squares

judy moller · 06-27-2009, 10:41 PM

i am new to this forum when took my cybook off the last recharge it only goes to the start of the second screen then flashes to a screen of diagonal squares and stays there it will not even turn off i have been trying to contact bookeen at' contact@bookeen.com' for the last two weeks with no answer

desertgrandma · 06-28-2009, 12:09 AM

Welcome to MobileRead, Judy.

Take a deep breath.

Someone will post suggestions, soon, I"m sure.

cbell · 06-28-2009, 12:15 AM

Hi judy, does your Cybook look like this?

https://www.mobileread.com/forums/showthread.php?t=42072

judy moller · 06-28-2009, 02:56 AM

no it shows a screen of all squares running diagonally from every corner they are in various shades of grey

cbell · 06-28-2009, 03:02 AM

That describes pdurrant's Cybook in the other post.

Can you post a photo of your Cybook here?

Sparrow · 06-28-2009, 03:13 AM

support@bookeen.com may get a reply quicker than contact@bookeen.com.

Does this thread describe the same problem?
https://www.mobileread.com/forums/sho...d.php?t=29108l

HarryT · 06-28-2009, 03:22 AM

The "checkerboard" pattern indicates that the firmware failed to initialise. The most common cause is a corrupt filesystem, which is nothing to worry about - you've probably disconnected the Gen3 from your PC without doing a "Safely Remove Hardware", I'd guess; this can easily result in filesystem corruption.

You should still be able to connect your Gen3 to your PC and see it in Windows Explorer. Reformat the disk (the one called "Gen3") and, if you're using a modern version of the firmware, that should fix the problem.

judy moller · 06-28-2009, 03:49 AM

Quote:

Originally Posted by Sparrow

support@bookeen.com may get a reply quicker than contact@bookeen.com.

Does this thread describe the same problem?
https://www.mobileread.com/forums/sho...d.php?t=29108l

yes thats the same problem that im having, ive tried formatting it, but it still wont work. where can i get a copy of these "system files" from that are ment to be faulty?.

Regards.

HarryT · 06-28-2009, 04:07 AM

Sounds as if you need to reflash the firmware. There a link in this post to the version of the firmware that does a full reflash and format of the file system. Download it, unzip it, and put the resulting file in the root directory of your SD card. Reboot the Gen3 and, as soon as the first splash screen appears, press and hold the central button of the navigation control and keep it pressed in until the screen flashes white and the firmware updater starts. That should fix your problem.

judy moller · 06-28-2009, 06:26 AM

i think it is fixed many many thanks

HarryT · 06-28-2009, 06:36 AM

My pleasure. Just be sure that, in the future, you never disconnect the Gen3 from your PC without using the "Safely Remove Hardware" tool.

06-27-2009, 10:41 PM	#1
judy moller Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Location: townsville Device: bookeen gen3	squares i am new to this forum when took my cybook off the last recharge it only goes to the start of the second screen then flashes to a screen of diagonal squares and stays there it will not even turn off i have been trying to contact bookeen at' contact@bookeen.com' for the last two weeks with no answer

06-28-2009, 03:13 AM	#6
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	support@bookeen.com may get a reply quicker than contact@bookeen.com. Does this thread describe the same problem? https://www.mobileread.com/forums/sho...d.php?t=29108l Last edited by Sparrow; 06-28-2009 at 03:16 AM.

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06-28-2009, 12:09 AM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, Judy. Take a deep breath. Someone will post suggestions, soon, I"m sure.

06-28-2009, 12:15 AM	#3
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Hi judy, does your Cybook look like this? https://www.mobileread.com/forums/showthread.php?t=42072

06-28-2009, 02:56 AM	#4
judy moller Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Location: townsville Device: bookeen gen3	no it shows a screen of all squares running diagonally from every corner they are in various shades of grey

06-28-2009, 03:02 AM	#5
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	That describes pdurrant's Cybook in the other post. Can you post a photo of your Cybook here?

06-28-2009, 03:22 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The "checkerboard" pattern indicates that the firmware failed to initialise. The most common cause is a corrupt filesystem, which is nothing to worry about - you've probably disconnected the Gen3 from your PC without doing a "Safely Remove Hardware", I'd guess; this can easily result in filesystem corruption. You should still be able to connect your Gen3 to your PC and see it in Windows Explorer. Reformat the disk (the one called "Gen3") and, if you're using a modern version of the firmware, that should fix the problem.

06-28-2009, 04:07 AM	#9
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds as if you need to reflash the firmware. There a link in this post to the version of the firmware that does a full reflash and format of the file system. Download it, unzip it, and put the resulting file in the root directory of your SD card. Reboot the Gen3 and, as soon as the first splash screen appears, press and hold the central button of the navigation control and keep it pressed in until the screen flashes white and the firmware updater starts. That should fix your problem.

06-28-2009, 06:26 AM	#10
judy moller Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Location: townsville Device: bookeen gen3	i think it is fixed many many thanks

06-28-2009, 06:36 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	My pleasure. Just be sure that, in the future, you never disconnect the Gen3 from your PC without using the "Safely Remove Hardware" tool.

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