08-25-2011, 08:38 AM | #16 |
Wizard
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I've become hesitant to call Amazon customer support because they wind up doing too much for me and I feel guilty.
"Hi, I seem to be having a minor issue with my Kindle." "OMG I am so sorry, I'll take care of that. in the meantime someone will be arriving at your home in three minutes with a basket of muffins and some hot coffee." |
08-25-2011, 08:42 AM | #17 |
Resident Curmudgeon
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I did use Apple support once. My iPhone 3G was broken. It looked perfectly OK. I took it to the Apple Store and they sorted it out no problem. I ended up with a new iPhone 3G. Not a refurbished unit, but brand new.
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08-25-2011, 09:25 AM | #18 |
Grand Sorcerer
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08-25-2011, 09:30 AM | #19 |
Publishers are evil!
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Location: Rhode Island
Device: Various Kindles
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I have also found their customer support to be exemplary.
I broke my first Kindle -- I dropped it and broke the screen. They sent me a refurb for 1/2 price and I was quite happy. Great customer service. This was all done on the phone. I can also say that I've had good success with their email support. I bought an ice cream cookbook for the Kindle that didn't list the ingredients and they refunded my purchase without a hassle. I also bought a downloadable music album that was corrupted and they replaced it without a hassle. This was all done through email. |
08-25-2011, 10:22 AM | #20 | |
Spork Connoisseur
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Quote:
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08-25-2011, 10:28 AM | #21 |
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Device: never enough
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Apple, Amazon, and Netflix have all given me incredible customer support over the last few years. Which is why I continue to give them incredible company support.
(Which is a change from 10-15 years ago, when it was Dell and Sony who both actually had great customer support at the time, for me) |
08-25-2011, 11:30 AM | #22 | |
Wizard
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Quote:
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08-25-2011, 11:39 AM | #23 |
Grand Sorcerer
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I had bought an mp3 w/o listening to the sample first...and it was the wrong one. I had used the credit I got from my KSO. The gave me the credit amount for the song back, within minutes of me sending my email. Amazon is awesome!
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08-25-2011, 11:41 AM | #24 |
Enthusiast
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"The Kindle Support page simply told him to check his warranty, which had expired the previous week." The page "told" him. And the fact that they didn't even bother to contact the customer support through any of the available contact options (phone, e-mail, chat) didn't stop the offended missus from proclaiming that "the customer service aspect of its Kindle department is limited to non-existent." Simply absurd.
EDIT: Needless to add, my own experience with Amazon's customer support was deeply satisfying. Last edited by c861556; 08-25-2011 at 11:43 AM. |
08-25-2011, 11:42 AM | #25 |
eBook Enthusiast
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This is a person who claims to be a professional journalist? Astounding. Obviously the concept of "checking your facts" is no longer taught in journalism classes.
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08-25-2011, 11:43 AM | #26 | |
Wizard
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So this is her response?
Quote:
And "reporters" wonder why they are so poorly thought of these days. I put "reporters" in quote because there actually are some real ones still out there. This lady, not so much. I've read sounder logic in 6th grade persuasive essays. Last edited by abookreader; 08-25-2011 at 11:48 AM. |
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08-25-2011, 11:47 AM | #27 |
Wizard
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Excellent
They have excellent customer service. I was looking for a particular translation of War and Peace. They used to have it in their kindle store and no longer have it. I sent support an email. They responded back to purchase the hardcopy with one day shipping "on the house"!! Amazing customer service.
I was so flabergassted at that, I bought a later translation for kindle anyway!! |
08-25-2011, 01:47 PM | #28 | |
Loves Ellipsis...
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Quote:
On the other hand, Amazon's CS almost sparkles like a diamond. It's just that good! I had a piss poor UPS guy who returned a book without trying to deliver. I called Amazon, Amazon put me on hold so THEY could call UPS. UPS told them they couldn't stop the return to Amazon. Amazon comes back to me and says they are sending a replacement book out asap. I received it the next day. ...along with a basket of muffins. |
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08-25-2011, 02:14 PM | #29 | |
Wizard
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I don't know what to make of this:
Quote:
Judging by the nature of the posts of most of the kindle owners on this forum, I find it hard to believe that only half of the owners would be “very satisfied” with the device’s E-reading capabilities. If you don't like the reading capabilities, you get a new device, because this one doesn't do anything else. |
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08-25-2011, 02:31 PM | #30 | |
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Join Date: Oct 2008
Device: never enough
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Quote:
http://www.investorplace.com/2010/11...reader-market/ 92% of Kindle owners were somewhat or very satisfied. |
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