewall issue, as it seems prone to stopping working due to that sort of thing...

04-11-2009, 05:57 AM	#3
JSWolf Resident Curmudgeon Posts: 73,897 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I did recently perform a massive Windows Update on my Windows XP system and I can still access the Sony store via eBook Library no problem.

04-11-2009, 09:05 AM	#4
Dr. Drib Grand Sorcerer Posts: 44,737 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	I have two choices, I feel, before and until I am forced to do a complete uninstall: 1) I have an older backup of my current hard drive on another drive. If I can access the Sony Store with the backup, then the problem is definitely has something to do on my current drive. 2) I can delete ONLY those four folders and then copy/paste from my backup drive to the current drive. Don

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